Find The Right Car Carrier For Your Move

While Erika at Titan was very sweet this was the worst experience dealing with a company Ive ever had. Ive actually never even written a bad review. About a month prior to our move out of state I contacted and signed a contract with Erika to have our 2 cars transported from Ca to Id. The weeks and days before I kept trying to get ahold of her to find out an exact time on the scheduled pickup date that they would be there. The day OF the move she told me they didn’t have a driver to take the cars. After a lot of drama she said they could have a company pick them up on monday (3 days late) and take them to salt lake city then on to idaho. Having no other options we left the cars with family for the pickup as we had a huge uhaul filled with our belongings. While they did show up for the pickup it was another 3rd party company that picked it up not on a 10 car hauler as promised, they brought it to another transport company who then brought it to another who finally delivered in idaho. We paid $1500 for this and were also then forced to rent a car for the next week. Along the way for 2 days we were not able to get ahold of Erika or the other companies involved not knowing where are cars were or when we would get them. THEN both cars arrived and were damaged!! Erika gave me the info for one of the companies which after weeks of dealing with the insurance company they say we cant prove it was them because there were so many people involved. First when there was no driver to take the route, then when it was given to 3 companies, and finally with the damage I was told ” wow this has never happened before”, which I find very hard to believe. Now I am being told sorry there is nothing we can do to help you its not responsibility or under our insurance because we are the “broker” not the driver.

So needless to say I am amazed that this company does not have more negative reviews as I has a problem every step of the way and was given no real assistance in getting through the issues. I do have our cars here. Although they are now damaged and no one will take responsibility to repair them.

The experience with Titan Transport was misleading, frustrating, and completely unacceptable.

We are so happy with the excellent service we received from Titan National Transport. I read a large number of reviews on line about various brokers and since this was the first time we have ever shipped a vehicle I was not sure what to expect. Titan National Transport exceeded our expectations on service, communication and price.

After listing the vehicle to be shipped via various websites I was inundated with calls and e-mailed quotes. Researching each firm was daunting. I called Titan after speaking with several other firms and spoke with Erika Marie. She explained the process of shipping the vehicle from start to finish and patiently answered my endless questions. Since the vehicle we were shipping was not worth much money, a first car for my step-daughter, cost was a factor. Quotes received from other companies were outrageous.

After talking with Erika and being assured the price quoted was it, no hidden fees I took a deep breath and booked with Titan. The process was seamless from there! Titan is broker who then does the dirty work of finding a hauler traveling the route we needed to ship our vehicle. Within two days of booking with Titan I got a confirmation e-mail from them that the shipment request had been dispatched. The same day I got a call from Double H Hauling and he was there that night to pick up the vehicle. The driver handling the transport was in constant contact with us from the pick-up of the vehicle, to the delivery and the car even arrived a day early.

We couldn’t be more pleased that we selected Titan National Transport for our shipment.