1614 Grand Ave
Baldwin NY, 11510
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I set up a vehicle pick up with Chloe, she kindly told me transport would pick up my vehicle on March 15, and my vehicle would be delivered on March 22 in GA. I called on the 14th to confirm the pick up, left her a message never heard back from her, called customer service and was told thats not how it works, that they had my vehicle set to be put out for a carrier to maybe pick up within a week from March 15th. I called back Monday the 18th, still no carrier, I made other arrangements since I needed my vehicle in GA on the 22nd. I called on Wednesday to cancel the service, Josh very rudely tells me he’s going to charge the $250 cancellation fee. I explained to him what Chloe had told me, never saying they MIGHT pick up my vehicle SOMETIME! Josh said since I was getting agitated he was going to charge me the whole 300 bucks instead! I again explained to him what I had discussed with Chloe, he said he was going to listen to the record of the call, puts me on hold for 1 minute and came back said “for future reference” do your research because nothing is guaranteed! thanks for the heads up Josh!! I will do my research for next time and stay away from your rude and lying company!
I set up a vehicle pick up with Chloe, she kindly told me transport would pick up my vehicle on March 15, and my vehicle would be delivered on March 22 in GA. I called on the 14th to confirm the pick up, left her a message never heard back from her, called customer service and was told thats not how it works, that they had my vehicle set to be put out for a carrier to maybe pick up within a week from March 15th. I called back Monday the 18th, still no carrier, I made other arrangements since I needed my vehicle in GA on the 22nd. I called on Wednesday to cancel the service, Josh very rudely tells me he’s going to charge the $250 cancellation fee. I explained to him what Chloe had told me, never saying they MIGHT pick up my vehicle SOMETIME! Josh said since I was getting agitated he was going to charge me the whole 300 bucks instead! I again explained to him what I had discussed with Chloe, he said he was going to listen to the record of the call, puts me on hold for 1 minute and came back said “for future reference” do your research because nothing is guaranteed! thanks for the heads up Josh!! I will do my research for next time and stay away from your rude and lying company!
Michael Pascucci doesn’t recommend Ultimate Transport 123.
March 1 at 3:27 PM ·
Shared with Public
Terrible company they hire contractors with out insurance. There driver dropped my Ducati off the trailer and don’t want to pay to have it fixed. They don’t carry insurance. I used Dana and she was great with the booking but when the bike was damaged she was no where to be found. I would not recommend them at all.
Ultimate Transport 123
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Hey Michael, We apologize for any inconvenience this may have caused you. I will forward this to our manager and once we receive the best solution that we can offer, we will be sure to call, text or email you. We appreciate your patience and understand… See more
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Michael Pascucci
This hasn’t been resolved. This is what happens when you hire someone with out insurance
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Ultimate Transport 123
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Hey Michael Pascucci , we understand your frustration. It’s unfortunate that the situation hasn’t been resolved yet. We humbly ask for a little bit more of your patience . Rest assured that we are doing our best to resolve this matter as quickly as possible.
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Michael Pascucci
The Ducati was delivered on February 5th. We are over 30 days from this disaster if this is your best you need to work harder.
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Ultimate Transport 123
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Michael Pascucci. I understand your situation. Rest assured that we are doing everything we can to have this matter resolved as fast as possible. We will keep you updated.
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Michael Pascucci
I haven’t heard from anyone in over 3 weeks to let me know what you are even doing about it
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Ultimate Transport 123
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Michael Pascucci I will have my Manager reach out to you today.
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Michael Pascucci
Still not resolved
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Ultimate Transport 123
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Dear Michael Pascucci,
As mentioned on our last call we would like to state everything that has happened in this email in order to have a clear understanding of the current situation.
Please also note that you can find a copy of your contract with us, a complaint filed on your behalf to FMCSA/DOT, as well as the insurance letter provided by Voglane’s Insurance regarding the denial of the order.
The incident occurred based on the information provided by Voglane; the bike fell off of the trailer due to an emergency break, in a first instance the carrier offered to pay for the damages out of pocket, unfortunately this deal did not go through since as per them the estimate provided from your end was also for a side of the bike that they claim was NOT damage.
Due to that you had decided to take the bike to a shop for an estimate which ended up totalling $12,369.09 which the carrier again denied to pay since they claim they did not cause that amount of damages.
We have provided you with Voglane’s insurance which will also be attached to this email, it is important to note that Voglane Logistics LLC is an insured carrier, however, the driver scheduled by Voglane was not scheduled for this route, which led to the claim being denied by the insurance company.
As per our contract the vehicle is insured by the carrier’s insurance, in this case Prime Insurance Company, information that was sent to you.
All of that being said, we have exhausted all efforts get in touch with the carrier in order to arrange a resolution for the issue, unfortunately the carrier has not been cooperative about the situation, and not willing to make any negotiation for the damage(s) due to denying all damages listed were their responsibility.
Please refer to us if there is any information on this email that requires a more detailed explanation or if you require any other information regarding the carrier.
Best regards,
Josh | Customer Service Manager
Ultimate Transport 123
(888) 885-9123 ext. 524
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Michael Pascucci
The driver did do the damages as I have the before and after pictures of the Ducati. the driver also decided to fix the Ducati on his own with duct tape bond and spray paint. You guys are not an honest company and tried to deceive the customer.
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