9111 Cross Park Dr D200 #1013
Knoxville TN, 37923
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Super frustrating experience with US Star Trucking, I would recommend avoiding this broker.
They claim to have their own drivers they are scheduling but they don’t. They had me sign a contract with the date and pickup/drop off addresses and they also listed reservation fee ($250). They called the day of the scheduled pickup and said there were no drivers available and had me sign a new contract with another reservation fee ($500) for pickup for following day. I asked about the increased charge and the broker claimed the driver wanted more to transport my car. Then a broker called and tried to delay my pickup a second time and after going back and forth ultimately I was given a phone number to call and text an actual driver myself to schedule pickup. Fortunately he was actually able to accommodate me.
TLDR: They charged me $500 to delay my move by two days and have me schedule pickup myself. Wish I had read other people’s reviews before doing any business with them.
This company posted my request to transport on the national board which makes it look like we have a contract to other transport companies. I have asked them to remove it so that I am able to move forward with a better company. It is still posted so they don’t care to do the right thing.
Harry Treadway
I decided to use US Star Trucking to ship my car from Denver to Jacksonville, BIG MISTAKE! I signed an agreement with them for $750. The guy said that I had to pay $100 on a card at time of pickup and the rest cash upon pick up. I signed the agreement for this exact quote. In the terms & conditions, it said that the shipper cannot raise the price, and it said nothing about having an extra 10 days to hunt for a driver that would accept the price we agreed upon. Two days before leaving, they said they couldn’t find a driver for this price, and that I had to pay an extra $150. I told them that I would have my lawyer call for breach of contract, and he did leave a message with their legal department, but we never heard back from them. The sales rep’s name was Adam. I kept a firm no, and said you are not going to take advantage me, this is unacceptable, and what you are telling me is NOT in the contract I signed. Being that I had to make a decision, I ended up signing a 2nd agreement after getting off the phone and arguing with them for $800, or so I thought.
Upon the driver arriving with my car, the delivery guy says $850. I started to cry, as I had only the remaining $700, and no access to my bank account and couldn’t pay them the extra $50 that I agreed to, or the extra $100 they were expecting. I pulled up the 2nd agreement and it was for $850, not the $800 we spoke about.
These people take advantage of people and do not care about anyone but themselves. They won’t be getting the extra $50 or $100 from me, let them take me to small claims court.
