10701 Middlebelt Road
Romulus MI, 48174
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United Road Services was recommended to me by my local Honda dealer, who I’ve been buying/servicing with for many years. URS’s Sheri Remelgado took great are of me through the process of shipping an inherited vehicle from Florida to Washington state. I had logistical issues on both ends that required some individual attention and Sheri, as well as the drop off crew on the Washington end, all worked hard for me and made it work. I would rec United Road Services without hesitation and use them again for sure!!
beyond disappointed in this company. Specially with the truck driver James Dugan. He was suppose to pick up my car at Parkway Motors in Valencia, CA this morning and just decided not to show up. First the dealership try getting in touch with him since Saturday and took forever to respond. I wanted to use my shipping company that has been on point the last 2 times I’ve used but the dealership wanted to use you guys. Well its Thursday, Sept 8th and they try getting something schedule since Tuesday. If i had used my company i would of had my car 3 days ago. Its hard to trust shipping company in the first place but when they don’t even show up and don’t return calls, that’s a company to stay away from. Sorry if this is just a one of incident, but its unacceptable and this James Dugan should be talked to or fired. Its making your company look bad. I will make sure that every review site knows of this. This is a simple trip from California to Arizona!!! 400 miles!! its not rocket science. My last two shipping companies did it from Florida without any hiccups.
beyond disappointed in this company. Specially with the truck driver James Dugan. He was suppose to pick up my car at Parkway Motors in Valencia, CA this morning and just decided not to show up. First the dealership try getting in touch with him since Saturday and took forever to respond. I wanted to use my shipping company that has been on point the last 2 times I’ve used but the dealership wanted to use you guys. Well its Thursday, Sept 8th and they try getting something schedule since Tuesday. If i had used my company i would of had my car 3 days ago. Its hard to trust shipping company in the first place but when they don’t even show up and don’t return calls, that’s a company to stay away from. Sorry if this is just a one of incident, but its unacceptable and this James Dugan should be talked to or fired. Its making your company look bad. I will make sure that every review site knows of this. This is a simple trip from California to Arizona!!! 400 miles!! its not rocket science. My last two shipping companies did it from Florida without any hiccups.
