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I don’t recommend working with TPS. Moving is one of the most stressful things you can go through, and TPS made that experience exponentially more stressful.
We were recommended to TPS by Bekins, our movers. Dave was excellent when we first set up the shipment. He was super responsive and a great guy to talk to. Bobby was also good to deal with at first. I’m only giving them 2 stars because everything started out fantastically. The major issue happened when it came time to actually pick up the cars.
We set up the transport one month before leaving San Diego. They took the payment in full at that time.
In the days leading up to the pickup date, we hadn’t heard from TPS. The day before my two-day delivery window, I called and emailed to finalize when the cars would be picked up. 2 of the 3 phone numbers listed on their website and emails didn’t work – one was a full voicemail, the other just was a dead line. That was terrifying, I felt like they took my money and ran. I did not hear back from them for the entire day.
Bobby didn’t return my call or email until later that night. When he finally called me back, it seemed that he had not organized the pickup at all whatsoever. He was scrambling to find someone to get the cars — Day 1 of the pickup window was definitely not going to happen, and Day 2 (the day we left San Diego) was not confirmed whatsoever.
We ended up cancelling the transportation and frantically finding another shipper that cost me almost 1.5x the cost. That other company did the job perfectly, thankfully. I suppose I can also give TPS credit for refunding our money in full in a timely manner.
Our reps at Bekins told me that they had worked with TPS several times in the past and this issue had not happened before. Maybe that’s true, I don’t know. If so, it sucks being the “one time” everything goes terrifyingly wrong. If this IS normal for them, then I would never want someone to go through this themselves.
If you choose to use TPS, make sure they lock in an exact transporter and transportation window, and make sure you get in touch with them yourself in the week and days leading up, in case they need a reminder that you gave them thousands of dollars to move your cars across the country.
Very, very expensive. Very, very unreliable. Our pickup was set for a Saturday morning — driver never called, never answered the phone, never showed up. Company scrambled and picked up the car on Monday — so we are already two days off schedule. No communication while car is transported across country. Got a text from Bobby that car would be delivered Thursday — finally arrived Saturday. This auto transport business seems to be filed with snake-oil salesmen, but I would urge folks to find someone better than Transport Premier.
