Beam Me Up Auto Transport, Inc
Customer Reviews
This is the second time I have used this company to transport my son's car from Orlando to Rhode Island. I can't say enough about the service ! The owner Josh answered my call immediately and called me back with shipping arrangements within half an hour. I was given driver contacts and had excellent communication with them. I had tried other companies in past and they low ball you the string you along , don't be fooled! I recommend Josh to everyone I know! His pricing is very fair and service and communication couldn't be better.
This is the second time I have used this company to transport my son's car from Orlando to Rhode Island. I can't say enough about the service ! The owner Josh answered my call immediately and called me back with shipping arrangements within half an hour. I was given driver contacts and had excellent communication with them. I had tried other companies in past and they low ball you the string you along , don't be fooled! I recommend Josh to everyone I know! His pricing is very fair and service and communication couldn't be better.
I flew out of state to pick up my late dad's car and had set up a transportation company to pick it up. They were terrible and kept jerking me around (if I could even get them to respond to my communication). I called Josh at 4pm and said I needed the car on a truck that day because I was supposed to fly home that night. He was able to make it happen and it was such a relief. He was super nice and professional. After dealing with shady auto transport people all day it was nice to have someone follow through. I'd recommend to call Josh if you need to transport a car.
I flew out of state to pick up my late dad's car and had set up a transportation company to pick it up. They were terrible and kept jerking me around (if I could even get them to respond to my communication). I called Josh at 4pm and said I needed the car on a truck that day because I was supposed to fly home that night. He was able to make it happen and it was such a relief. He was super nice and professional. After dealing with shady auto transport people all day it was nice to have someone follow through. I'd recommend to call Josh if you need to transport a car.
Joshua was a life saver. After being lied to by at least 10 different brokers, who would low ball us, and then change the price driver pending by double or more, and lying about other brokers listing us even though they hadnt. We happened to run into Joshua by chance, as one of the brokers asked us to get our listing removed from BeamMeUp when in fact BeamMeUp never listed us. This happy accident lead to Joshua hooking us up last minute and finding a way for us to transport our cars while still making schedule. 1000/10 would recommend.
If you value your money, go somewhere else. Noah Salvini has the process of taking your money down. First they start by giving you the lowest quote. Then they tell it to put a deposit down of $250, that they'll get a truck to transport your vehicle in approximately a week. A week passes and the story is that they can't locate a transport for the quoted price and that they may have to increase the estimate by a few hundred. Then another week passes and they are still looking for a truck. Then three weeks later and they are still looking but guaranteed that the estimate is for sure a few hundred more but still no truck. I then cancel after waiting approximately three weeks and want to get my deposit refunded. Noah indicates a refund will be processed. Days go by and no refund. Half a dozen calls, emails, and weeks later and the refund never happens. Keep your money folks, go elsewhere.
Called and Joshua answered-no menus to navigate thru-you always deal with Joshua because he owns this transport business. His mission is to not only get your car transported but to do a great job so he can retain your business. I've had major issues with other transport companies, no drivers, drivers assigned past my required pick up date, jacking up the prices near your pick up date so that you have no other options. Not with Beam Me Up, he promised and he delivered-always available to talk to. I highly recommend Joshua and his company-you will not be disappointed.
My name is Leo and I am a recent UCF PhD graduate in Orlando getting a job in another state. This is my first time transporting my car from one state to another. From many internet review, I've seen a lot of horrible stories and I have been very anxious. When I saw Beam Me Up has 5 star review, I called Josh to get a quote. Josh is very patient and very realistic, he answered all my concerns and questions without showing any bad attitude. He did tell me that he won't say something that try to make me happy but unable to keep the promise. There was an agent from another company called me clown during the phone call and yelled "go somewhere else, ask someone else to pick your car" and hang up, just because he thought I asked too many questions about pick up date, method of payment and previous review.
The price quote I got is very fair, almost the cheapest among all the quotes I was getting. The reason I chose Josh is because his good customer relationship management and honesty that win my trust. He did have a single one star review from BBB I guess, I asked him the story and it is totally unfair to blame Josh and Beam Me Up. That's why I decide to write a review for him since normally I am very lazy to do so.
My flight was on Tuesday afternoon, Josh managed to have the driver came over on Tuesday Morning and delivered on Wednesday afternoon. Isn't that awesome!? I don't even have to worry about not having car for couple of days before flying and I can have my car in the next day after flying to another city. The driver was polite and nice and never try to raise the price. If this doesn't worth a 5 star I really don't know what does. Please consider hiring Beam Me Up I sincerely recommend them.
Josh comes off as honest and helpful in the beginning when you are getting your booking done. I had my car transported from Orlando to Boston and it got delivered right on time. At the point of delivery, I saw that my car had scratches on the right front and the bumper had gone down. I told the driver that delivered the car about it and he said he was just the local driver and can't do anything about it.
I talked to Josh who revered me to the insurance company. It was a wild goose chase after that. No one will take responsibility even if you have insurance coverage. Josh said it's not his problem (even though he is the broker for the whole arrangement). Beware on working with Josh and the independent drivers they hire. If the car gets damaged, no one takes responsibility even if you do have insurance. I have photographical evidence of car condition when it was picked up and dropped off, still no use!
The independent car service used was Oliveira Transport. Rude and horrible to work with, not sure Josh even works this company to transport vechiles.
Get there faster than I expected, great price great service! Joshua is a nice guy and gets my car there safely, the only star taken off is because when the trucking company picked my car up they were late for 5 hours.
I was quoted $500 to transport a car (about 600 miles) a week later Joshua call me to say he found someone who will do the job for $600 I asked what happen to the $500 quote. I was told "that's the best he could find so far". I said "I can wait a few more day". Well a week later Joshua call me back and said the best he could do is $550, "I said just do it". (It was two weeks)
When the truck arrived (Friday) I asked the driver how long it would take she said they would try to get the car there Sunday.
On Monday afternoon I had to call Joshua and ask "where is the car" He said "I'll call you back" when he did call back he started to make excuses about why the driver could be late like tires, oil, traffic etc. I understand there could be delays but 48 hours, and no call from the driver or Joshua to saying there would be delay. When I asked about a partial refund for a late delivery Joshua said "I would have to take that up with the driver", who was 600 miles away.(good luck with that)
As of this 6:30am this morning, (the driver said he would deliver the car by 6 am) so the miss the dead line again.
They driver did show up at 7:45 this morning. After unloading the car they said the only payment they would take was cash or PayPal (PayPal Really) No Checks, No Credit Card.
When I email Joshua he said the issue was with the trucking company not his company.
Well I hired his company to find a company to transport a car, if this is the companies he uses then yes I have an issue with Beam Me Up Auto Transport
My experience with Beam Me Up Auto transport was a nightmare that Joshua Konsker, the owner and operator, tried to make seem like a fantastic experience because he is polite and available. Unfortunately being polite and available doesn't make up for multiple delays, unreasonable requests and threats from the trucking company he chose to use, and finally a broken promise from Josh himself to compensate me for the admittedly terrible experience I had.
Here is a synopsis of my experience with Josh and Beam Me Up. After Josh gave me a "guaranteed" quote and paying Josh a deposit for shipping my car from New Jersey to Arizona he found a trucking company to take my car. When he found them, he told me that even though he had given me a "quote", that the trucking companies were all more expensive than he thought they should be and so my total cost would be $100 more than he had quoted. I reluctantly agreed because he promised that he would continue to try and negotiate with them in order to try and bring the cost back to the original quote.
On the day my car was supposed to be picked up I waited at home all day for the truck to arrive. They never showed up. Josh kept telling me he was going to call them. Finally the trucking company called me and explained that the truck was in the shop and that they didn't know where the driver was, so they wouldn't be able to pick up my car that day. They promised that it would be picked up the next day.
The next day, the same thing happened! Josh scrambled to find a different company to take my car that day since I was leaving for Arizona the next day and it couldn't be delayed any further. The new company was supposed to arrive no later than 8pm. They finally arrived at 10:30pm. Despite telling me that my street was too narrow for the truck to pull into, the truck driver still pulled in and was then unable to turn around. In the process of trying to maneuver, he hit one of my neighbors' cars. For the next 2.5 hrs, the truck driver negotiated with my neighbor about how much money they would pay them in order to avoid calling the police and making an insurance claim. At this point the truck driver and his boss told me that they'd like me to pay them my fee upfront so they could give this money to the neighbor. I refused to do that. Somehow, with a lot of difficulty, we were finally able to get the truck out of my street and I loaded my car on the truck at 1:30am.
My car was supposed to arrive 5 days after it was picked up. I received a call from the trucking company on that day and was told that it would arrive around 8pm. This did not happen. At 11pm, the driver called and said that he was 30 minutes away. That was the last time I heard from him that night. Multiple calls and text messages to Josh went unanswered. I finally got a hold of the truck driver who said he would only come the next morning because he had fallen asleep (the day I was supposed to start my new job).
Throughout this whole fiasco, Josh kept telling me that he would negotiate with them and that I'd get a discount based on all the inconvenience that I'd been put through.
When the car arrived, I had to go to a nearby Walmart parking lot in order for the car to be unloaded. When I arrived there the driver unloaded the car and Josh asked that I call him when the driver arrived so he could speak to them to negotiate the discount. Josh's attempts to negotiate did nothing except make the driver and his boss angry and they actually attempted to load my car back onto the truck! I literally ran and sat in the car so they wouldn't. I had to threaten to call the police in order to stop them.
They wouldn't give me the keys to my car and I wouldn't pay them the full amount for obvious reasons. Finally Josh told me that I should pay them the full amount and that he would return some money to me over the next 2 months. He even went as far as to "promise" me this.
One month later, I contacted Josh to get an update on my partial refund. I received the following text message:
"Hi Varun,
I was unable to get the transport company to discount the job at all. I tried my hardest for you and they wouldn't budge they apologized about all the confusion and late night pickup. I did my job completely for you everything I was contracted to do I did and more. I apologize for the trucking company's late night pickup and any other inconvenience they gave you though like I said they wouldn't give a break on the transport so unfortunately there will be no discount."
Things may not always work out the way they are supposed to, but a good, honest businessman stands by his service and understands that the people he chooses to work with reflect on him. I chose to work with Josh and Beam me up. I didn't choose the trucking company. He did. Yet he refuses to take any responsibility in making that choice. Being polite and available isn't enough when you can't deliver the service that you promise.
