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I needed help moving from Newark to Paramus. I didn’t have anyone to help me, but thank goodness that I found this efficient moving company. They came to my house and they worked very well together to get all my stuff out of my old house. I didn’t even break a sweat because they were happy to do the work for me. I recommend this company because they deliver everywhere in country.
Stay away!!!
They packed our belongings on August 14th in NJ and was supposed to receive it in Florida on the 21st. Today is the 24th and still have not received it. Now every time I try to contact them they are extremely rude and nasty about me not being reasonable about the time frame when they had over a week to get it here. As a ‘courtesy’ they can give me the number to the truck driver and I can find out when he’s coming. He’ll try to be here Friday or Saturday which will be 6 days after expected delivery. In the meantime I had to shop for towels, linens etc to have until the truck arrives.
In addition, the estimate they gave us over the phone was doubled when they showed up.
There is zero customer service here! Any conversation I’ve tried to have with them to know when my belongings are arriving have ended up with them attacking me that I’m putting their drivers in danger etc. , instead of them giving me a normal response which would be an exact date! If you go with this company you will only get frustration!
Still waiting…
Update: just spoke with the driver and he can be here on Friday ( 5 days after it was supposed have been here and 12 days after it left NJ) but he needs me to find out if his 75 ft truck will fit on my block. If it can’t, then I’ll have to pay the fees to have all my belongings transferred to a regular sized truck. How am I supposed to know? This should not be the responsibility of the customer. This is all my headache now and being that he’s an outside contractor and doesn’t work directly for extreme movers, he nor extreme movers cares. There is zero customer service! They make it my problem to figure out how to get my belongings. Extreme movers is inexperienced and does not know how to deal with long distance moves! I wish I hired a different moving company.
Update: The truck finally arrived Sunday August 28th at 9 pm. Being that they were nowhere near done at close to 2 am ( there was only one other worker besides the driver) they stopped and continued the next morning, Monday. I’m beyond relieved that this saga is behind me. Good riddance!
Stay away!!!
They packed our belongings on August 14th in NJ and was supposed to receive it in Florida on the 21st. Today is the 24th and still have not received it. Now every time I try to contact them they are extremely rude and nasty about me not being reasonable about the time frame when they had over a week to get it here. As a ‘courtesy’ they can give me the number to the truck driver and I can find out when he’s coming. He’ll try to be here Friday or Saturday which will be 6 days after expected delivery. In the meantime I had to shop for towels, linens etc to have until the truck arrives.
In addition, the estimate they gave us over the phone was doubled when they showed up.
There is zero customer service here! Any conversation I’ve tried to have with them to know when my belongings are arriving have ended up with them attacking me that I’m putting their drivers in danger etc. , instead of them giving me a normal response which would be an exact date! If you go with this company you will only get frustration!
Still waiting…
Update: just spoke with the driver and he can be here on Friday ( 5 days after it was supposed have been here and 12 days after it left NJ) but he needs me to find out if his 75 ft truck will fit on my block. If it can’t, then I’ll have to pay the fees to have all my belongings transferred to a regular sized truck. How am I supposed to know? This should not be the responsibility of the customer. This is all my headache now and being that he’s an outside contractor and doesn’t work directly for extreme movers, he nor extreme movers cares. There is zero customer service! They make it my problem to figure out how to get my belongings. Extreme movers is inexperienced and does not know how to deal with long distance moves! I wish I hired a different moving company.
Update: The truck finally arrived Sunday August 28th at 9 pm. Being that they were nowhere near done at close to 2 am ( there was only one other worker besides the driver) they stopped and continued the next morning, Monday. I’m beyond relieved that this saga is behind me. Good riddance!
