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I moved from NJ to CA right before Christmas. I called three companies – 2 gave me estimates over the phone and 1 came out to do an actual walkthrough. The walkthrough and Extreme Movers gave me the same estimate, the third company (a major well-known moving company) gave me a price double what the others gave me. Similar to others’ experiences, I ended up paying double the cost of the estimate. I don’t think this is unique to Extreme Movers and really, the lesson learned is that you will pay the same no matter who you go with. The movers were great, arrived on time – my stuff arrived in CA 3 days earlier than their earliest estimate. Nothing was broken and they put everything together quite well. I would go with them again, knowing that the estimate they gave me was wrong because I think this is system-wide. I gave them 3 stars because of the wrong estimate (after I must have asked 3-5 times to PLEASE PLEASE PLEASE don’t underestimate!!!) and the fact that they got there so early that it was hard to get the cash to them at the other end.
I moved from NJ to CA right before Christmas. I called three companies – 2 gave me estimates over the phone and 1 came out to do an actual walkthrough. The walkthrough and Extreme Movers gave me the same estimate, the third company (a major well-known moving company) gave me a price double what the others gave me. Similar to others’ experiences, I ended up paying double the cost of the estimate. I don’t think this is unique to Extreme Movers and really, the lesson learned is that you will pay the same no matter who you go with. The movers were great, arrived on time – my stuff arrived in CA 3 days earlier than their earliest estimate. Nothing was broken and they put everything together quite well. I would go with them again, knowing that the estimate they gave me was wrong because I think this is system-wide. I gave them 3 stars because of the wrong estimate (after I must have asked 3-5 times to PLEASE PLEASE PLEASE don’t underestimate!!!) and the fact that they got there so early that it was hard to get the cash to them at the other end.
Update again 8/18/16: I’m not some other company, Steve. Check my other reviews or ask your “internet team that tracks people down”. I’m a customer you and your company wronged scammed.
I tried to speak to you during the move, at which time you denied me the chance. Your rep said “Steve does not speak to customers”.
Change your policies. Stop making people sign a “NDA settlements” as a discount after up-charging them on the day of the move. Stop promising prices you cannot keep. Make an honest company.
Update: They have tried many times now to get me to take down this review and also contacted Yelp to review my whole review. Yelp HQ did take down one of the photos I posted of a fellow reviewers comments to me.
I’ve had three customers write to me privately sharing similar experiences of my own. They are afraid to write publicly about this company because they all had to sign “settlement” statements which is basically a non disclosure agreement in order to get a marginal discount on their newly quoted double or triple price quote. This is a malicious company.
Original Review:
Do not use this moving company. Spend more money for the reputable movers. You will end up paying more than they quote with Xtreme Movers – with loads of stress and missed estimates.
Many of the reviews here are fake. The first review from Doris is totally fake. She works for the company and is the one we spoke to after dealing with the sales woman. I believe she’s the foreman.
Pros:
Sales is well done with high promises and low estimates.
Our goods were transferred without things being stolen.
Cons:
Don’t believe the price. It’s too good to be true. I could go on forever, but the scam runs like this:
They give you an estimate from the sales side, show up on moving day and the movers say that there are too many boxes, everything is too big and that it needs 2x the amount that was quoted. (We were quoted at half the truck in square-feet, but when the movers showed up they said it required the full truck)
Maybe that’s right? And we did have big furniture?
Nope.
When the items were actually delivered, after missing their delivery estimate by 10 days (unreal) they ended up contracting out the actual delivery part to local movers. The local movers were kind and frank. When delivered they said all of our goods took about 600 Sq foot. We were charged by Xtreme Movers for 1200 sq ft.
There’s so much more I ended up paying for with this company. I flew out to receive the furniture… They ended up missing the delivery weekend by over a week. They say once the delivery is made, that I would need to speak to the driver, but the driver was totally impossible to talk to. He would hang up the phone, reject phone calls, and give impossible delivery dates. He ended up up charging me an extra $500 to transfer the goods to a local company.
All around bad company.. The front of house sales department may make you think otherwise. Dishonest people. Take your business elsewhere.
@Steve:
I got your message and chose not to respond. When I was speaking to your office after your company had all my stuff, I asked to speak to he owner (named Steve), but the lady on the phone said, “no Steve does not speak to the customers”.
It was an unbelievably bad experience, Steve. I don’t have enough characters to list all the problems in this review. And it was definitely your company. I’m leaving the review up in hopes that you change your policies.
