7239 Lonzo St.
Tujunga CA, 91042
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Delivered my car on time. That’s it. Car front end was smashed, side skirt damaged. Driver took car for joy ride, both white seats and ENTIRE interior covered with grease. Get someone else —- EDIT: TO THE BUSINESS OWNER: If you think the car arriving on time, but smashed and all fucked up requiring multiple weeks of repairs and my time is of any value whatsoever you are living in another dimension.
Lead time stated was 5 days from first available date and waited over three weeks from the time it was booked to it actually being assigned. Was originally quoted an additional $2-300 over the phone and was charged $500 more just to get my car shipped. At this point now that it has been over three weeks, I just want my vehicle. This company has a lot of communication issues. No matter if you call or email, you will just get the standard we working on it and we will give you an update ASAP. If you need your car shipped and price transparency, just stay away from Tempus Logix as pick up time frame and price quote is not a matter of priority but just a mere suggestion since they have all the time in the world to work on it. If you need your car shipped, maybe consider a larger company like Road Runner if you need it pick up within a reasonable timeframe and actual price transparency.
Update: Was contacted by a customer service representative and by the tone of their voice it seemed they were more angry than I was. As someone who is calling people to try to resolve an issue, I think a calmer tone of voice and empathy should be used. I was never communicated that more time was needed to locate a driver or another driver at that. I was the proactive one reaching out each time to get a sense of scheduling so being communicated that more time was needed is false. In my email I did state I was going to cancel if you cannot fulfill my order and communicated over the phone if you cannot get it done after weeks of waiting I will cancel. It was not until then I was actually assigned a carrier. Overall the customer service representative offered $150 on my next shipment to take this down but who would use their service again. They then counter offered with refunding me $100 to take this review down which would be disingenuous. I didn’t even bring up the fact that over the phone I was quoted $492 additional for transport cost and was sent an invoice for $500. Good job on cheating me out of my money and that additional $8.
Do yourself a favor and don’t use this company. They don’t communicate well at all. I understand a business being busy, but not too busy to keep your customers in the know about their shipment. 0/10, wouldn’t recommend.
