10701 Middlebelt Road
Romulus MI, 48174
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Do not use this carrier for transport of your vehicle. They claim that their employees perform the service but they use third parties to do the work. Plus they charge more than other carriers because of that claim. The tracker that they purport helps you keep track of your vehicle is useless. It doesn’;t tell you where your vehicle is, only that it’s “in transit”. Put an AirTag in your vehicle so you can track it. My vehicle was delivered by a third party to a city less than 100 miles from the final destination and sat there for 5 days. My contact with the company could not help me at all! United Road takes your money up front and doesn’t perform for you. Don’t use them.
Do not use this carrier for transport of your vehicle. They claim that their employees perform the service but they use third parties to do the work. Plus they charge more than other carriers because of that claim. The tracker that they purport helps you keep track of your vehicle is useless. It doesn’;t tell you where your vehicle is, only that it’s “in transit”. Put an AirTag in your vehicle so you can track it. My vehicle was delivered by a third party to a city less than 100 miles from the final destination and sat there for 5 days. My contact with the company could not help me at all! United Road takes your money up front and doesn’t perform for you. Don’t use them.
I just wanted to leave a review on the services we are receiving from your company. Driver called on Monday stating they were 30 mins away, we sat at pickup location for hours waiting, still no one shows up. Next day driver stop responding, no return call and not answering the phone. I call today and driver stated the vehicle will be delivered today around 1:00. I just called to get update and now the driver is stating they may not deliver today. Bad business and service, we postponed a lot of plans waiting for the driver that was supposedly 30 mins away on Monday now he is stating he is in a whole other city which is ridiculous. I will be leaving a review with BBB as well as IAA.
