10701 Middlebelt Road
Romulus MI, 48174
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This company is a joke. It’s not that they took forever to pick up my vehicle and it’s not even that they missed their deadline to get it to me, even though it was an extended deadline.
It’s the fact they never once called to let me know what was going on. It took five phone calls with another logistics company to hear the excuse of the mechanical failure that delayed them a day, but then they told the other logistics company they extended it six more days to get it to me. They didn’t say why and they still have never called.
I am wasting my money with these clowns. I won’t do it again. Don’t just walk past this company, run away!
This company is a joke. It’s not that they took forever to pick up my vehicle and it’s not even that they missed their deadline to get it to me, even though it was an extended deadline.
It’s the fact they never once called to let me know what was going on. It took five phone calls with another logistics company to hear the excuse of the mechanical failure that delayed them a day, but then they told the other logistics company they extended it six more days to get it to me. They didn’t say why and they still have never called.
I am wasting my money with these clowns. I won’t do it again. Don’t just walk past this company, run away!
If you want unreliable service along with lying, incompetence, and zero communication then please hire United Road to have all of those needs met. I purchased a vehicle from Vroom over 3 weeks ago. Unfortunately, Vroom used United Road to deliver my vehicle from Michigan to AZ. Needless to say, I still haven’t received my vehicle. I have contacted Vroom multiple times and they stated they have email confirmation from United Road that my vehicle would be delivered on July 14; then July 16; then July 20, 21, 22…and now they’re saying July 25th. Vroom would not give me United Road’s phone number so I looked it up myself and contacted them. Jared McQuown, Account Specialist, which is an oxymoron reached out to me stating he was having difficulty finding my vehicle in their system. He asked for the VIN # which I provided as well as the contract # Vroom provided me that proved United Road was assigned to deliver my vehicle. Needless to say, Jared has remained silent ever since I provided the information he requested. You can put “lipstick on a pig” but at the end of the day, you’re still stuck with just a “pig”. My advice is simple: If you have purchased a vehicle that needs to be delivered, please ask the company which vehicle transport company they are using to deliver your vehicle. If they say, “We are using United Road”, either demand a different carrier, or, cancel the deal because you will definitely be let down.
