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Absolutely terrible experience. I moved in August 2016, and initially wrote a scathing review. After it posted, I was called and told that if I took it down they would provide me compensation for my terrible experience. I took my review down and they then asked me to sign a form stating that if I accepted the money, I would no longer speak about my experience. It had been initially offered as an apology for my inconvenience, not as amounted a non-disclosure agreement or settlement. I asked them to increase the amount, as I wanted their payment to a) cover the excess costs that they charged me over and above my estimate, and b) be significant enough that maybe they would change their unsavory business practices. If they did not show any intent to improve and treat their customers better, I felt that it was my duty to warn others to avoid this company. A representative then called me and accused me of “threatening to do something bad” to them if they did not pay and refused to alter the amount of money that they would compensate me. I did not accept their offer, but given that I had just moved and was trying to fix the mess that they had created and get my life back in order, I forgot about ever posting the review. Going through old documents, I found my old review and decided to post it to hopefully prevent others from having the same awful experience that I did. Here is a quick summary of my experience:
1) The estimate that I got was only half of what they eventually charged me (despite me sending multiple pictures to ensure that my estimate would be as accurate as possible)
2) Communication was awful- especially as I was trying to determine when my belongings would arrive to my new home. Representatives lied about having called me with updates, and when they did call at times they provided incorrect and conflicting information. They were also rude.
3) They did not honor requests that I had previously made- such as when I wanted my belongings to arrive
4) The movers who delivered my belongings pressured me to sign saying that everything was in good condition and gave me hard time when I indicated that I wanted to open the select boxes and inspect my most expensive items.
5) The movers tried to avoid assembling items such as my bed, which had been disassembled by the moving team initially when I began the move. I had to tell them that I would not permit them to leave unless they had assembled what was needed, and they eventually assembled the them.
The only good thing I can say about the company is that they ONLY broke two of my items. Given their overall incompetence and lack of professionalism, I expected much worse.
I apologize for taking so long to post this, based on other reviews, it looks like the company is still just as unsavory and unprofessional as when I worked with them.
Absolutely terrible experience. I moved in August 2016, and initially wrote a scathing review. After it posted, I was called and told that if I took it down they would provide me compensation for my terrible experience. I took my review down and they then asked me to sign a form stating that if I accepted the money, I would no longer speak about my experience. It had been initially offered as an apology for my inconvenience, not as amounted a non-disclosure agreement or settlement. I asked them to increase the amount, as I wanted their payment to a) cover the excess costs that they charged me over and above my estimate, and b) be significant enough that maybe they would change their unsavory business practices. If they did not show any intent to improve and treat their customers better, I felt that it was my duty to warn others to avoid this company. A representative then called me and accused me of “threatening to do something bad” to them if they did not pay and refused to alter the amount of money that they would compensate me. I did not accept their offer, but given that I had just moved and was trying to fix the mess that they had created and get my life back in order, I forgot about ever posting the review. Going through old documents, I found my old review and decided to post it to hopefully prevent others from having the same awful experience that I did. Here is a quick summary of my experience:
1) The estimate that I got was only half of what they eventually charged me (despite me sending multiple pictures to ensure that my estimate would be as accurate as possible)
2) Communication was awful- especially as I was trying to determine when my belongings would arrive to my new home. Representatives lied about having called me with updates, and when they did call at times they provided incorrect and conflicting information. They were also rude.
3) They did not honor requests that I had previously made- such as when I wanted my belongings to arrive
4) The movers who delivered my belongings pressured me to sign saying that everything was in good condition and gave me hard time when I indicated that I wanted to open the select boxes and inspect my most expensive items.
5) The movers tried to avoid assembling items such as my bed, which had been disassembled by the moving team initially when I began the move. I had to tell them that I would not permit them to leave unless they had assembled what was needed, and they eventually assembled the them.
The only good thing I can say about the company is that they ONLY broke two of my items. Given their overall incompetence and lack of professionalism, I expected much worse.
I apologize for taking so long to post this, based on other reviews, it looks like the company is still just as unsavory and unprofessional as when I worked with them.
If I could give -ve stars I would have given them. Extreme cheats, extreme fraud and extreme rude. They will say something do something and if in good mood permits deliver. Doris, the dispatcher treats you like she is doing a big favor by delivering our stuff. It took them 14 days to move from NYC to Boston. During time of booking for moving, the charges will be less and during pick up, the charges will rise to double. Also, they work on their own sweet time (not dependent on our time). They will pick up but delivery will be up to dispatchers and you will receive worst treatment from dispatch if you ask them time of delivery (Especially Doris). Book them and your nightmare starts. I had to pay extra to get my delivery and that too after 14 days, so you can imagine how they treat customers. Book at your own risk and wait for bad times.
