Miami FL, 33175
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If I could give them ZERO STARS I would! Erika was so nice, sweet and responsive. She even made sure to explain why I should only list with one transporter, her …. that is until she got my order. THEN NOTHING. No return calls, no emails, no nothing. She listed my vehicle (during snow bunny transport season when higher rates demanded by drivers) with such a low-ball price, no driver in their right mind would pick it up. Wish I knew then … ya’know.
So there I was, three days before leaving town, two days … still NOTHING. Erika, you should be ashamed of yourself. I ended up paying a higher price to get a driver to pick it up, and all the while in a serious freak-out panic. I had to leave town with my vehicle at a friends place because even a higher price couldn’t get it pickup that fast.
To this day (2-months later) she has never removed my listing from the database where she posted the job. Just yesterday, I was contacted by another transporter asking if I still needed service. What’s up with that Erika? Obviously you don’t even attempt to cover-up your screw-ups … but that’s ok. Leave it there so everyone can continue to see what kind of business you run.
Titan National Transport should be offering to pay me the difference between their original offer and what I actually paid.
Erika totally screwed over my 72 year old mom. Run, do not walk away from this company. I git a quote from Titan National in December to ship my mom’s car from CA to TX. We had received a quote in the $700s, which was lower than the rest, which should have been a red flag. Erika will act like your best friend on the phone, lots of reassurances and what seems like good advice, so you feel good about using them. I followed up with her a few days before my mom’s car was supposed to ship because I hadn’t heard from her, left multiple voicemails and received no response. Desperate, I contacted Mr. Car Shipper, who our shipping company recommended. They could see our car on the shared ship list and due to high volume and the low quote we were given, my mom’s car wouldn’t be picked by a carrier anytime soon and my mom had a plane ticket a few days later, which Erika knew.
Long story short I had to email Erika to cancel my mom’s agreement and received no response from that either. My opinion, they don’t know their business and don’t care about screwing people over. Beware of their promises and low quotes, which are too good to be true. Mr. Car Shipper saved us, sticking with their original quote, even if the price had gone up. Yes, it was a few hundred dollars more, but their process was easy and our car arrived on time.
picked up a van in Tyler TX on Tuesday, 10/2/18, to be delivered to Brownsburg IN by end of week. owner of the trucking company (Ascent Logistics, 317.665.7534, Ian Sawh) called me the following Sat, apologized for the delay. the truck with my van is in El Paso. he promised delivery by Mon, 10/8 if he had to get it himself. Fri, 10/12 my customer asks where his van is. called Titan & Ascent, left voicemails with both. any bets the van is now in Mexico? goodbye Titan & Ascent
