6595 Pheasant Pl
Cumming GA, 30028
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Very good service and prices. My car got here on time. I would definitely recommend and use in the future.
What a painful experience! My broker was William Tod. He was very persistent with very frequent calls trying to earn my business. I informed him that I was shopping around with estimates. William pressed on and frequently called me.
He gave me a really great quote of $695. He stated that once I sign the contract, there could be flex in the balance but it would not be more than $150.
The deposit was $150. All I had to do is pay the driver the balance of $545 cash. When it came to the pick up day, the driver never showed up. When I called William, he said he could have a driver at my location in two hours but the driver wanted more money. The balance would be $1,500. I was shocked. This was 3 times the estimated quote. I did not have that type of money.
He explained to me till the point of nauseam that this is the going rate for the distance my care needed to be transported. He even threw the “the contract that you signed” line. I was fully enraged.
I tried to explain that he should have done his due diligence of researching accurate rates to provide me with an actual estimate. William just kept on trying to explain that the rates are set by the driver as if I could not understand what he was trying to say.
Even after requesting the speak with a supervisor, the supervisor was either at lunch or just not available. I even requested a refund. William Tod stated that a refund would not be in my best interest because the rates are set forth by the driver.
If he was honest from the start, I could have made a better purchasing decision including perhaps maybe not shipping the car at all.
This process started at the end of August and the car was not delivered till the beginning of September. The cost was $849. This brought the grand total (with the deposit) to $999. This rate was still $304 over the original estimate. William Tod pitched this deal to be the best for me because payment was not due until the time of delivery. This is NOT a benefit. Paying either at the pick up time or delivery time makes zero difference. I’m paying either way.
USA CarShip has poor business practice and I would not recommend them and I would not be choosing them to ship my car back to my location.
What a painful experience! My broker was William Tod. He was very persistent with very frequent calls trying to earn my business. I informed him that I was shopping around with estimates. William pressed on and frequently called me.
He gave me a really great quote of $695. He stated that once I sign the contract, there could be flex in the balance but it would not be more than $150.
The deposit was $150. All I had to do is pay the driver the balance of $545 cash. When it came to the pick up day, the driver never showed up. When I called William, he said he could have a driver at my location in two hours but the driver wanted more money. The balance would be $1,500. I was shocked. This was 3 times the estimated quote. I did not have that type of money.
He explained to me till the point of nauseam that this is the going rate for the distance my care needed to be transported. He even threw the “the contract that you signed” line. I was fully enraged.
I tried to explain that he should have done his due diligence of researching accurate rates to provide me with an actual estimate. William just kept on trying to explain that the rates are set by the driver as if I could not understand what he was trying to say.
Even after requesting the speak with a supervisor, the supervisor was either at lunch or just not available. I even requested a refund. William Tod stated that a refund would not be in my best interest because the rates are set forth by the driver.
If he was honest from the start, I could have made a better purchasing decision including perhaps maybe not shipping the car at all.
This process started at the end of August and the car was not delivered till the beginning of September. The cost was $849. This brought the grand total (with the deposit) to $999. This rate was still $304 over the original estimate. William Tod pitched this deal to be the best for me because payment was not due until the time of delivery. This is NOT a benefit. Paying either at the pick up time or delivery time makes zero difference. I’m paying either way.
USA CarShip has poor business practice and I would not recommend them and I would not be choosing them to ship my car back to my location.
