7239 Lonzo St.
Tujunga CA, 91042
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Had a bit of a communication gap but all and all they handled my moto with care and had a very affordable price
Starting this review with a note that the “customer service” agent Michael A. at Tempest Logix emailed me “If you choose to leave a negative review based on this incident, we believe it would be considered one of the most unfair negative ratings we have ever received.” Let’s talk about what is unfair…BEWARE … It seems if there is any sort of dispute they ARE GOING TO SIDE WITH THE DRIVER (EVEN IF THE DRIVER HAS BREACHED HIS CONTRACT).
This was the 2nd time I used Tempus Logix to ship my car and this recent experience was horrible. My car was shipped on 5/27 with an estimated delivery time of 6/7.
I have an App that tracks my Lexus, so I could see that the car arrived in Springfield, MA (approx. 30 minutes from its final destination) on Friday, June 2nd. I understand that according to my contract, the car was not expected to arrive until June 7th, but I contacted the driver on Saturday(6/3) to see if I could expect it sooner.
I received a call back at 12pm PT on Saturday (whom I assumed was someone from Tempus Logix) and was told they were sorry, but the driver could not deliver the car on Saturday, but that the car would be delivered on Monday (6/5).
We had to pay someone to wait at the house on Monday for the car (due to work conflicts). Meanwhile, we could see on the app that the car was taken from Springfield to Boston and back on Monday (about 200 miles round-trip in the opposite direction from its final destination), with indications on my App that the car had been moved multiple times during this process since we had gotten notifications that the doors had been opened and closed multiple times during its trip to Boston and back.
It is now Tuesday and we have not heard a thing from Tempus Logix. I called at 9:03am to check on the progress of the car (which I can see is back in Springfield, MA). I was told they were going to get ahold of the driver and let me know the status. Without getting into too much detail, several back-and-forth calls later we were told the car would arrive on Wednesday (6/7) between 12pm-1pm.
Again, we had to pay someone to stay at the house and wait for the car. Well, the car did not arrive between 12pm and 1pm. So, we called and were told it would be there between 2-4pm. It did not show up during that time, so we were told it would be there between 7-8 pm. When it did not arrive during that time, we were told it would be there between 8-9pm. The car finally arrived at 9:30pm.
My complaints went in circles with Michael A. “Customer Service” at Tempus Logix, who said at one point that it was a breach of contract for the driver to deliver the car after work hours. Then later I was told, “The thing is that we can not ask for compensation from the carrier for this, because they delivered during the day they promised.” REALLY?!
Tempus Logix offered me $100 credit toward another transport – ARE YOU KDDING ME? I WILL NEVER USE Tempus Logix again to transport my car!
I had a wonderful experience working with this company. Angela was my main contact and she was knowledgeable, courteous and very good at contacting me with the move of my 2010 Honda CRV from Indiana to Texas. Very pleased!!!
