AmPm Auto Transport

My car made it great from California to Virginia, great customer services, everything that was inside my car made it fine. The $$ I paid was worth it thanx to Max the driver. I will be calling this company back when I need to return to California in a couple of years by the way it was my first time shipping my car out. This is a company to trust. Thank you!!

My car made it great from California to Virginia, great customer services, everything that was inside my car made it fine. The $$ I paid was worth it thanx to Max the driver. I will be calling this company back when I need to return to California in a couple of years by the way it was my first time shipping my car out. This is a company to trust. Thank you!!

Dear Tony, (Owner of AM PM Auto Transport), you have stated/posted to the public false information on fulfilling our contract with your company. My son's rental cost was higher than the norm due to not being a resident of Arizona, not having an Arizona driver license, or a major credit card with him. Therefore, his fees were much higher. My son just moved to Arizona. Contrary to your own belief, you're not being honest. I contacted both the Port of Anchorage and Alaska Auto shipping that verified they never told your company there was ice that held my son's car up in Anchorage and had that been the case they have a solution to remove the ice and that still would not have held my son's car up. August 2022 was not an ice problem. Your company is a broker that outsource to other trucking companies and the customer is not made aware of this pertinent information. Your company held my son's car up waiting to find a driver and your employee Sophie lied on both of these reputable companies and tried to shift the blame on our local shipping companies. There's so much that your company has done wrong to include trying to indirectly persuade me to remove my honest post. You tried to offer me $375.00 which I rightfully declined. My son and I was lied to by Geo and Sophie. I spoke to your manager James on October 10, 2022, James stated you didn't want to compensate me and that I can keep my review up and perhaps at a later date you will reconsider compensation. Geo and Sophie were very misleading. Your employees did not act in good faith, in fact Geo and Sophie kept lying to my son and I. Sophie told me verbatim "your company did not have a driver to ship my son's car." This is just a pinch of the cover up. Your company did not go out of their way to rectify the situation, your company didn't as much as keep in touch with us, we had to contact your company several times and left several messages to no avail, until I finally reached Geo. Geo tried to duck my son. After standing firm with Sophie, she finally found a company to deliver my son's car 6 days later. Sophie promised she would put my son's car on a priority list, she did not keep her promise. Finally, I was given Juan's phone number a third-party company that was delivering my son's car. I asked Juan was he made aware that my son's car was put on a priority list? Juan stated "no, there was no mention of being a priority and if there had been special notes on his sheet, he would've made sure my son's car was prioritized." Juan showed more care than AM PM Auto Transport. Your company wasn't willing to compensate me or my son not one cent; it was your manager James that was trying to compensate my son and I and right your company's wrong. Sophie told me there's nothing your company could do, and she also told me my son's situation was a small problem and y'all had a driver truck that caught fire and that was more serious. I definitely sympathize with the driver truck that caught fire, but my son's car was no small matter, he was starting a job and he need reliable transportation. I never talked to you Tony because you refused to get on the phone. Everything that you posted was totally fabricated. Your company does not go out of their way to help the customer, your manager James was the only employee willing to right all of your company's wrongs. You're not concerned about the customer, it's about the negative review. My review is written based on my truthful experience with your company not with malice. Sophie tried to indirectly get me to remove my post on October 3, 2022. Sophie tried to reach me on October 3, 2022, by 3 text messages and 2 calls. Sophie tried to indirectly convince/persuade me to remove my post by first by stating over the phone to me "I'm not asking you to remove your post, but it would be nice if you remove it." Sophie asked me in a very cunning voice to indirectly remove my post. The many actions of your company led me to believe this is their normal practice to persuade you to remove honest and truthful post without AM PM Auto Transport not accepting zero accountability for their wrongdoings. Geo and Sophie were totally dishonest with my son and I, and your post is totally fabricated. I paid your company in full. The real truth of the matter is your company did not have a driver to deliver my son's car that was left sitting in Kent Washington. All of your company's reviews appears to have similarities to what type of services are rendered. Had I read your reviews first, I wouldn't have as much considered your company. I've used three different reputable car shipping companies throughout the years and never have I had this problem with any of these companies, they were always upfront and never lied to me. Tony, I will not give you the satisfaction of fabrication or embellishing a story to hide the truth about your company's wrongdoings. The truth will set you free!! I will always stand in my truth.

Ppl are so unprofessional these days... i booked a car transportation service on May 24th and this man hasnt had not one carrier company to agree to pick up my car... that was 18 days ago... my car needs to be picked up by June 16th and he wants me to "trust" that he can deliver a carrier company in time ... not only that but he charged me a $375 deposit that could've been avoided, and failed to mention I qualified for military discount... he was being greedy lol, today I requested a refund and this was his response... if yall in California, please dont book with these people...‼‼‼‼

I read all the reviews regarding the company and saw some crappy ones but mostly sounded like people didn't like time lines, they were late or early, etc. but decided to go with them to transport 3 vehicles (both my sisters vehicles and mine) across the country. I gave them a large window of when they could be picked up and was told on Monday it would not be before Wednesday and I would hear from them them then to give me a better time estimate. They sent me an email Wednesday morning at 7 am and said a driver was on his way and nothing else, did not call or give me a heads up other than an email that I saw 3 hours later. When my sister called them to find out more details and question why neither of us were called she was yelled at and treated extremely poorly. Barry has great customer service until the customer questions something, we were rudely told he could just cancel it now if we would like.

However the actual transport company saved the day, the driver was so understanding and kind, I could not have asked for a better experience with the actual transporter.

In the future I will not use AM PM due to the disrespect and unprofessionali

Barri and his team were terrific. My new car was delivered from San Diego to Denver at 9:30 PM within a few days of calling and Shannon did a fantastic job checking every single part of the delivery. They were fast, professional and had the best rate I found. (In terms of waiting, I had to wait for the dealer EVERY step of the way, which was very frustrating). But AMPM did a terrific job.

Wow, what an awful experience! And the lack of accountability is ridiculous. We were repeatedly told that we could make the final payment in cash, money order, or cashier's check. We were NEVER told any other name/company to write the money order out to which caused a ton of confusion when the car was being delivered. The driver wouldn't accept the payment of the money order since we made it out to AMPM. When I called Barri to understand why we were never told who to make the final payment out to he was completely condescending and said I needed to let him know if I was going to get a money order. As you can see from the email confirmation, that wasn't communicated and it clearly gives money order as a payment option. An apology for the miscommunication would have gone a long way. Save yourself a headache and use Orange Auto Transport instead.

Again... We really need negative stars here!

Not only did this company screw me out of $1000+ they are now, a year later trying to bribe me to take down my negative review of the nonsense they pulled with a $25 gift card for coffee. Attached I have a screenshot of the original review as well as the private message I was sent.

I cannot stress this enough... unless u like to play stupid petty games.... DO NOT USE THIS COMPANY!

Keep your $25 dollar Starbucks gift card Tony. My original review stays up.

Transporting a car between states went very smoothly. Easy to schedule. Good communication. Vehicle arrived to intended destination with no hiccups.

At present I would not hesitate to go with AM PM again in the future.

I selected AMPM on last Friday Oct 13, 2017, reading all reviews.

Talked to Kat she gave me quote $1195.00. Looking around and call them back talked to John Levy, and negotiated $1100.00 if booked right then .... i did. And he told he will call me when they assign driver.

On Tuesday afternoon got call from driver that he is at my home to pickup car - i have to excuse myself as i was at work with no idea of pick-up.

Today Oct 18, 2017 - driver texted and i called him back to reschedule pickup which is this friday oct 20, 2017... no time set yet.

Called AMPM Autotransport talked to John and got email resend to me, got order and looking forward to car pickup.

will write my complete experience until my car delivered till then i am giving them 3 star want to give 5 .... may be on delivery

They gave me an estimate quickly but when I accepted had to wait 5 days to get my car picked up. They estimate they gave me was $945.00 which was considerably lower than several others I had received. However, no one called after they picked my car up. After 3 days of no follow up calls, had to call them. Turned out my representative was on vacation and my order had not been handed over to another representative. After they got a bit organized new rep told me the new delivery date. My car arrived dirty which makes sense as it had been sitting on the side of the road for an extra week. But I feel like I'm being generous with 3 stars because the company was very challenging to deal with.

I've used AMPM on three different occasions: in 2010 (Philly - LA), 2012 (LA - Philly), and right now in 2015 (LA - Seattle). The first time was great, no issues, with an employee (Vivian) who no longer works there. The second time was horrendous, due to AMPM, not the truck driver: Scott became unreachable (due to a family emergency) before my car was scheduled to move, and none of the other employees would help me, literally: they said they would call me back, and never did, and I was left hanging as to when my car would get picked up. It was stressful. I wrote a negative Yelp review at the time. In March, a full 8 months later, I get an email from the company:

"Therefore, our new management team is seeking to resolve the issue you have previously had with your transportation company. Please advise us what we can do to ensure your satisfaction. We are hoping that we may do something to resolve this long overlooked issue and also revive our Yelp reputation."

I thought this was so bizarre, as they didn't offer anything, I was supposed to say what I wanted. So I asked for $300. Needless to say, I never got an email back.

I used them a third time for two reasons: they were willing to pick up the car on a Saturday, and two, they gave me $100 off the quoted price to remove my Yelp review from 2012, when I had a bad experience. The only reason I did this, was that I was free to write a review after my car shipment, and I was led to believe they would take extra care it would go smoothly. Apparently they also have a student discount that I would have qualified for, but they did not tell me when I made the booking, I only saw it on this Yelp page now.

At first, they scheduled me for a Friday, but by Thursday, AMPM still hadn't given me a pickup time, and since I work, I was only available after 5pm. Laura sent me a testy email back, saying "We are making an exception and scheduling you without requesting a 24-48 hour window" and allowing a Saturday pick up, even though I was always scheduled for a Fri or Sat pick up, I don't know what exception she was talking about. Anyway, that email was the last I heard from her.

Anyway, it did not go smoothly on either end, as they contracted my shipment to a horrible company: "Save on Transport" (OR). Both on the pickup and the drop off, the drivers/company would change the times multiple times a day, it was beyond ridiculous. In Seattle, I called the company on Tuesday, asking when the drop off time would be. She said that afternoon, the driver would call. He never did. The next day, I called: when will the drop off time be? At 1pm, she said. Then 5pm, then 8 pm, then noon the next day. I am still surprised my car is in one piece.

AMPM willingly contracted my car to a company that has a F on the BBB, and I didn't even know the name of the company till he showed up to pick up the car. You can decide whether that's worth it.