213 S Central Ave.
Los Angeles CA, 90012
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Scammers…. game players.. they will give you a GREAT/CHEAP quote and make you pay 200$ to reserve the space in the truck but there is space reserved or anything. The car was never picked up on time and then they call me to make me pay 625$ more than the quote they sent and the customer service is the worst I have ever experience in my entire life. I talk to Rony, George and other people (I do not even know if the names are correct) . Whenever I called to ask when my car was going to be picked up they told me they will call me back within an hour to let me know but that never happened. A week later they over charged me or I they will not give me my 200$ back. I had to pay what they asked me to get my car shipped to Miami from Boston because i was living Boston the next day and I did not have any other option. I was told over the phone the following:
1- Do not be cheap
2- Welcome to America, that is how we do business here
3- Stop wasting my time
On top of all the above, when the driver came to drop off my car he charged me 200$ extra on top of the already increased price and pay cash or he will not leave my car.
I will never recommend this people to anyone.
You’re going to be quoted for something initially that sounds wonderful and you’ll agree then out of nowhere they’ll spike your price drastically and you’ll have no other choice but to pay. Not to mention how AWFUL the customer service is. You’ll be given about 2-3 different POCs and none of them will be reachable or knowledgeable about the location of your car. They work with several transport companies, so be aware that you’re not just working directly with US Auto Transport LLC. I thankfully put a tracker on my car, and would recommend you do that too if you plan on using these fraudulent people to transport your vehicle. This really came in handy because days had passed from pickup, and they told me it’d be delivered in 2-3 days after pickup. They kept saying my car was “en route” but i could see that my car had been sitting in some lot in LA for days. They offer no clear communication about how the car transport business works, and I recommend you don’t make the same mistake I do and do lots of research before settling on a company. If they tell you it’ll take $1K to transport your car, add about $300-500 more to that and that’s likely what you’ll actually end up paying. Truly has been a terrible experience and would never recommend them to anyone. Only reason i’m even giving them 2 stars is because well, at least my car eventually did make it to the intended destination. Since I called out all these negative reviews to Nathan, he stated it’s all just disgruntled prior employees, so let me state that I am not a prior employee and did really use this service, and this is my honest review. BEWARE!!!
You’re going to be quoted for something initially that sounds wonderful and you’ll agree then out of nowhere they’ll spike your price drastically and you’ll have no other choice but to pay. Not to mention how AWFUL the customer service is. You’ll be given about 2-3 different POCs and none of them will be reachable or knowledgeable about the location of your car. They work with several transport companies, so be aware that you’re not just working directly with US Auto Transport LLC. I thankfully put a tracker on my car, and would recommend you do that too if you plan on using these fraudulent people to transport your vehicle. This really came in handy because days had passed from pickup, and they told me it’d be delivered in 2-3 days after pickup. They kept saying my car was “en route” but i could see that my car had been sitting in some lot in LA for days. They offer no clear communication about how the car transport business works, and I recommend you don’t make the same mistake I do and do lots of research before settling on a company. If they tell you it’ll take $1K to transport your car, add about $300-500 more to that and that’s likely what you’ll actually end up paying. Truly has been a terrible experience and would never recommend them to anyone. Only reason i’m even giving them 2 stars is because well, at least my car eventually did make it to the intended destination. Since I called out all these negative reviews to Nathan, he stated it’s all just disgruntled prior employees, so let me state that I am not a prior employee and did really use this service, and this is my honest review. BEWARE!!!
