Car Shipping Hawaii

This review is for Edgar at car shipping Hawaii!! He's amazing!!



I had absolutely no idea how to ship my car from Hawaii to California and he was so much help! Since I was still financing my car, there was trouble with the bank (not Edgar's fault at all) which prolonged the process and shipping date for me. I've been in contact with Edgar for about a month now, bothering him and calling him with all my questions, but he was an ABSOLUTE SWEETHEART even if I was being incredibly annoying. He was so patient and kind! 10/10 service! I wish I could tip him!! He even remembered me lol. If my friends ever need to ship their car, I will give them Edgar's number!! Amazing man!!

This review is for Edgar at car shipping Hawaii!! He's amazing!!



I had absolutely no idea how to ship my car from Hawaii to California and he was so much help! Since I was still financing my car, there was trouble with the bank (not Edgar's fault at all) which prolonged the process and shipping date for me. I've been in contact with Edgar for about a month now, bothering him and calling him with all my questions, but he was an ABSOLUTE SWEETHEART even if I was being incredibly annoying. He was so patient and kind! 10/10 service! I wish I could tip him!! He even remembered me lol. If my friends ever need to ship their car, I will give them Edgar's number!! Amazing man!!

Everything was perfect. Communication, pricing, scheduling, everything you would expect in a first class company. Timing was exactly as they predicted. I have used them for Hawaii transport as well as across country. Both transactions were textbook. Highly recommend for Hawaii or cross country transport.

Everything was perfect. Communication, pricing, scheduling, everything you would expect in a first class company. Timing was exactly as they predicted. I have used them for Hawaii transport as well as across country. Both transactions were textbook. Highly recommend for Hawaii or cross country transport.

My car got shipped but was damaged in between my drop off and it being delivered to Matson. I have sent them proof and have been trying to reach them for days without a response. Will have to get insurance involved to likely go after them. Probably $2-4k of damage. Would strongly suggest using another shipping service.

My car got shipped but was damaged in between my drop off and it being delivered to Matson. I have sent them proof and have been trying to reach them for days without a response. Will have to get insurance involved to likely go after them. Probably $2-4k of damage. Would strongly suggest using another shipping service.

I highly recommend car shipping Hawaii especially Edgar JIMINEZ who helped me shipped my Truck and he was nice and easy to talk to since it was my first time to ever ship a vehicle over to the mainland .Thank you for the quality service ..

I got a call from Edgar, unprofessional. He calls doesn't introduce his self and say what company he works for. The first any agent would do is introduce their self and say what company they work for.

Secondly, my biggest concern and stress was not being able to pick up on time. I asked for grace period, which I was told they can't because they don't have a port in Austin. I go on the website and noticed they offered residence deliever! I called Edgar back to confirm about the residence deliever. Then he said yes we do. Why didn't he say that in the beginning?

I was hesitant to book in case my plans of moving got changed, so I asked what is the cancellation policy. Edgar told me he will discuss with me when that time happens.

Lastly, I signed the contract but 6 days later my plans with moving changing and after reading the reviews I didn't feel safe booking with this company; so I called to cancel which I was told they Do Not refund because I signed the contract and Dispatcher is already assigned! That is a COMPLETE LIE AND SCAM move!!! I read the contract and it says if you cancel 2 weeks before departure date and the contract is signed, there is a fee of $150. I called 5 weeks in advance before scheduled shipping. This left me no choice but dispute the charge on my card! 2 weeks later Edgar calls me to confirm if the charge back notice is real. I told him yes and I called him to cancel my booking. He asked when? It's a good thing I don't delete my call history, I was able to pull up the actual date and time. He then told me he doesn't see that on call log on his phone and the manager will call me later on the day or the next day. Never received a call!

DO NOT BOOK WITH THIS SCAM ARTIST!
TAKE ADVISE FROM THE REVIEWS!!

I got my disputed resolved! If this company refuse a refund, dispute with your credit card!

This company is a third party trans-shipper of vehicles from Oahu. They contract with various companies to move your vehicle once it reaches the mainland. That charge for contracting a third party delivery service was about $600. Another $1200 was due to the actual delivery servicer upon delivery at my door in Florida. My vehicle was in Long Beach for about 8 days before the third party contractor picked it up. I was informed the contractor's vehicle broke down. When they finally got on the road, i was informed the delivery driver would contact us within 24 hours of the scheduled and agreed upon delivery date and timeframe. He did not. We had to get the phone number for the driver to establish communication. He schedule the timeframe for delivery and then was a no show without responding to text adn phone calls. I finally got him on the phone to coordinate delivery, we coordinated a time and date for delivery. He was a no show again. When I called him again, he stated he was 2 hours away and was just waking up at 9am. He sounded drunk. He was supposed to have delivered the evening before at 6pm. He again agreed to a time for delivery and again was a no show. He sent a text message that my car was in Orland and he was going home to Georgia. Calls to the delivery company went unanswered over the weekend and Hawaii Car Transport over the weekend. My vehicle was approximately 10 days late. The driver had to come from Georgia to Orlando, pick up my vehicle in Orlando and then deliver it to my house, about an hour from Orlando. When the driver delivered the vehicle to my house, he was disheveled and smelled horribly. Just prior to delivery he attempted to contact us to deliver the vehicle to a grocery store parking lot about a mile away claiming he could not get his truck into our neighborhood. HCT was contacted several times during this process regarding their choice of vendor and promised to "do something" about it. They never followed up with me and did not respond to requests for information as to what they did to correct the issue. They did absolutely nothing to rectify, remedy or credit for the horrible service. DO NOT USE THEM

Top-notch team! Took just a few minutes to get setup to ship my large SUV from Tacoma to Oahu. Then Edgar and Camilo went out of their way to call me after-the-fact with new discounts. Talk about a "wow" experience!

Horrible service called and booked for our cars to ship from Hilo to LAX. Got a boat booked and it was the only "one" that would get our cars there in time for our arrival. I called them 2 weeks prior to follow up and ensure that we where set for June 20th drop off and they wouldn't make it to port until July 29th. Nope that wasn't the case the entire booking was changed. Our cars had to go on June 20th to make it by august 5th pick up. If we didn't drop them off that day the cars wouldn't be there until the 19th or later of august. Our cars where in the LAX port starting the 9th of July and had we not had a friend and family to pick up and hold our cars we would had been looking at 600 dollars plus in storage fees for them to sit there. When I was talking to the people there was absolutely nothing they would do to help us or help reimburse our added expense. We had the biggest headache trying to get there cars out of port and to my family's house. Not only that I kept emailing " Jordan" the one who booked to ask follow up questions never responded always had to call to get ahold of someone never her. I'm not ever planning on returning cars to Hawaii but if for some reason I did I would never use this service again.

Worked with Edgar Jimenez. Clear and concise communication!!! Just speaking with him about Auto transport put your mind at ease!! I really relied on his status updates, whether it be VIA email/text/or call. Got my vehicle from Louisiana to California to Hawaii with short notice. He happened to a have a carrier in the area where my vehicle was at and sure enough, we got my truck to California in about 3 1/2 days! For my next vehicle coming in from the mainland I will definitely reach out to Car Shipping Hawaii 100%. In this competitive line of business pricing was Great. About the average asking prices from other brokers, but cheaper. They also offer Veteran discount! Thanks Again Edgar!!!! Really appreciate doing business with you!
I recommend Car Shipping Hawaii! Ask for Edgar.

This company is located in FLORIDA not HAWAII.

They are either incompetent or scammers. After taking my deposit via electronic check they ghosted me. Multiple times they did not return emails or voicemails for over a week. (Note to self: do not use an e-check to pay for anything ! There is no way to stop payment or raise an issue. Use a credit card!)

I started to worry that they were scammers and discovered all these 1-star reviews on both yelp and google. Rather than waste more money or risk having my car stolen, I asked for my deposit back (I had not signed any contracts). They refused. I wrote off the deposit as a learning experience and took my car and my business to Pasha Hawaii.

Don't make the same mistake I did! Avoid this company!

If I could give them no stars, I would!

We shipped our vehicles from the mainland to Hawai'i. ALEX told my husband to measure our vehicles and give them the dimensions. My husband works construction and knows how to measure things, CARS DON'T GROW! but according to TAYRA, my husband's truck dimensions were bigger(by almost a foot, according to her) than what my husband had told them. Because of this, TAYRA decided to put our vehicle into storage(without our permission) and then TAYRA threatened to hold our vehicles if we didn't give them an additional $500 for the storage. A service we never asked for and a mistake ON THEIR END that we shouldn't have to pay for!

We had paid them through credit card for our initial shipping costs but for that $500, they wanted us to pay them check by phone to ensure that we wouldn't request a chargeback from our bank.

TAYRA was extremely rude to my husband who kept telling them that he knows he measured it correctly(you can even look up the dimensions of vehicles on Google) and that WE shouldn't have to pay for THEIR mistake. But TAYRA was arguing back with my husband(super professional) and then told him either pay them or TOO BAD they won't ship the truck and also charge us extra for keeping the truck there.

TAYRA assured me that we could get our money back from Matson but we HAD to pay them the $500 first before they ship our cars to us. They also told us that if the truck IS bigger than the dimensions, that we'd owe them an additional $3,000 once it gets delivered.

Thankfully, the dimensions my husband gave them was correct all along, and we didn't have to pay an additional $3,000. But guess what? Matson is refusing to reimburse us the $500, saying that it's not their business, and so is TAYRA!! What a great way to treat your customers! CROOKS!!

Don't ship with this company, unless you enjoy being talked to like a child and being bullied into fixing a mistake you never caused!! I wouldn't be surprised if I get a sassy response and blame from Tayra once I post this! GIVE US OUR MONEY BACK FOR THE MISTAKE YOU MADE!

rip off artist. they did not even send a receipt. just took my money and disappeared. do not use this company.