Compass Transport

I have worked with Mark Howard and now Compass Transport for over 20 years and Mark always has our backs when it comes to choosing the best solutions, and kicking it into gear to solve issues. We rely on Mark and refer him to our own client and friends.

I have worked with Mark Howard and now Compass Transport for over 20 years and Mark always has our backs when it comes to choosing the best solutions, and kicking it into gear to solve issues. We rely on Mark and refer him to our own client and friends.

I booked this company to ship my car from LA to Atlanta, and corresponded the specifics of my shipment with Mark. He was so unprofessional and rude that I no longer felt comfortable shipping my car with this company, so I cancelled my order and decided to go with another company. Mark's prices are profoundly higher than every other company, yet his professionalism is astoundingly lower. Do yourself a favor and check with other companies - I promise you'll get a better deal and better service.

I had to transport my vehicle from Houston to San Jose. The my offered me a competitive rate and delivered my car promptly. Unfortunately, car pick up and delivery is always complicated but that isn't the company's fault. It was really hectic to figure out what time the driver would arrive to pick up my car and we struggled a little to get it picked up at a good location. Thankfully the driver did drop off my sister in law after she dropped off my car. That was really kind of them! I appreciated that greatly. No issues with the delivery though, and everything else was good! Thanks a lot!

This was the easiest process to ship my car. I was nervous to give someone my vehicle to ship from Houston to LA. Mark was also quick to respond to emails and answered the phone whenever I called.

When they dispatched the driver he was there that same morning. He told me his yard is by LAX and I could pick it up when I land. It made it really easy to grab my car and boom I was driving on the west coast.

I would highly recommend Compass and pricing is fair from the 4 companies I spoke with. Give Mark a call if you need to ship your ride!

Had to update because first for me. Within 2 hrs of me posting my review the local manager called me From Texas and apologized for the communication breakdown. Definitely said he was not looking for upgraded review. Much appreciated and definitely worth noting. Please check the original review below.

I travel literally for my job every 3 months. I have shipped my car over a dozen times. Maybe once duplicating a transport service. I chose this location because they were local to my outgoing destination ( Houston).

Prices were on the lower end side and booked a few weeks prior to shipping my car back to Ohio. I usually pay for higher end companies like Montway etc.

I emailed the local manager and told him my concerns and my issues with communication during shipping process. Very friendly but this was the worst communication of any shipping company i have used.

Would tell me daily that someone would definitely let.me.know yay or ney if there was a driver. Never got a call. Had to call daily to check if possibly pick up. No but I will definitely have someone call you to let.you know. Crickets.

I'm here on a work contract so I'm on a bit of a time crunch and to have to take time out my work day every day during pick up.period. Yep I emailed and left voicemail to please give an update. Nothing.

The only saving grace that gives them 3 stars.is the driver they chose. I met him.in Houston. Told him I'm flying back.to Toledo and going on my birthday trip on such n such a date. He had my ride there on memorial day no less. 2 days ahead of projected drop off. He told me to reach out to him personally as he does TX to Chicago frequently and I def will. He was awesome

Buyer beware! I spent over a month researching a reputable company to broker transport for my brand new vechicle, and after much stress and after being bombarded with endless solicitation calls and texts by a dreadful "broker board" I decided to go with Mark H of Compass Auto transport LLC . He was referred by my Household mover. I explained to Mark how important that my brand new car that was being shipped from one coast to another be handled very carefully ( my sister had two of her cars ruined by a different broker, so I needed to be extra careful in who I selected to handle the shipping of my, car. I was specific that I wanted a "lift gate " and it was to be put on "enclosed carrier" and was charged a premium to have the peace of mind that my car would avoid rock chips, hail etc. Well after having to pay IN FULL 5 days in advance, I was told the day before pick up that the truck WOULD NOT have a lift gate! To make a long story short the driver showed up with a truck from the 40's that was basically a open transport truck with tie down side panels and big bubble back , which made my car exposed to the ground/ street! He had some very old vans rusted out and a very old sports car that ended up leaking motor oil all over the entire brand new car with silver paint! The driver showed up quickly but ruined my car , tried to get me to sign the "bill of lading" before he had even driven it off the truck ( Big red flag!) I paid for an enclosed truck so my car should been delivered to me clean as it was put on the truck.
I refused to sign anything until I saw my car. Bottom line it was a Sunday so I could not meet him at my car dealership, I was female alone with driver with no one around in a parking lot of a hotel
with this driver so when I pointed out to him the sticky substance all over my entire car and the grease on my leather seat, he denied there was anything wrong , I told him I wanted to note the damage on the bill of lading but he refused and would not let me have the key to my car until I signed the "bill of lading" Without noting any damage noted" !! I could not get a hold of Mark ( I had texted him earlier letting him know that the driver had sent me a text with a ETA and he wrote back saying he might not be available.. Bottom line is I had to take my car to the dealership to get all the excessive motor oil / grease off my car and also have them inspect for any other damage to the car underneath were I could not view( it was dusk almost dark when he arrived! After finally reaching Mark he got mad at me for not noting the damage while the driver was there and I also took many before and after pictures of my car I took including the odometer reading before my car was shipped and the driver also put miles on my car!!! Mark argued with me about what happened then put the driver on a three way call and they both ganged up on me! Bottom line is , Mark refused to even pay for my car to be fixed and feels no remorse for charging me such a high rate with no lift gate! I will not know immediately what the permanent damage to my paint ( silver) will be! I did not feel safe arguing with the driver to note damage ,I was afraid he would not give me my keys! Be extra careful who you choose to broker your Transport! If the driver arrives and you do not feel comfortable in trusting him to Transport your car then walk away and reschedule !!!! Also never pay total amount up front , most only charge a small fuel deposit of around $150.00 in case you cancel after the truck is already in transit to you ! I thought Mark would have my back and that definitely was not the case! Mark if you try to have this removed , I will write another review! Very disappointed !