10701 Middlebelt Road
Romulus MI, 48174
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If you want unreliable service along with lying, incompetence, and zero communication then please hire United Road to have all of those needs met. I purchased a vehicle from Vroom over 3 weeks ago. Unfortunately, Vroom used United Road to deliver my vehicle from Michigan to AZ. Needless to say, I still haven’t received my vehicle. I have contacted Vroom multiple times and they stated they have email confirmation from United Road that my vehicle would be delivered on July 14; then July 16; then July 20, 21, 22…and now they’re saying July 25th. Vroom would not give me United Road’s phone number so I looked it up myself and contacted them. Jared McQuown, Account Specialist, which is an oxymoron reached out to me stating he was having difficulty finding my vehicle in their system. He asked for the VIN # which I provided as well as the contract # Vroom provided me that proved United Road was assigned to deliver my vehicle. Needless to say, Jared has remained silent ever since I provided the information he requested. You can put “lipstick on a pig” but at the end of the day, you’re still stuck with just a “pig”. My advice is simple: If you have purchased a vehicle that needs to be delivered, please ask the company which vehicle transport company they are using to deliver your vehicle. If they say, “We are using United Road”, either demand a different carrier, or, cancel the deal because you will definitely be let down.
I would give them zero starts if I could. I purchased a car through vroom and they have missed 3 delivery dates. I have been working with Brandon Fender ([email protected]) Tammy Wronikowski ([email protected]) who have come up with a different excuse each time we talk. First it was the phone systems went down, then it was the driver had the vehicle but didn’t know where he was, then it was he had dropped the ball on the timing. This is a been going on for weeks! We only the vehicle is only coming from a state away. I only provided these emails as it is near impossible to find a direct line of contact with anyone at this office and avoid giving a direct number.
I would give them zero starts if I could. I purchased a car through vroom and they have missed 3 delivery dates. I have been working with Brandon Fender ([email protected]) Tammy Wronikowski ([email protected]) who have come up with a different excuse each time we talk. First it was the phone systems went down, then it was the driver had the vehicle but didn’t know where he was, then it was he had dropped the ball on the timing. This is a been going on for weeks! We only the vehicle is only coming from a state away. I only provided these emails as it is near impossible to find a direct line of contact with anyone at this office and avoid giving a direct number.
