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This company is the worst company that I have ever dealt with. They changed the contract without my knowledge. They dropped my things off half way to where they were going. I was lied to so many times. When I would catch one person in a lie they would transfer me to another and say then fired them. Promise to fix it and then not do anything about it. I had to hire someone else to move my things to Alaska at additional cost! when we got are things we found that there were twice as may boxes as they needed, being that they packed them half full and filled the rest with paper. Oh there was more square footage so we had to increase the cost. This company is stealing money from people left at right! Don’t use them for your on sake!
This company is the worst company that I have ever dealt with. They changed the contract without my knowledge. They dropped my things off half way to where they were going. I was lied to so many times. When I would catch one person in a lie they would transfer me to another and say then fired them. Promise to fix it and then not do anything about it. I had to hire someone else to move my things to Alaska at additional cost! when we got are things we found that there were twice as may boxes as they needed, being that they packed them half full and filled the rest with paper. Oh there was more square footage so we had to increase the cost. This company is stealing money from people left at right! Don’t use them for your on sake!
Complete scam. Used them for my move from MD to CA back in December. They give binding estimates to which they pressure you into signing a new one after all your stuff is loaded on the truck. Get ready to pay double what you were told. I honestly don’t know how they got an A+ rating with the BBB.
Originally got an estimate from a local competitor who did an IN-HOME estimate. Xtreme Movers decided they would match their estimate and provide better service. After the movers wrapped everything and loaded it onto the truck they raised the price by almost double what was on the binding estimate. I spoke to a supervisor on the phone, to which they pressured me into paying about $2k over what I was originally estimated. It went to $3.5k to about $5.5k. My stuff is already loaded so they threatened to unload part of my items, which is basically coercion into giving in to what they want. I had no choice but to sign their contract.
As far as my items go. They chipped off one of the corners of my TV stand, and also break a bunch of mugs and tea sets I owned which were passed down from generations. I have yet to open all the boxes but I’ll update as I sort through them all.
FMCSA states that you are not required to pay anything more than what the amount is on your binding estimate (which I had), unless there are additional services (long carry, stairs) which there was none. The only time they are allowed to change the binding estimate is before goods are loaded on the truck.
My items are clearly wrapped, ready to go, and loaded onto the truck, when they pressured me into signing a new estimate.
EDIT:
This review was actually posted in January. 24 hours after I posted my review, Xtreme Movers contacted me to work out a deal since I was unhappy with the way they dealt with things. In return, they promised to refund half of the excess charges they made. Here’s the kicker. They wanted me to remove my review. Of course not thinking about it too well, I agreed since all was being resolved anyways.
I was sent a “claim settlement form” to fill out and would be provided with a refund within a few weeks. I sent those documents January 31. I gave them the benefit of the doubt that maybe these things take some time to get processed but it has been THREE MONTHS!!!! I’ve emailed them back multiple times and got a response only twice saying they will “update me with the status soon”. Yet nothing has happened.
TL:DR
Xtreme Movers scams people. They’ll trick you into taking down bad reviews in exchange for money. They’ll give you the run around and basically never contact you back. Don’t trust them.
