Chips Transport

I highly recommned Chips. My first experience. Drivers Mike and Kaitlyn were great. They sent text updates as to when they arrive to pick up then kept me posted as to where they were and exact time of arrival. It was a amazing, fast transport. My 2 vehicles were undamaged and Mike and Kaitlyn had me check the condition of the cars, which were the same as when they picked them up. Kudos to Bob MacLeod for an excellent sales and coordiantion process. I highly recommend Chips.
Kevin McGrath

At 1st Kevin was attentive & nice answered my 3 calls each time before I booked. Then things drastically changed. Kevin, rude without explanation & HUNG UP ON ME. Terrible attitude to me as well as my contact person at the pick-up. MANY BROKERS ARE SUCH SCAMMERS just like I was warned about, all Kevin cared about was the deposit which I later learned from an honest brokerage company. Kevin earns part of that money as his pay so once they get the deposit, he was a total RUDE DUDE! I tried to explain to him in a call he just stated he was not the driver & had no control & hung up on me. I tired calling again & again he refused my calls. I have tried repeatedly to resolve my issues and Chips has made NO effort to resolve them. NEVER ANSWERED ME AGAIN. Watch out for this guy. Kevin, he quotes one price, then at contract raises it and then when the carrier gets there, they change it again saying the vehicle is not running. STAY FAR AWAY.
Be sure not to sign a contract, UNTIL YOU HAVE THE TRUCK DRIVERS COMPANY NAME & PHONE NUMER to ask the final price & ALWAYS USE THE BBB, you have to watch out for the companies that are ACREDITED WITH THE BBB since they pay for GOOD RATINGS. Funny CHIPS does not have a single review GOOD, BAD OR INDIFFERENT. Lastly do not hire for the lowest price this is the mistake I made. That's a BIG NO NO, since they will change it on you just like RUDE DUDE KEVIN DID TO US! Furthermore, they have more BAD REVIEWS THAN GOOD here on YELP. Wish I had known this prior to losing my deposit money. EVEN A Roger B. CUSTOMER THAT USED Chips for more than a decade, IS UNHAPPY. see the reviews. (Roger B)
I called another company & got my car picked up seamlessly!

I've used Chips for more than a decade, and been happy. This year, my treatment has been abysmal. After my car did not arrive on schedule in Boston four days after Florida pickup, I called. The dispatcher said, oh your car is stuck in Raleigh. The transmission failed in our carrier two days ago and we're seeking an alternative! No call to me, no information about whether my expensive car was secure, etc. Now 5 days later and 5 days late, still no call with an update from Chip's.

I booked to ship my car from a dealership to my home in another state via a dealership.

When I rang to confirm the details of pick up and delivery I was treated to Rick Hyman's unique customer service technique.

I was treated like a fool to even ask for this information, I was given nothing instead told to go away.

Based on this call, I decided I would not be giving them my business.

With service like this, they are not worthy of mine or your trust.

The measure of a company is NOT how they handle things when everything goes fine, but how they handle things when there are problems.

My 2020 BMW X6 M50i, a $90+K car, was shipped from Massachusetts to California in early September. It was expected to arrive in 14 days, but ended up showing up in only 7, in Los Angeles. We agree to drive from San Diego to pick it up and save a couple of days so we could take it on our upcoming road trip vacation.

To make a long story short, the vehicle had been damaged in transport and needed to be repaired at the closest BMW dealer, to the tune of about $1,500. Not only did Steve Ward, the transport manager at Chip's arrange to have it paid directly, he also took care of our $750 car rental for our vacation. This is a man and company that believe in doing the right thing. This is a rarity in this day and age. Nobody should hesitate doing business with a company like this.

Had lousy service Massachusetts to Florida in 2017. They were suppose to drop themed off @ location residence and found out from brother in law that has Diabetes mellitus. Was mad that he had issues ad had to hospital that my car was dropped off at hydrant then broke down. That was uncalled for could been fined up to $6,3050

Headline: Our car was picked up on time, delivered before expected. However, it was infested with ants and there was some payment communication issues.

Details: We got a quote from Chip's about two months before our move. It was competitive and we'd heard about the company from a moving company representative were getting a different quote from who said he'd used them five times and they'd be great each time. The process of booking the move was easy and straight forward.

As promised, we got a call beforehand to arrange the pick up time. He showed up on time and was lovely. He inspected the car and loaded it onto the carrier. He confirmed that we could call the company to check on the status if we'd like but that we'd also get a call the day before it's delivery confirming the time.

To our delight, the car was delivered much earlier than expected. From Arlington, VA on a Monday to Austin, TX on a Friday. We had two problems as the car was delivered:

1. When the car arrived, it was delivered by a different company. We'd paid our deposit but he of course requested the remaining balance. I said I'd grab a card, to which he replied that they only take cash or check. I certainly didn't have $750 in cash in my wallet. We were moving across the county but THANKFULLY I'd stuck our checks in a folder that I had with me. If we hadn't had them, I'm not sure what we'd have done. This would have been fine if I'd have known and been able to prepare for it. We paid the deposit with a credit card so I assumed we could pay the balance in the same manner.

2. The car has ants. My husband signed for the car (it's his primary car) and once we put it in the driveway, I opened the door to the backseat and there were dozens of ants crawling around on the floor and up/down the door frame. Upon closer inspection, they were all over the car. We've had to have it professionally deep cleaned once already -- we took it immediately that hour despite the fact that our movers had just arrived and we were trying to direct the unloading -- and we've continued to see some stragglers. I worry it'll be months before they're truly gone. Frustrating in particular when driving around our two small children, one of which has already FREAKED out because she has ants crawling on her in her car seat. :(

We were happy with the initial process and the timeline for delivery but ants on the back end has really spoiled our experience.

I had some issues with the delivery of my vehicle, so Chips stepped up and gave me a partial refund for my troubles. All in all, my vehicle was in good shape when it arrived.

Summary:
Crappy communication, poor customer service, rude, disorganized and inconsiderate drivers/delivers. I would give zero stars if possible.

The details: Just the facts:
Car pick up in San Diego going to Boston.
I paid a few thousand dollars (paid in full) in advanced.
I talked to the people at Chips (Paula, very nice person) several days prior to my car pickup in San Diego and was told they would pick up on the morning of 11/13/17 between 0800-1100 and I was told I would be called the day prior. No call the day prior. I was home waiting for pickup and I called and was told the person did call the day before. Nope, checked my voice mail, checked all calls and nothing. I was reassured by Paula that they would call in a few minutes. NO call. I called Paula back and she was surprised they did not call. Finally someone called and told me they were NOT picking up that morning but would pick up between 5 and 8 PM! Would have been nice to know!
When they dropped off my cars in Boston the driver called and said he was here. I tried to talk to him but he seemed in a hurry and hung up on me. I tried to call him back (important to know where he was planning to leave my cars and important to communicate the location of my apartment drive way, as the there was more than one drive way. Instead of discussing with me the driver decided he would put the cars illegally on a very busy street (Huntington Ave) in a bus stop! I walked outside my building and called and the guy actually answered and talked to me but WOW, he was amazingly rude; indeed he could have won an award for his rudeness, gosh I wish I had it recorded, it could have gone viral. Essentially he said: " I did not answer the phone because I was getting the cars off the truck, they are over here on the street already off the truck, you need to come over here and get your cars" Well, I had to call my wife to hurry and help me move the cars out of the illegal spots. I was lucky a bus did not come by. Stressful. The guy could not have been less concerned about: 1. leaving my cars in a bad place. 2. me as a human being. Golden rule guys: I don't expect to be treated like royalty but why be super rude? Why not try to communicate? I literally spent thousands to transport cars all across the county, why not spend 5 min talking to me about the best place to drop them off? 5 min of communication (2.5 min the day before pickup and 2.5 min the day of drop off) would have helped. Also, why be so rancid? Would you treat your family like this? Happy Thanksgiving by the way, I am thankful I am done with you, but sad I cannot recommend your service. I called Paula and told her about how bad my experience was and I told her this review was brewing. Sorry Paula, you guys have some work to do.

I was referred to Chips transport by Dependable Auto Shippers (DAS) through a local dealer, Baystate Ford. I found out after 10+ days that DAS was not at all dependable, however I found the communication and business practices of Chip's transport to be nothing short of theft.

DAS apparently owes (ed?) Chips money and according to Chips sent at least 2 transports to Chips to pick up my car that were refused access to my car. I repeatedly called Chips to get status updates on whether my car had been picked up and was simply told "no". After coming to the conclusion that DAS would not be able to ship my car I flew from Kansas to MA to pick up my car at Chips.

Chips told me about their refusal to release my car to the DAS shippers AND then told me I had to pay storage fees for the period of time the car was on their lot and held hostage. I signed a release and paid hostage clearance fee of $314 to get my car, because at that time I just wanted my car and wasn't going to waste more time and money to fight the rip-off charges.

Later, I found out the tire inflator in the trunk was missing and was told by the selling dealer that it was in the trunk when they dropped off the car. Chips claims they wouldn't have removed the inflator and suggested the dealer must not have included it. The dealer has been good to work with and Chips has been a complete scam so I don't believe that Chips didn't remove the inflator.

I have tried repeatedly to resolve my issues and Chips has made NO effort to resolve them.

If you want a predictable and pleasant experience avoid Chips!