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on 3/17 /23 I dispatched a car for haul from Naples to Atlanta. It NEVER showed up. I was informed a week or so later that it was totaled by another company the Truthful hired to haul my car and to date i have only seen 2 denied insurance claims by underinsured/ illegally licensed/unauthorized tranporters.
My car is totaled/GONE. and Truthful refuses to file a claim against there insurance IF THEY EVEN HAVE ANY!!
Mystreetride Classic and Muscle cars has been working with Nicole for over 4 years, probably transported 25 of our cars from all over the nation. Could not be more pleased; service, price, follow thru, and shipping times.
RUN! DO NOT USE THESE PEOPLE! STOLEN CARS!!!
My husband selected “Truthful” Transport to move our cars from LA to NH. They were picked up by two sketchy looking characters May 31st, who fussed around and took a lot of photos of the cars (which they sent us in an official looking “report” that, upon closer inspection, was a complete fraud). We asked for confirmation via photo that the cars they picked up were on a carrier that day, and it never came. Later in the week, once we had flown to NH, my husband called Nicole to ask when we could expect our cars. She was very slow to respond, and multiple times all she could say was that she was “checking with the dispatcher.” She could not confirm that the shipper had our cars, where they were, or when they would be delivered. We called the number of the driver who picked up the cars multiple times, and he assured us they were dropped off at a warehouse in Philadelphia. Yesterday, Nicole phoned to say the cars would be delivered in the afternoon. No cars came. This morning, we geolocated my husband’s Jeep in VENTURA, California. We called the police, and the sheriffs found it parked in the parking lot of the Hyatt Hotel in Thousand Oaks. My car could not be geolocated, since it was an older model Mercedes. So, we paid “Truthful” transport money to arrange for our cars to be transported and they were STOLEN. My husband’s car was recovered by the Ventura Sheriff, but mine is nowhere to be found. During the entire nightmare, Nicole and her husband Todd were evasive and unhelpful. Nicole ignored my text messages, and dismissed my concerns when I told her I thought the cars had been stolen. What kind of company allows you to pay them to entrust your cars to them, and when thieves steal your cars, avoids answering your calls and addressing your concerns when you suspect foul play? ABSOLUTELY DO NOT USE THIS COMPANY! THEY SHOULD BE SHUT DOWN IMMEDIATELY. I have filed a formal complaint with the Florida Consumer Commission, and I will be following up relentlessly to make sure it is adjudicated. No one should have to go through this. Save yourself all the hassle of a stolen vehicle and find a reputable firm to ship your car. PHOTOS OF THIEVES POSTED BELOW…
Addendum: since posting this review, my husband has received text messages from Todd and Nicole demanding that I retract what I’ve said. Everything written here actually happened to us. What prompted me to write this review was not the theft of our cars, actually. Honest people can sometime be duped–we certainly were–so that Truthful Transport hired what turned out to be thieves is unfortunate, but not necessarily malicious. However, the way Todd and Nicole behaved once it became clear this deal had gone sideways was absolutely unacceptable and infuriating. They ignored us, sometimes for days, while we grew more and more anxious. Once we got law enforcement involved and confirmed the cars were, in fact, stolen (and the head thief arrested!), they didn’t even offer to refund the money we had paid them. We had to get the credit card issuer to reverse the charge. They have skirted accountability for this situation, and now they have threatened to sue us unless I take down this review. I won’t. Everything written here is true. My hope is that those who read this will save themselves the hassle we endured.
In happier news, I can report that once our cars were recovered by the Ventura County Sheriff, we had a wonderful experience using Montway to ship the cars to us. It was less expensive, totally hassle-free, and they arrived in great condition just when they were promised to arrive. I highly recommend Montway!
montway.com
