A Stellar Auto Shipping Co.

I would never recommend this company. They offered us a special deal if we contracted for a round trip agreement. We paid upfront for the trip down to Florida and a deposit for the return trip. We were told the deposit for the return trip would ensure the price would not go up for the return. When it came time for the car to be returned to Michigan the price jumped by $300. When I complained they said they would return the deposit we paid. We had no choice but to pay for the increased price AND they never gave us the promised deposit refund. No amount of phone calla or complaints did any good. This company is totally unethical.

I have same situation happened as other customer.
Ms. Michelle charged my deposit and promises me to find a driver to pick up my car at the date we agreed in the contract.
After collecting the deposit, every time I call the phone number, she never picks up the phone.
I have to email or text message to her. Every time I asked when you find the driver, she always says no problem.
But she didn't find any driver when the pickup date coming.
I call, email and text message to her, this time she never return message any more.
I would like to let other customer know this is the only company charge you deposit first, then try to find driver. Other company charge deposit after providing driver information and pickup date.
So don't use this company called 'A Stellar Auto Shipping Company' to waste your time. They only provide one telephone number and work employee looks like only one person.

Please beware!!!!!!!

I chose this shipping company to have my car shipped from CA to NY at the end of August. On June 8th I put down $100 as a deposit. This past Monday July 16th 2018 I reached out to them because I had questions via text message. At this time Michelle cooper then informs me that my order has been canceled because I did a "charge back" she tells me she will discuss it with her billing department and get back to me because I did not due any such thing. She keeps telling me that I did a charge back and she's had multiple supervisors look into the file and they have all come to the same determination. I called my bank today 7/18/18 and the representative informed me that there are no disputes or charge backs on my account and he would be happy to rectify this on a three way call. I tried calling and there is no answer, so I tell the representative from my bank that I was expecting a follow up from them today around 2pm or 3pm and I would conduct a three way call at that time. I reached out to a lawyer and they informed me to request a copy of the "charge back" that the company said occurred and also told me to get a letter from my bank to provide proof of no charge back.

I have reported the company to the BBB, FTC, consumer protection agency, and the Florida state attorney general(since the company is located in Florida).

I hope this does not happen to anyone else and from reading these other horrible experience, I can see now that I am unfortunately not the only one that has been effected.

Contracted with A Stellar Auto Shipping on 6/19 and paid their required deposit of $175 to initiate shipping of my 2003 Infiniti I35 from Berlin, NJ to Davenport, FL. Transport was supposed to occur on or about 6/25 (by 6/28 at the very latest as we are moving that day). Michelle was all chatty and helpful before we signed their contract. However, once the company received my deposit, they stopped communicating with us.

We tried on MANY occasions after 6/19 to contact them, by email, phone and text, but no answer and no return messages on any of these. We needed confirmation that we were indeed on the schedule and when to expect the truck to pick up our car. However, they didn't provide ANY information to us after getting our money.

We found another company that was able to find a driver within an hour - so it can be done (by better companies!). Unfortunately, A Stellar still has our deposit and no word from them since.

Shippers beware- I placed my order on April 11th and still my Vehicle has not been picked up April 23rd. You call the number and you go to voicemail after they get your deposit. I received an email that said Snow had delayed my pickup which occurred on the 16th however the rest of the week the weather was perfect. I'm sure the drivers have drove in snow that was less than an inch and not even sticking on the ground. I requested a refund of my deposit and response was I need to be patient and give them another week to find a driver to pick up. Sorry but you should not tell your customers 3-5 business days when it is more like 10-14 or never. I was also told that this was an industry issue that was causing a delay yet I have already had my vehicle picked up from another company. Don't waste your time and

5/9/18 Now almost a month later they still have not refunded my deposit. I have emailed and called with zero response. I called this morning and actually got a live person that hung up on me when I requested status on my refund. I called back and got the usual voicemail. Do not ship with them. I'm in contact with BBB because they are such a scam.

5/9/18- This is how they treat their customers. I leave a review so others can be informed and this is what I receive from a so called professional company. I wouldn't trust my child's toy car with them. Not sure what weather has to do with a refund and now they say I violated my contract. You never picked up my car where is the violation. Customers you have been warned!

I received a competitive quote to transport my BMW from Las Vegas to Arizona. A stellar auto shipping company communicated ver well with me in regards to pick up times that works best. Due to work I had to cancel the first time but they were very accommodating and Michelle was on top of it. She quickly responded to my texts and rescheduled a driver for me. The driver was nice and on time. He handled my car with care and delivered the next day. I am glad I chose a stellar auto shipping company to make sure my care arrived safely.

One of the worst companies I have dealt with. Received my pickup time, the driver did not show up. Called, emailed and texted them for 4 hours. No one responded. I ended up spending a little more with another company, but they were professional and delivered what they promised.

I don't k ow were to start on how miserable this company will make you, they take your money then You will never here from them on the phone ever again. You will be lucky to even receive an email back from these people, until they need money for the next step, and that request will come in the form of a email, so you will be obligated to handle the ports the transport companies and whoever else is involved yourself they say they will "hold your hand threw every step" that's exactly what dident happen. Honestly I can not say enough bad things about this company. Moving overseas is stressful enough don't make it harder on yourself, I'm still trying to find out what's going on with my 4 vehicles . I only gave them a star because it wouldn't get posted otherwise.

Rating should be a zero as this company ripped me of for my deposit of $150 after THEY cancelled the service. I was told that the carrier for my car would "get as close as possible". After paying deposit, I was called by a tow truck, something never disclosed or agreed to. When I complained, THEY cancelled, promised a refund of my deposit. But, It's been 2 months since then and they have ignored all communications an no refund. I waited approximately a month and sent an email to them regarding my funds. Still, no reply and no refund. It is now 2 months later and they have ripped me off by not refunding my deposit. Why would anyone do business with these people?

Rating should be a zero. They ripped me off. THEY cancelled, provided no service and kept my deposit. Kept my deposit after telling me in an email that they would refund it to me in 3-5 business day. That was 2 months ago and they've ignored communications from me. Stay away from these people

We needed a vehicle shipped from Michigan to MO with only 3 days notice. Shelly Cooper explained the entire process. She has so much knowledge... she'll tell you everything up front that you need to know, things that you didn't know that you need to know, and things you don't think you need to know. She was wonderful! I felt assured that she WILL find a driver, and at a comparable price, even with short notice. Within a day, she had a driver and the price was as promised. So very thankful for her diligence, her caring attitude and her truthfulness . She will NOT let you down. Excellent person and her company should be proud of the work she does