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Did they connect us with a moving company? YES. Did they answer our phone calls? YES. Did our car arrive to its destination? YES. Problem is it was not the smoothest experience. Had lots of issues with the company that was chosen by Truthful Transport (TT). What was discussed in the contract and over the phone did not happen. We needed a longer delivery date as we wanted to receive the cars on the other end. TT said the company agreed on the contract to accommodate the delivery timeline. When the drivers arrived they told me
It will be in the east coast in 3 days since there are two drivers! There was alot of shoot from the hip answers. The moving company that TT subcontracted took 4 days to give us a BOL!! It wasn’t done at the time of the pick up. Picked up the cars on the side of the freeway ON RAMP?!? It was all rushed and made lots of excuses. Not to mention they drove each of our cars to deliver it to us! TT told us they are not allowed to drive our cars more than just to rearrange the trailer. The cars did not arrive on a trailer. The guys who actually transported the cars to us (picked up as well)when delivered tried to rush us in to pay them and sign for the cars even before we inspected our vehicles. Our cars had 20 miles more than when we dropped off the cars. Made lame excuses to why we have 20 miles more in the car (each) than when it was picked up. Always made excuses they “can’t fit their truck to deliver the cars”. BLUF: if you value your car and want things done right then tread lightly on what moving company TT selects for you. If you just need anyone to transport your vehicle then you will be set and don’t care about your car then you will be fine. We told TT our expectations and concerns can’t say it was a break down in communication from our end. As for us the process it was less than ideal. Eye opening experience. Hope TT doesn’t recommend this company for your move. Nothing to resolve with this company. This was my experience and I want to share what happened so others can be prepared to what expect. I refuse to be course to have my review taken down.
Truthful Transport scheduled my vehicle for pick-up for a specific date. The driver was suppose to call me the day of the pick to arrange a time. Since he didn’t call me by that afternoon, I called him and he informed me that the pick-up had been cancelled. I reached out to Truthful Transport right away for clarification. They said the driver was suppose to call me to let me know it was cancelled, although I think it was also Truthful Transport’s responsibility to inform me of the cancellation and to let me know they were working on re-scheduling me with another driver. I decided to cancel my order since they couldn’t provide a straight answer of what the plan for pick-up was. When I asked them to cancel, they “fought” me and hesitated to cancel, I had to call to them two or three times to get them to respect by decision of canceling. Very unprofessional!!
