Creative Rides Auto Transport

I was repeatedly lied to about the status of our car pickup. I called three times over the week prior to the scheduled pickup, which was Saturday June 5th. In all three calls, I attempted to obtain the driver's contact information, and their reply was always that the driver would contact me the Wednesday prior to the pickup.

Wednesday and Thursday passed with no call, both times I called Creative Rides again and they assured me that the driver would call the following day. On Friday, just 1 day before the pickup, there was no call and Creative stopped answering the phone altogether. The same thing happened today, which is the day our car should have been picked up. Not even an email or text to let us know of a delay, or apologize, nothing.

Now, the reason I know they lied, is that we're now scrambling to try to schedule a pickup with a different company in 1-2 days, and several brokers have told me that the job is up in a national board that all the car transportation brokers and carriers use, and there is no driver assigned to it.

We have to take a flight to move cross-country in 3 days, and this is causing us a great deal of stress. Read other reviews and you'll find similar experiences. This company's practices are fraudulent, they will lie to you and abandon you. Avoid at all costs.

AWFUL.
Boat scheduled for pick up. I call SEVERAL times to confirm.
Supposed to be picked up Wednesday. I have to be out of the house Thursday. Well, Thursday comes around and at 8:00 pick up-no one shows. I call Ron (organizer) and Bill (supposedly picking it up). Ron says give me a few minutes. Bill never answers call or text. I call again at 11. I am supposed to be driving across country at this point. I am also ALONE with a small SUV. Just waiting on the boat to be picked up.
Well........fast forward to today (Friday). I still have a boat in my garage. No one is answering my phone call now. I have no way of transporting it. I am supposed to be in my new state today. I am stuck with a boat and no support of getting it. NOW , being ignored.

AWFUL. AWFUL. AWFUL

Creative Rides is a broker. They will attempt to find you a driver by posting your car on a board which is used by brokers and truckers. This is normal. The mark of a good broker is to place your move for the right price, ensure that you get a truck lined up and deal with any logistics or issues that arise. Creative Rides were contracted to move two of my cars cross country a week apart. The first move went perfectly. The second was one of the most disgusting instances of selfish disregard I have ever encountered. The second car was never picked up. Ron lied to me and said that there was a driver arranged and he would pick up the car, but this was a lie. I discovered that this was a lie when another broker checked the board for me and saw it was never claimed as the price that Creative put on was way too low. When the driver didnt show, I called Creative, but after answering and then hanging up, they refused to answer the phone over a four day period when I called them from at least five different numbers. I emailed twice, no response. Each time they would block the number after hanging up without saying a word when they knew it was me. The mark of a good broker is what they will do when things go wrong. Creative Rides will completely abandon you, ignore you, and refuse to speak to you. You can see this in other reviews which I wish I had paid more attention to. Sure, there are some good reviews, but why wouldn't there be? I'm sure most of the time if they can find a driver then the job goes ahead fine. But if they don't get a driver or the driver cancels, they won't tell you, they will just take your deposit and completely ignore you, knowing full well that you will be completely screwed as a result. They caused us so much dismay and anguish when we were moving. I hope that this review stops others making the same terrible mistake we made. Avoid these selfish cowboys at all cost and heed the other bad reviews of which there are MANY.

Scammer !!! Please be careful with MIke he charge you $100 on your card when you fill up paperwork . I'm not sign anything and he took my $100 . They are scammer mike is scammer .
Be careful with this . No body coming pick up my card and charges me $100 on my bank

I wish I could give this company negative stars. I selected creative rides to ship my car from Connecticut to California as my friend had used the company the year before. The company had very good reviews online and Ron answered a few of my calls and emails. However when I started to call two days before the scheduled pick up there was no answer to my emails or calls. The day of the supposed pick up there was no answer to my calls and I scrambled and found another transport company to pick up my car. I was lucky my flight to Cali was not for another two days. It turns out that creative rides is not a transport company but a broker. When I finally got a hold of Ron on Monday, he said someone would come that day to pick it up. By that time, my car had already been picked up and I would not trust this company to take my car after they were so unreliable.