TRUTHFUL TRANSPORT INC
- www.truthfultransport.com
- 855-744-7878
- Standard Member
1.9
1.9 out of 5 stars (based on 14 reviews)
Excellent21%
Very good0%
Average0%
Poor0%
Terrible79%
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THEY ARE LIARS AND THIEVES!!!!!! They started by promising me my car would be picked up on Friday or Monday FOR $800 door to door. Of course that didn’t happen. I called and was told the driver was delayed by the storm which made no sense since the driver was coming from Pennsylvania not Florida. Then i was told it would be picked up Tuesday. Once again didn’t happen and no phone called to to me. I had to repeatedly call them. Finally my car was picked up on Wednesday. On Friday i get a phone call from the driver saying this broker is telling him i owe$900 and to collect it when he drops off the car. I told the driver i had in writing from the broker i only owed $800 and wouldn’t pay a penny more than that. I sent a text to Todd and Truthful Transport at 3 pm on a Friday asking why he was trying to change the price. No response. THEN TODD, THIS ABSOLUTELY UNPROFESSIONAL JERK SENDS ME A TEXT AT 1:49 AM saying i owe $800, which was the original price anyway, not the $900 he had between trying to get from me. BUT THERE I’D NO EXCUSE FOR Sending Someone A TEXT MESSAGE AT 1:49 AM ABOUT THIS BS!!! He SAID my credit card was being declined but when i checked with the card company they said he wasnt a valid vendor and that was why they wouldn’t let a charge go through to his company. He also sent a text to the driver saying i was trying to rip him off even though i had in writing the original amount was $800. If they want to deny any of this i can post the text messages Todd sent me. They are lowlife liars. Go anywhere but this place. Calling themselves Truthful Transport is a joke!!!!
I contacted this company in the beginning of May to receive a quote for door to door car shipment that would occur at the end of June. I then followed up at the end of May to ask for an updated quote for two vehicles door to door from West Coast to East Coast. The price quoted was immediate and followed up with a digital contract which drew non-refundable deposit funds the same day. The contract stated a specific rate due on delivery and I likely should have known something was shady because I pointed out an error in the contract via email but no response was given. This company then went radio silent for 3.5 weeks. I called on the Tuesday before anticipated pick up (which was Friday)and was told the driver would be in contact with me the day before. Thursday comes and goes and no contact. Friday the pick up comes and no one reaches out. I call at 12p PST (the company is at 3p EST…so almost a full work day) and am told they or the driver will call back. At 4:55p I call to inquire about ETA as we are a military family on orders with a timeline. I receive a call back within 20 minutes saying the driver got delayed and would not reach us until Tuesday or Wednesday. I inform Nicole (company owner I’m assuming) that we are scheduled to leave Monday and she reassures me that she will work through the weekend to try and get us a driver on time. We exchange calls asking for ETA and updating about leaving the cars or driving them to a more convenient location ONLY. We end up leaving the cars with a neighbor and the driver finally contacts us and takes possession on Wednesday July 1st (5 days after anticipated date). Driver is from a different company and in constant contact about delivery. On July 7th, driver contacts regarding delivery and paying balance which he says is $1000 more than the price on my contract.
Here is where Truthful Transport is uncovered as lying, fraudulent transport. I send the driver a screenshot of my contract to confirm balance and he sends me a copy of the contract between his company and Truthful Transport for $1000 more than MY contract. The contract also originates on JUNE 26th, meaning my car was NEVER going to be picked up on the 26th despite what was in the contract. Upon contacting Nicole she comes up with every excuse in the book even going so far as saying that my contract is now with the company represented by the driver despite NEVER even seeing a contract from them; however I DO have proof of a contract between Truthful Transport and the shipping company. She gets even more fraudulent by saying she can rewrite a new invoice for the updated amount so that we can recoup that money from the military. Nicole, defrauding the government/US military. ..really?!
I used Yelp as a reference when selecting this company to transport my car from NJ to TX. After my experience i wish I did not picked them. Communication was good until she received my first deposit, after that she started to ignore my calls and text messages. They selected MWW Transport to ship my car. When picking up my car I did more of an inspection of my car than he did. I took pics of my car and dashboard and even recorded him putting my car on his truck. My car was in good condition just for some scratches here and there. When I received my car the right side of my bumper was not intact. He gave me every excuse in the book! He was just horrible. I couldn’t believe the horrible customer service, like it was my fault he messed my car up. We both were trying to get Truthful Transport on the phone, but she never picked up or returned my text. Finally got her on the phone the next morning (just horrible!!!) she gave me a number I can call to put in an insurance claim. When I called that number they said that MWW Transport has not been under their insurance since May 15th (They picked up my car on May 29th) I called and texted Truthful Transport to let her know..and she is not picking up the phone. I would neverrr use this company again!!!!!!!!!