CAA Transport

I relocated from California to Massachusetts for work, CAA transported my car.

I had a set appointment date to pick up my car, they no-showed. The driver called be the next day, barely speaking english and we set up a new appointment time.

I showed up only to find my custom order Dodge Challenger WRECKED. That made me sick to my stomach. I asked the driver what happened, he didn't seem to have an answer, only told me to "call the number" .

They said it was a "hit and run". Wasn't the vehicle supposed to be on the transport truck? I've been dealing with their insurance company and adjusters for a month, which they seem to be hiding behind.

No police report was filed at the time of the "hit-and-run" either, so this seems highly suspicious. I'll be following to get to the bottom of this.

TLDR; AVOID CAA.

One extremely happy and satisfied customer here! The broker I used, Plymouth Auto Transportation, contracted with CAA Transport to ship my son's car from CT to CA. They told me it would be 10 days, it took 7. Can't complain about that! Car was delivered in exact condition it was picked up. I don't know the driver's name, unfortunately, but he was very professional from start to finish. I'm sorry that other customers didn't feel like they received anything but satisfactory service. From my experience, it was exactly what I wanted. Thanks again, CAA!

DO NOT TRUST THIS COMPANY!
This company lies to their customers and has shady business practices. I've been trying to file a claim for almost 2 months and was totally ghosted! I finally got someone on the phone and they pretty much laughed at me and told me that I don't have any evidence that they did anything and it's been too long. They had me talk to almost 4 different people that are all on the same extension! They wouldn't give me last names, or even let me talk to a manager! They damaged my car (Probably $600-$700 worth of damage) and they WILL NOT take responsibility for it. PAY MORE AND TAKE YOUR CAR SOMEWHERE ELSE. These people are crooks!

Wanna get a bunch of lies and bs. Let this company transport your vehicle. They will not call or tell the truth when or why they are late. Wasted more then it cost to ship the car because of delays.

This was my first time shipping my car, so I learned a lot through the process. The majority of places that give you quotes are brokers, who put a bid out to the truck drivers. So, I did not work directly with CAA until they were booked by the broker I went through. I had a great experience with CAA transport. Javier, the truck driver, was very responsive. I live in the middle of the city, so had to find a bigger parking lot to meet him in so we could load my car onto the truck. He was able to find my location on his phone and drove directly there. The same driver dropped off my vehicle in San Diego, CA, and there was not a scratch on it from the delivery process.
For anyone shipping their car from the D.C. or Arlington area - I recommend picking up in the Hayes Street parking lot near the Pentagon - there is a lot of space there and not a ton of people parking.

I'm in the process of filing a law suit against CAA Transport. They crushed my brand new car in transport and failed to tell me until they delivered it 2 weeks late. During the transport when I asked for the car's whereabouts they lied about its location and they kept pushing out the delivery date. This has been one of the most frustrating and unprofessional
Experiences and it may result in me losing close to $40k if they do not replace my car. This business operation is highly negligent and I will do my best to put them
Out of business so that this does not happen to someone else.

THE WORST, EVER!
Drivers were OK, but the management and customer service people are the worst. The delivery of my car was delayed for a whole week and they only offered to reimburse me for 3 days, $25 per day. THIS IS RIDICULOUS. How can you compensate my loss with this little money, considering that I was in the suburban area and had to use UBER every day to go to work and do grocery shopping?! When I talked to Peter (probably a manager) and tried to negotiate a proper compensation for my loss, he was really stubborn and even said "I don't need to talk to you" in the end. They've got a horrible attitude indeed.
I will never ever choose this company again, nor any broker company that does business with this company. And I will advise all the people I know and all the Yelpers who see my post here, DO NOT CHOOSE THIS COMPANY!!!

Highly unprofessional and borderline criminal activity.
I would urge anyone to heed the advice of previous reviews. This company has been unresponsive after informing my car had been damaged. The owner Chris Ko has not been helpful at with responses regarding when I would be receiving my car and to what extend of the damages have occurred! This is a highly distrustful business. Please do not make the same mistake I did by choosing this auto transport.

Complaint
Car was delivered with substantial damage.
Due to the negligence of CAA transport services.

Transporting my 2014 Nissan Altima from Los Angeles CA to Knoxville Tennessee.

On May 04 2016 I received a call from CAA transport and Logistics.
Informing my car will be arriving late 05/06/16 or early 05/07/16 in addition to stating that my car had been damaged due to another car backing into it.

I have yet to receive any information regarding the status of my car and do not have the confidence in CAA transport and logistics to resolve this issue. Therefore I reaching out to BBB.

The main person I have been in contact Chris Ko from CAA Auto Transport the Pricing shipping in total: $1050.00 with $250.00 going to the dispatcher (Freedom Auto Transport LLC) and $800.00 cash on delivery.

Due to the negligence of CAA transport and logistics.
My car is delivered to me with Significant signs of damage.

As CAA has stated the car suffered significant damage to the back side of car I will need specialist to make sure there is no structural damage to the vehicle and it is deemed safe to drive.

We shipped a car from CA to MA in August. The driver made us meet him 20 minutes away because he wouldn't deliver the car to a residential area. We were out of town and it was a burden on my parents to go meet him.

In October we had to ship our second car out and went with CAA again because they are the cheapest company to use. We didn't have plates on the car and told them in advance. Jennifer told us that they could deliver the car within 5 miles. When the driver called, he wanted to meet us at the same shopping plaza. We told him we weren't comfortable driving the car that far, in addition, my husband works an hour away and my parents are out of town. I had no one to drive me there and I have a 7 month old baby. After a little hassle, Jennifer offered to have the driver leave his truck down the road, drive our car to our house, and then pay for a taxi for him to get back to his truck.

By the time the driver arrived my husband was home from work and was able to meet him and drive him back to his truck. It was a bit of a commotion because the driver did not speak English well. It would be better to go with someone that can deliver the car directly to your home. However, I'm impressed with lengths that CAA was willing to go to make this work for us.