BKK Transport

I found this company through Shiply. The man I was talking to spoke of how I needed to pay a deposit on numerous occasions but wouldn't give me a date, time or any inkling of how this whole thing works.

Its the worse company in terms of bargaining up the price, and then making you feel like they do you a favor. We are an auto dealer in Southern CA and we ship cars across the country, we have never seen such a bad company with bad driver attitude like this. Stay away from them, they will hurt you anytime. Hope you find this review helpful. Their number is 773-467-7917. They spare no time and no dignity and curse you in your face if you are not following their will. We used Central Dispatch and get a lot more shippers who are more genuinely good and hard-working people who deserve your earned trust. These people are not good at all.

This has to be one of the worst auto transport companies in the U.S.. I arranged for an auto transport from Blacksburg, Virginia to Madison Wisconsin. About a week after the first available shipping date I still had not heard from the company. No emails, phone calls or text messages. At this point I decided to call and figure out what was going on and why I had not been contacted. When I called I was met with a man who told me that he was "Just planning on calling me" and he said that they had experienced some delays due to covid and some other issues. He told me that after the weekend they would get a driver to pick up my car and at this point it is Friday. I understand things happen and was ok with that, just a little confused as to why they hadn't called to tell me that earlier instead of making me wait and eventually have to call myself. Well, 4 days pass and I get a call on a Tuesday morning that a driver would pick up the car in an hour. This gave me no warning in advance, especially considering they had already guaranteed a 4-24 hour minimum warning period for when I had to be ready for the pickup. Everything is still fine at this point, I had waited 10 days but at least the car was being picked up. So I wait for three hours with no calls or any sign of the driver. I then call the same man I had spoken too before and he told me he had no idea what was going on multiple times even though he was managing my transport? He then tells me I need to call a dispatcher and the truck driver to get the information (I ended up calling 6 difference numbers, and after a conversation with the dispatcher who ignored all of my following calls I finally get the number for the truck driver who tells me they changed his route and that the pickup wouldn't happen for at least another 6 hours. Well 6 hours pass and still nothing from anyone. So I call the truck driver again who tells me that his truck broke down and that someone was supposed to call and tell me this happened (I never received a call) and then the truck driver says hell call me back with new information. Another day passes and I get a call from management asking how the pickup went. They somehow didn't even know the truck that was picking up my car had broken down. So at this point i've been waiting for 11 days with no auto pickup and management cant give me a day for the next available pickup. Finally I just ask for a refund and this guy tries to tell me they are the best transport company in the country and starts making up more excuses, despite the fact that in 11 days I hadn't even received a single call from them and I had to go hunt down answers.

Also the man that was on the phone was fairly rude during the entire ordeal, so i would say don't go with this company. Some people might get their vehicles delivered, but overall it seems like a hit or miss process where management has no idea what is going on or who is driving under them. Order from BKK transport at your own risk.

I placed order to move my car from CA to NY on August 7 on BKK's website, and submitted my CC for $150 deposit. No one from BKK contacted me to follow up. A few days later I noticed that the charge on my CC went from pending to simply disappeared. BKK never contacted me. On August 14, I posted a negative review on transport reviews.com around 1:15pm and I began to receive phone calls, emails, and text messages of a man harassing me to remove the negative review. He accused me of posting fake review and told me that I must remove it. I informed him to stop contacting me and stop harassing me. I blocked his phone numbers so I stopped getting his phone calls and text messages.

This person from BKK said that the auto response email must be in my junk email folder. I'm not doubting that. Any good business would follow up with a customer who obviously needs the service because a customer gave his CC number for a deposit. BKK proceeded to say that I don't know what I'm doing and it's my fault, not theirs. I don't doubt that I don't know what I'm doing as I do not regularly ship cars, and that's why I employ a car shipping company like BKK, because I need assistance.

I do not find his bullying tactics in his attempt to force me to remove a negative review to be acceptable, and I certainly question his approach to fit the legal definition of harassment.

5 emails at 1:29pm, 1:36pm, 1:42pm, 1:44pm, 1:45pm, 2:07pm, and again at 3;11pm
4 phone calls at 1:26pm, 1:27pm, 1:37pm, 1:38pm
5 text messages at 1:29pm, 1:32pm, 1:33pm, 1:36pm, 1:38pm

I have since found another company that is professional to ship my vehicle.

Look at all of the non-recommended reviews, mostly great. Ian was a very good communicator. My delivery was actually early and the price was good. Can't ask for more than that.

The service is awesome.He transported my car with in 2 days with out any delay.I refereed him to go with his transport service with best price and good service.