AAAll States Auto Transport

dont return phone calls and hire sub contractors that damage your car!!

I would like to say that this is the absolute worse transporters service that I've ever had to use. Before I start with my comment, let me just say it started off great! I was told that I would have my car the very next day and it was coming from Scott Air Force Base, IL 62225 to shoreline. Come to find out that was a complete bullshit lie! I told the guy that it would take days for me to get my motorcycle. He said no it wouldn't and he's been working with these guys for years. Okay so days pass and still no word on a date for my bike. Eventually I talked to the driver and his boss. I had a better conversation with those guys than the idiot from AAA. I understand that this is a business and we all want it to run smoothly. But, when you start to put the blame on everybody else and not yourself it becomes a problem. I really wanted to leave a great review but there's absolutely no possible way I can show happiness to someone who just wants to take your money then not take the blame for his mess ups! He could've given me a discount but he's so damn money hungry that he didn't care! So that means that I CAN'T CARE for this company. I'm really pissed off. I don't write many reviews but Luke, which is his name, is very sloppy when it comes to business. One last thing... when you're doing business with someone, PLEASE don't refer to them as "brother." Just do your damn job and make the people happy. That's what you're in the business for, right?!
Thanks!

Like you said and it should be in the file that I get 50%. It's should be 75% for the bs I went through! Can't show love to a taker...
Thanks again!
Morris
*Would post the pictures but I believe my words works great!*

Last week we had our car transported by their company from California to Florida and we had a great experience with them. Isaac kept me updated with the status and the price was great comparing to other transporting companies. Our car was delivered on time as they promised. I don't know why there are so many bad reviews here. So my family is really satisfied with their service. It's a well deserved 5 star review.

This place is a joke. Complete Waste of my time. They booked my vehicle pickup and after 3 days after the scheduled pick up, the driver asked me for a few
Picture of my vehicle, then I was told it was too big for their transport vehicle. What a joke. Who doesn't disclose dimensions before booking. The vehicle was completely stock so it wasn't that it was modified or anything like that.

No communication. As I am leaving my review still no contact. Not very professional.. and completely ridiculous! They claim great ratings!? What a joke for a company. Don't forget to also file a complaint with the BBB and not just on here. So we can expose them and the real service they provide. Remember if it's too cheap then that should be a red flag!

O stars. Pretty sure my car was stolen. They gave me a two day window to Virginia from miami. I understand it's a estimated timeframe, what I cannot tolerate is a lack of communication. No one has called me to update me on the status of the car. When I emailed someone asking they responded with "they shall call". When I pressed about the issue they stated I would hear from them tomorrow. Well tomorrow has come and gone. And no word. They are now dodging my calls and emails. So I guess I be filling a police report.

I booked with this company to have my car transported from Queensland to Melbourne. If you haven't yet booked a transport company, I would say, save yourself the hassle and book with people that actually know what they are doing.
My car was picked up from my home in Queensland on a Wednesday and taken to the yard, and there it sat for the next 5 days presumably collecting dust! It wasn't so much that there were numerous delays, or even the fact that my car that was supposed to come down in 5 days, didn't! It was more the fact that there was an absolute lack of communication on the part of the owner. Their sorry excuse of customer service was pathetic and so frustrating to deal with. I would have to ring at least three to four times a day to get scraps of information. And when my car did finally arrive, it looked like it had just been transported through a mud fight, it was disgusting. I have never before had the misfortune of dealing with people who, it seemed, went out of their way to make things impossible, it was certainly an eye-opening experience.

This company is a joke. Unreliable and conveniently doesn't answer your phone calls when it comes around time to ship your vehicle. We told them we went with a different company and we no longer needed their services and they still charged us $150 (which the original price upon pick up we were told $99 ONLY) we were told we'd get a full refund by a guy named Carlos in 3 days and never received that. After calling many times we are now told we can only be refunded $50. The boss was rude, did not care to listen, just wanted to argue with me. They are scammers and you should just save your money, time and energy and go with a company who will actually get things done. Glad to see it isn't just me who doesn't trust this company. You should be able to rate it zero stars.

I contacted this company on the 03.12.18 and was quote $1,400 inc gst to transport my car.As the next few days went on I was hounded and pestered by phone to pay the amount up front in full otherwise I wasn't going to get the job done due to the time of year. Out of worry and being pestered significantly I reluctantly paid the mount in full on 13th December after being told that the amount has now gone up to $1650 including gst because it was getting closer to the date. I was not sent any contract or terms and conditions and did not sign anything. (Silly me)

Once I had paid IN FULL a few days later I was then called on 17th December and demanded that they collected the car NOW as the "train had come in" and if I wanted it to be delivered on time I would need to give up my car today with the items packed in and ready to go otherwise they couldn't guarantee this would happen.

I was not ready to give up my car 10 days earlier than what I had agreed and paid for in full as I had personal commitments all over Christmas which meant I needed my car to drive to family events. I was in the car with my partners mum and my partner who heard the conversation and were very shocked at the level of service not to mention the interrogative manner who were also concerned for me that my personal items would get there or not.

I advised the man on the phone I wasn't able to accommodate right now and stuck to my guns and told him again that I had agreed and paid for 27th pick up date and delivery first week of January which is what I still require. The man on the phone reluctantly agreed and ended the call abruptly.

On the 20th December my plans changed unexpectedly and therefore I advised aaa transporters immediately. I was told I was not entitled to any kind of refund at all and not offered any kind of solution.

Disgusting attitude, treatment and lack of service from start to finish and how they treated me let alone the lack off diligence with the administration, contracts and terms and conditions and now they are keeping 100% off my money for something that I never even used. This doesn't seem fair or right. DO NOT USE THIS COMPANY!

I would give this 0 stars if I could. Customer service is almost non-existent. They're almost unreachable. Still waiting on my car... it's been a month.

Christopher Delany, an employee of AAA transporters, refused to answer my questions. Completely dumbfounded by the situation.

I had a great experience with them. They just helped me ship my car from Upstate New York to Portland, Oregon. I was very gun shy at first - I'd never shipped a car before, the broker situation was new to me, and felt really weird.

The (very patient) manager talked me thru the pieces, and continued to check in with me throughout the process. My car arrived early (it was wintertime, so that was a huge surprise), and the company communicated with me throughout.

Buyer beware! This is a company that doesn't care about customer satisfaction. I had an expensive car transported from Maryland to Florida in an open truck. So the expectation was to receive the car in the same condition when it was picked up, other than the usual weather related/transportation dirt. But no, the car came covered in transmission fluid from the vehicles above it! There was so much of it, that the car was actually dripping the fluid. To the company, this was "normal." No it isn't normal. Normal is weather related dirt on the car. Normal is not a car covered in transmission fluid. So rather than spending $25 for a car wash, I had to spend over $150 in carefully detailing the exterior of the car to remove all the "gunk" that had dried on all exterior surfaces and remove the actual fluid that accumulated in the gap between the hood and rubber gaskets. The company assumed no responsibility for this, none whatsoever. To them, the car was placed in the best location of the open truck, lower level and upfront, to protect against tree branches and rocks, but not against any fluids such as hydraulic, brake, transmission, or even gasoline leaked from the vehicles above! I've had many cars transported before over much longer distances. ALL cars arrived in the same condition as when they were picked up, except for the expected weather and road dirt on them. NONE covered in ANY fluids!

Stay away from them!

Unbelievable shipping experience. Brokered a vehicle shipment from Seattle to Los Angeles with AAA Transporters. I was led to believe that if I paid a higher price that would guarantee the vehicle would ship on time. What a scam!! It's been four days and the car hasn't shipped. Now I'm told the car will leave the following day making it five days. So incredibly frustrating. My AAA Transporters contact, Michael Coote, said he would take care of my transport, insuring me it will leave and arrive on time. He collected my deposit and I haven't heard from him since. All the info I've received has been prompted by myself. I will never use this company to move anything of mine in the future.

Do not use! If you ask for a qoute these people are going to spam your email and phone at all hours and if you call to confont them about it they lie and deny it to your face. Number they text from is 267-859-2134. If you call it they lie to your face and say they dont text from this number.

DO NOT USE THIS COMPANY. I was at work today and my husband and I are moving in a month. I filled out the "Request Quote" information online and within 5-7 minutes I became bombarded with phone calls (2), e-mails (6), and texts (3). I clicked to unsubscribe from their e-mail list, and the second I did, I got another e-mail. I called the number listed on the e-mail and explained my situation to the man on the phone (Jason), who began to laugh at me and said "maybe you shouldn't list your contact information then". I asked to speak to his manager and he hung up. A totally disrespectful experience and I would never, ever spend my hard earned money with them. Plenty of other professional companies to work with.

I had a great experience shipping my car from MD to FL for the very first time with this company. I found the name of the company from a forum post recommending it online. Price was great. I talked to Chris (the owner?) who acted as a broker to get me in touch with the actual driver. My car was picked up and dropped off in the time range they estimated. The broker collected a portion of the total fee and then the truck driver collected the remaining in cash when it was delivered. Car shipping is a confusing process but I'm glad I found this company which made the ordeal relatively painless. I would recommend them and will use this company again in the future.

At first, I was skeptical because of some of the reviews I read online, but in fact the service was great. I spoke to a broker and requested to have my car shipped from Texas to Massachusetts, I was given a quote of $850, managed to decrease to $800. The trucker driver came exactly when he said he would, and delivered my car exactly when we said he would in the same condition as when it left my garage. Great service, would definitely recommend.

Was told 7-10 day transport from NJ to California . Still waiting 13 days in. When I called 2 days ago, was given the drivers number which was the wrong number. Was then told to keep trying the same number. They couldn't even tell me where the car was. No consideration for partial reimbursement. Customer service was poor and dismissive. AVOID.

I got an aggressive and enthusiastic call from these folks after posting my transport needs on some online website. They of course, agreed to a 3 day pickup window, and promised that they had $1,500,000 insurance for damamge (I should have know right there that was a number they just pulled out of the air).. NO ONE has that level of coverage.

Needless to say, the 3 days came and went with no further communication, and my phone message left with the original dispatcher still remains unanswered a week later. I finally gave up and found another carrier who provided what they promised.

To add insult to injury, I am STILL getting the automated emails from the company, telling me how wonderful they are.. any reply to those apparently just go into a big black hole.

I would never use these guys again.

Justin Parkerson was great to work with & easy to contact. That was until my Son's car was damaged by the carrier Comex Carriers. The name of the driver was Carlos. First off, Carlos picked the car up 3-4 hours late on 5-1-17. When he did, he took photo's & my son signed off on the car. Car was supposed to arrive Thursday 5-4 or Friday 5-5 latest. My son calls the driver Friday evening. He was told Carlos would be there with the car between 10-11 pm. Driver actually gets there at 2 am. Son meets him at a not so well lit parking lot to take possession of the car. Son uses phone flashlight to inspect the car. Due to dust & poor lighting conditions he didn't catch the the front section of his 3 piece panoramic sunroof was shattered until 7 am that morning. At that time I called the driver & he tells me I have the wrong number. I verify it's the correct number * redial.... No answer. I sent driver pics no response. I then called Justin at AAA & sent him pictures.... No response. I was able to eventually get a hold of the owner of Comex Carriers & he seemed to be working on taking care of the problem. He said he has not been able to reach his driver for the last 4 days but assured me everything would be okay. He has now too, fell off the face of the Earth. I'm so pissed because my Son is a 19 year old Marine that I feel was taken advantage of. This was his 1st car purchase so of course when they called at 2 am for him to get he car he jumped out of bed to get it. I am 100 percent sure that driver knew my Son's glass was shattered. That's why he was so late & met him in a poorly lit area. SHAME ON AAA Transporters, COMEX TRANSPORTATION LLC, & CARLO's THE DRIVER. I'll be turning this over to our insurance company to pursue them since they won't answer me.

The worst customer service , there should not be in business , bunch of incompetent people who have no idea how to talk and earn your business , I made an arrangement to have my care picked up at my home address and confirmed with the teller for the day that was convenient for both parties ,I took day off and stayed home for their calls but nobody bothered to call me and showed up. At the end of the day , after 1 hour back and forth and calling to inquired about the pick up , finally I was told that " sorry we have no truck for today . I can arrange the pick up time for tomorrow but it costs you more " . Just stay away from their service since they've got nothing to offer ......don't trust them