1980 Post Oak Blvd
Houston TX, 77056
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I hired this company to transport my car from Nevada to Florida. The car was to be picked up the 27th of December. I was supposed to receive a call on the 26th with a three hour window for the pickup. I didn’t get the call. I tried calling to no avail. I sent an email as well. I hired another company but on such short notice my car will get there many days after me. I was in touch many times to confirm with the company as it was my first time doing this. I am very upset because I had a good feel with Nate, the one who signed me up. Gil is another person I spoke with. If they could t produce they should have let me know.
Contacted Gill last week – was told he’d call with arrangements on Monday or Tuesday. I finally called him Tuesday afternoon – was told he’d let me know by COB. COB came and went, called him Wednesday morning, the day the car was to be shipped out. Was told “I haven’t been able to get ahold of the driver.” Still waiting for the call. Clearly told him the car was going to be auctioned and needed to be delivered by Sunday at the latest.
Rather inconsiderate to say the least. In the meantime, plenty of calls from other brokers to set up the shipment, but on Top Autos proposal, lots of warnings not to double book, and plenty of warnings about cancelling, which is what I think Gill is hoping for. Unfortunately for Gill, this car is drivable and I’m available to do so! Just wanted to make life a little easier, instead get hit up with anxiety waiting for this so-called business to perform.
Just a very bad communication experience. No one contacted me up until the day after the delivery due date. Had me thinking my car was stolen.
