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US AUTO TRANSPORTATION

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213 S Central Ave.
Los Angeles CA, 90012

1.5
1.5 out of 5 stars (based on 21 reviews)
Excellent10%
Very good0%
Average0%
Poor9%
Terrible81%

In some instances we may follow up with a reviewer for proof of service from the reviewed company or proof of interaction with reviewed company.
Real Transport Reviews reserves the right to remove any review we feel is fraudulent and/or not posted by a legitimate customer.

Reviews

January 14, 2024

They are liars.

Everything sounds reputable up front, their website show they have veen in business 10+ years, they are insured, licensed and bonded and the website had good reviews (probably all fake and created) I talked with Ronnie the manager who gave me a quote of $1,200 ($300 down and $900 on delivery) to ship my car from Montana to Georgia with a pickup of Dec 30. I let him know we were pulling out Jan 1 and the car had to be picked up no later than that morning. He assured me that even though it was a holiday weekend it was no problem. (I asked several times) Well, they never came and got my car and Ronnie would not answer his phone, or his emails, and the 800 number in my email receipt for the 300 deposit would ring 20 times and hang up. So we had to leave the keys with a friend. Finally on Jan 2 we got in touch with someone at their 800 number who said he was just a dispatcher and that a driver would be calling me shortly. No driver ever called so I tried Ronnie again on Wednesday. Still no answer and his voice mailbox was always full. Finally got a hold of a dispatcher again on THURSDAY who said they would pick the car up Friday (a week late) but now instead of only 900 on delivery they wanted $1,800 on delivery!! I told them my quote and they said it didn’t matter what he quoted, the drivers set the price. We have no choice but to agree or we never would have gotten my car! And the Russian guy who finally dropped it off could barely speak English and insisted I pay him through Zelle. So not only did I get my car a week later than promised, they tacked on an additional $900 . They are liars and not reputable. Do not use them no matter what!

Camille ..
January 14, 2024

They are liars.

Everything sounds reputable up front, their website show they have veen in business 10+ years, they are insured, licensed and bonded and the website had good reviews (probably all fake and created) I talked with Ronnie the manager who gave me a quote of $1,200 ($300 down and $900 on delivery) to ship my car from Montana to Georgia with a pickup of Dec 30. I let him know we were pulling out Jan 1 and the car had to be picked up no later than that morning. He assured me that even though it was a holiday weekend it was no problem. (I asked several times) Well, they never came and got my car and Ronnie would not answer his phone, or his emails, and the 800 number in my email receipt for the 300 deposit would ring 20 times and hang up. So we had to leave the keys with a friend. Finally on Jan 2 we got in touch with someone at their 800 number who said he was just a dispatcher and that a driver would be calling me shortly. No driver ever called so I tried Ronnie again on Wednesday. Still no answer and his voice mailbox was always full. Finally got a hold of a dispatcher again on THURSDAY who said they would pick the car up Friday (a week late) but now instead of only 900 on delivery they wanted $1,800 on delivery!! I told them my quote and they said it didn’t matter what he quoted, the drivers set the price. We have no choice but to agree or we never would have gotten my car! And the Russian guy who finally dropped it off could barely speak English and insisted I pay him through Zelle. So not only did I get my car a week later than promised, they tacked on an additional $900 . They are liars and not reputable. Do not use them no matter what!

Camille ..
January 4, 2024

Why can’t you give zero stars? This guy Ronnie is disgusting and despicable. I called the 1st time and heard him say “let me get this bitch off the phone” before he even said hello!!! So I hung up. He called back all nicey nice. I wouldn’t have answered but my sister said she knew who he was (turned out later she didn’t know him as well as I thought). He IMMEDIATELY asked for a deposit to ship my car from Cali to Florida. I took 2 days off work for the pick up to make sure I had plenty of wiggle room. NOBODY SHOWED UP. NOBODY EVEN CALLED OR WOULD ANSWER MY CALLS. It was awful. When I finally got through a few days later they said “were gonna need more money, nobody will transport a car for 1400 dollars”. I was like, “what!!!??? That was the price YOU gave me! I didn’t give a price!!! I don’t know the going rate for this stuff!! I trusted YOU”. Anyways, he called me a bitch again and I wasn’t even yelling or swearing at him. This man has major anger problems and will snap at you any chance you give him. Something is off. Idk if he’s an addict or something but you’ll see. He will start yelling and screaming even if you say “but that’s not the price you quoted me and I already paid a deposit”. That’s all I said. Maybe he was drinking when I called. Anyways, something was majorly off. This person is very unstable. Will take your money and run. Run before he does!!! Also, I called a place called Road Runner transport and they got my car to Florida in one price for 1450. Almost the same price Ronnie quoted and then later screamed at me for saying it wasn’t reasonable. Again, I don’t do this for a living and I went off the price HE gave me. I didn’t haggle at all. Just said ok a.d paid deposit. I wish I had a recording of the call. It’s insane. Also, it looks like once he gets enough bad reviews he just changes names!!! Run, Run, Run

Shannon M.

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