Find The Right Car Carrier For Your Move

Great service; Karen was very helpful and courteous; the driver Ruslan was excellent, on time with the exact hour window; delivered on time and was always available to answer questions on his cell phone. Highly recommend and would definitely use again.

NEGATIVE ZERO STARS!!!! DO NOT USE THIS COMPANY!! Beware Warning DO NOT UNDER ANY CIRCUMSTANCES USE THIS COMPANY!

The most unprofessional company that I have ever encountered.

The initial conversations will mislead you with lower pricing, convenient pickup and delivery times, and friend helpful customer service. PURE LIES!

I originally spoke to Geneva to arrange pick up of my daughters car to be delivered to her at college. We discussed and went over pricing and the process of how transporting a car works. I expressed to her that I wanted the car delivered during the time I would be in town which I was one week after this initial call and the car was ready for pick up immediately. She said that would be no problem. When I made my decision (now regretfully) I contacted Geneva and left a message. Stewart called back. When we spoke I reiterated the importance of the car being delivered while I was in town. And he ensured me that the car would be delivered on that following Thursday of Friday. He also said he would put earliest Day of pick up in the 14th since it was a short trip this would help to ensure the requested delivery days. I paid my deposit on this day the 9th of August. On August 14th day before expected delivery I contacted Stewart for an update who immediately transferred me to Karen. This is when the entire dynamics of the pleasantry changed. She stated complete opposite of what Stewart had promised and began to refer to the contract. The contract states the car would be picked up within 10 business days of cars first available Day to be ready for pick up. This is the 15th which is the suggested date that Stewart suggested during our original phone call. The car was READY on the 9th! Okay but it was in the contract 10 business days not happy that the car would not arrive while I was there we went along with waiting for the 10 business days. Never contacted me so I contacted Karen during this waiting period. Expressing my frustration with their business practices she came back the following day August 17th with a possible available driver for an additional $225!!!!! Of course I declined. So at this point inaccurate pickup and delivery and large increase in pricing for a LATER pickup. On the 21st she called and said a driver could pick up the car for an additional $100 in 20-30 minutes?? No to any additional monies and she and Stewart said there would be a 4-6 hour window whenever a driver was found to arrange exchange of the pickup. Karen stated the car had to be ready and we have to be willing to leave the car and keys for “whenever” a driver comes. So for 21 days (possibly more) leave a car parked unlocked with the keys in it until we find a driver????? Needless to say the car as of today the 11th day based on the contract 21st day since contracted still has not been picked up nor scheduled for pickup. Since last week Thursday they would not return any calls or texts. So I had someone call from a different number and state YES THEY ANSWERED!!! Karen answered and when asked the status she immediately transferred the call to Kelsey. Rude rude rude and very nasty in her responses that still didn’t answer the question a delivery date? So I then called back no answer then called on a conference call and got an immediate answer. But quickly transferred to Kelsey. Immediately she was irate, loud and annoyingly rude. Not an ounce of professionalism. She went into such an obnoxious rant that I barely could understand what she was saying. I announced I would begin taping this call her response was ” good so am I” but she continued her rant not a bit concern of how her work ethic would be later displayed. She would not listen to one word I had to say and stated “it doesn’t matter what you say it’s what I say”!!! Like an immature toddler. I was so pissed off that she was hollering and belligerent I began to attempt to talk over her and she hung up and now they won’t answer any call from any area code. Karen did reply with text to one number I guess to see if possibly it was another poor potential victim of their nonsense but when she found out it was us she never responded. I have sent an email requesting my deposit back and contacted all governing agencies over moving/shipping brokers.

If you made it through this review I hope you understand that it would be no benefit to you to utilize this service even if they offered it for free! The old saying you get what you pay for their companies picture should be the logo for that saying AWFUL!!!

NEGATIVE ZERO STARS!!!! DO NOT USE THIS COMPANY!! Beware Warning DO NOT UNDER ANY CIRCUMSTANCES USE THIS COMPANY!

The most unprofessional company that I have ever encountered.

The initial conversations will mislead you with lower pricing, convenient pickup and delivery times, and friend helpful customer service. PURE LIES!

I originally spoke to Geneva to arrange pick up of my daughters car to be delivered to her at college. We discussed and went over pricing and the process of how transporting a car works. I expressed to her that I wanted the car delivered during the time I would be in town which I was one week after this initial call and the car was ready for pick up immediately. She said that would be no problem. When I made my decision (now regretfully) I contacted Geneva and left a message. Stewart called back. When we spoke I reiterated the importance of the car being delivered while I was in town. And he ensured me that the car would be delivered on that following Thursday of Friday. He also said he would put earliest Day of pick up in the 14th since it was a short trip this would help to ensure the requested delivery days. I paid my deposit on this day the 9th of August. On August 14th day before expected delivery I contacted Stewart for an update who immediately transferred me to Karen. This is when the entire dynamics of the pleasantry changed. She stated complete opposite of what Stewart had promised and began to refer to the contract. The contract states the car would be picked up within 10 business days of cars first available Day to be ready for pick up. This is the 15th which is the suggested date that Stewart suggested during our original phone call. The car was READY on the 9th! Okay but it was in the contract 10 business days not happy that the car would not arrive while I was there we went along with waiting for the 10 business days. Never contacted me so I contacted Karen during this waiting period. Expressing my frustration with their business practices she came back the following day August 17th with a possible available driver for an additional $225!!!!! Of course I declined. So at this point inaccurate pickup and delivery and large increase in pricing for a LATER pickup. On the 21st she called and said a driver could pick up the car for an additional $100 in 20-30 minutes?? No to any additional monies and she and Stewart said there would be a 4-6 hour window whenever a driver was found to arrange exchange of the pickup. Karen stated the car had to be ready and we have to be willing to leave the car and keys for “whenever” a driver comes. So for 21 days (possibly more) leave a car parked unlocked with the keys in it until we find a driver????? Needless to say the car as of today the 11th day based on the contract 21st day since contracted still has not been picked up nor scheduled for pickup. Since last week Thursday they would not return any calls or texts. So I had someone call from a different number and state YES THEY ANSWERED!!! Karen answered and when asked the status she immediately transferred the call to Kelsey. Rude rude rude and very nasty in her responses that still didn’t answer the question a delivery date? So I then called back no answer then called on a conference call and got an immediate answer. But quickly transferred to Kelsey. Immediately she was irate, loud and annoyingly rude. Not an ounce of professionalism. She went into such an obnoxious rant that I barely could understand what she was saying. I announced I would begin taping this call her response was ” good so am I” but she continued her rant not a bit concern of how her work ethic would be later displayed. She would not listen to one word I had to say and stated “it doesn’t matter what you say it’s what I say”!!! Like an immature toddler. I was so pissed off that she was hollering and belligerent I began to attempt to talk over her and she hung up and now they won’t answer any call from any area code. Karen did reply with text to one number I guess to see if possibly it was another poor potential victim of their nonsense but when she found out it was us she never responded. I have sent an email requesting my deposit back and contacted all governing agencies over moving/shipping brokers.

If you made it through this review I hope you understand that it would be no benefit to you to utilize this service even if they offered it for free! The old saying you get what you pay for their companies picture should be the logo for that saying AWFUL!!!