UNITED ROAD SERVICES INC
- www.unitedroad.com
- (800) 221-5127
- Standard Member
10701 Middlebelt Road
Romulus MI, 48174
1.7
1.7 out of 5 stars (based on 36 reviews)
Excellent17%
Very good0%
Average0%
Poor0%
Terrible83%
10701 Middlebelt Road
Romulus MI, 48174
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I just wanted to leave a review on the services we are receiving from your company. Driver called on Monday stating they were 30 mins away, we sat at pickup location for hours waiting, still no one shows up. Next day driver stop responding, no return call and not answering the phone. I call today and driver stated the vehicle will be delivered today around 1:00. I just called to get update and now the driver is stating they may not deliver today. Bad business and service, we postponed a lot of plans waiting for the driver that was supposedly 30 mins away on Monday now he is stating he is in a whole other city which is ridiculous. I will be leaving a review with BBB as well as IAA.
This company is HORRIBLE my friend works for them and EVERY WEEK for the past 6 months his truck is down, they say it’s fixed and instead of them putting him in something better they continue to put him in the same BROKEN TRUCK. Just recently he got he’s truck out of the shop and not even 8 house of him working the truck breaks down, and he is left outside in the cold for 6 hours or more. He calls break down and the lady working break down didn’t know what she was doing and he had to keep calling her back. To get an ETA and she was VERY RUDE. I wouldn’t recommend this company AT ALL until they learn how to treat their employees better than they do. I’m a safety specialist for a trucking company and I would NEVER leave my drives suck outside in the heat or cold like they do. STAY WAY !!!
This company is HORRIBLE my friend works for them and EVERY WEEK for the past 6 months his truck is down, they say it’s fixed and instead of them putting him in something better they continue to put him in the same BROKEN TRUCK. Just recently he got he’s truck out of the shop and not even 8 house of him working the truck breaks down, and he is left outside in the cold for 6 hours or more. He calls break down and the lady working break down didn’t know what she was doing and he had to keep calling her back. To get an ETA and she was VERY RUDE. I wouldn’t recommend this company AT ALL until they learn how to treat their employees better than they do. I’m a safety specialist for a trucking company and I would NEVER leave my drives suck outside in the heat or cold like they do. STAY WAY !!!