CSL Auto Transport

Working with Ray was quick and easy! He communicated with me every step of the way and made me feel at ease. My car was picked up and delivered in a timely manner and without any issues. Pricing was reasonable, too. I highly recommend this company!!!

Working with Ray was quick and easy! He communicated with me every step of the way and made me feel at ease. My car was picked up and delivered in a timely manner and without any issues. Pricing was reasonable, too. I highly recommend this company!!!

Do not have any business with this company, they lies about each word of their promises, do not spend any minutes of Your time to discuss any offer they provide... Very unprofessional people !!! Stay away from them... Double Brokerage !!!

Do not have any business with this company, they lies about each word of their promises, do not spend any minutes of Your time to discuss any offer they provide... Very unprofessional people !!! Stay away from them... Double Brokerage !!!

After extensive research and calling multiple companies for rates, I'm so happy that I went with Capitol Auto Transport.

My main concerns/ worries when choosing a company were 1) receiving a quote but having to ultimately pay much more 2) being given a delivery window but getting delayed and strung along 3) bad or no communication from the company/ driver. I read so many terrible reviews about other companies, so naturally I was stressed out.

Reddit and Yelp lead me to Capitol, and I provided my info on their website. Within an hour I received a call from Andy (the owner of the company). I immediately felt comfortable speaking with him. He was friendly, thorough and transparent with their method of providing an estimate and booking a carrier. He was very communicative and even booked a pickup for me during Thanksgiving weekend.

My vehicle was picked up in Los Angeles on a Saturday afternoon and delivered to Denver Monday evening. Payment is made upon delivery, so nothing is collected upfront. I paid exactly what I was initially quoted.

Overall it was a stress-free, easier-than-expected process. Very thankful and impressed by the professionalism and quick turnaround from this team. Shoutout Andy and Cat!

I highly recommend them for any auto transport needs, and will continue to use them in the future.

I wish Yelp would let me give 4.5 stars! First time shipping my car across the country and I found good reviews of Andy on Reddit and Yelp and decided to give it a try. He was very nice and explained the system to me and promptly found a driver and transport company for my car to go from Seattle to Michigan.

The experience was not perfect: The transport truck ended up breaking down twice and so the car was supposed to arrive in 7-10 days but ended up taking 21 days with several different delays. (Yikes!) Luckily my plans were somewhat flexible and Andy was great -- I had his phone number to text or call so that he could track down what was going on with the car, and he was very helpful at allaying my concerns. He also got the transport company to give me $400 off given the circumstances.

Car eventually arrived in perfect condition and basically spotless. These things must happen with a high enough volume of transports. I probably wouldn't use that particular transporter again but I would use Capitol as a broker again.

Capitol Auto Transport (CAT) is a broker service that attempts to give you a decent broker service up front but has no existing relationships with drivers. This makes the actual experience terrible, ie, the Eastern European block driver who speaks zero english tries to drop your car off in the middle of an 8-lane expressway in a no-parking zone and yells at you because he has more expensive cars to take care of.

While the above scenario is the fault of the hauling company the customer needs to understand the experience they are signing up for. There are transport brokers out there who have relationships with their drivers as I later learned.

CAT provides an initial experience that is better than many of the other brokers thus two stars. The owner will talk to you in depth about the pitfalls of the broker industry and how to avoid scams. The true benefit is that you don't pay until the job is complete. Once paper work is in place and you've signed on the dotted line it's radio silence and you're the victim to whatever garbage hauler they connect you with.

AVOID at all costs! Finally posting this review because I wanted to give some time to see how the company would handle my issue. Needless to say, I'm extremely disappointed at how they handled the transportation of my vehicle. CSL is a broker and will give your transport job to a third party, which becomes a problem if any damage occurs to your vehicle. During the coast to coast transportation of my vehicle, approximately $2500 of damage was done to the front end of my car. CSL was the company chosen for the transportation and apparently the job was brokered to a different company, Z&M Transport LLC of Galveston, TX. Upon noticing the damage, I spoke with Chris, a representative from CSL about it. At that time, Chris assured me that it would be taken care of. This all changed however after I presented Chris with an estimate from an authorized repair shop. At that point an unfortunate cycle of denial of responsibility began. I tried repeatedly to get a response from both Z&M and CSL to take care of the repair for nearly a month before I went ahead and had the car repaired myself. CSL passed off the responsibility to Z&M and no one from Z&M would contact me. After a while Chris disappeared too and failed to respond to any of my text messages. Finally after 8 months, and complaints to the BBB and FMCSA, Z&M eventually reimbursed me for what I paid to repair the damage. The damage to my vehicle occurred because the driver was careless and didn't properly secure it during transportation. As vehicle transporters, both CSL and Z&M have responsibility to their clients in making sure that the vehicles they transport remain damage free during the process. Obviously accidents can happen, and when they do, these companies have additional responsibilities including making sure their customer is made whole again after damage has occurred. This situation however is different. It wasn't an accident because it was preventable and unfortunately these companies will not willing step up to take care of issues that arise, unless you are diligent and force them to.

Would NOT recommend this company. Paid them, in full, ahead of time to ship a vehicle across the country. They scheduled a third party to do the shipping. When the shipper was ready to deliver our vehicle he called to tell us to have our payment ready for him. When we explained that we had already paid CSL he let us know that he hadn't been paid and that he wasn't going to deliver our vehicle. CSL would not answer the phone or return our messages. Now some random car shipper has our $100,000 vehicle and we have no way of getting it. BEWARE of this company.

In response to Andy's retort:
A) I could provide emails that state what date I was told my transport would be confirmed
B) Its telling that rather than attempt to contact me to discuss this matter, they decided instead to go on the attack and make rude statements about me as a person, when in fact I don't know them from Adam.

I sincerely hope anyone reading this will realize this is conduct unbecoming of a professional and take their business elsewhere.

This is a company that arranges shipping. To my knowledge they don't do any actual shipping. I had two cars to ship to Florida. They gave a price and we agreed. They farmed out to another outfit. Csl was always nice and professional however the company they referred us to was awful. When I tried to get Csl involved to resolve my issues I got nowhere.

I used Capitol to transport an F150 from MA to FL. Since I'm a first-timer at this I went with a broker rather than work directly with a carrier as my schedule was tight due to work and needed things to go smoothly. Unfortunately, the truck was never picked up in MA 3 days in, wth no prospects in sight for a pick up date for transport.

The rationale Capitol gave for this delay is that the first week of January is a busy week. I'm sure that's true, but I would have expected to be warned of this possibility when I spoke to Capitol mid December, instead I walked away from my initial conversation with the impression that a ship date of 1/4 would be lock since I wasn't looking to low-ball the bid. As a result I had to scramble and find another means of getting vehicle to FL, which of course came at a cost. A second disappointing aspect is that I had to initiate contact with Capitol the week of 1/4 to get progress reports; I would have hoped for more pro-active contact to keep me aprised of the progress (or lack thereof).

So, why am I still giving a 3-star review (which Yelp defines as "A-OK") when the service was never delivered? It's because, despite my bad experience, my sense was the the folks at Capitol were decent guys who were trying to make things happen -- that is, I didn't get a sense they were shady. Ultimately I think this was a case of poor expectation-setting at the outset. If the first week of January is indeed such a bad week then I would have adjusted my schedule accordingly given my work schedule.

So my advise to other Yelpers is A) to be careful on what dates you select for your transport, and B) to understand from the outset that you may in fact not get your vehicle transported anywhere near the date you put in for. The latter may be apparent to veterans, but it wasn't to me -- which is why I went with a broker in the first place, so that they could educate me.

Everything was great with CAT, up until I decided to go with another company. Andy was very straight forward with explaining everything, but also made it seem like his company was the only one that wasn't a scam. After speaking with Andy the first day, I didn't hear back from him for at least four, maybe five days. In that time I found a company that would do the job for 200 less than CAT. When I told Andy this he got an attittude with me and told me that I should have called him so he wasn't looking, again, after not hearing from him for a while. He told me "Congratulations you just became a vicitim of another scam. Good luck getting your car!" and hung up on me. Anywhere Shipping, LLC. did the job for me and picked my car up on the day they said they would and delivered it on time as well and I saved 200 dollars.

They are great if you are only using them for a one way transport. They did an alright job for us one way, but not on the return trip. We asked lots of questions, and they did a great job of answering them. Transported our car from OR to S. CA and back. The initial pick up was smooth but It took them a week longer than quoted to find someone to bring it back from CA, even though I called a couple of times to confirm they were going to be on time picking up the car as we were planning a road trip.

They explained due to the holiday weekend the drivers were all busy. I kind of had to be on them. Must have forgotten about the holiday weekend? We also had to pay more to the driver than quoted in the end because drivers want more when going from CA to OR rather than OR to CA. I feel like these 2 things could have been sussed out in advance.

After a week no driver was accepting the bid that they had in the system, I said it was alright to increase the bid, because we really just needed the car back for our trip.

After a few days of no word, I called a couple of other places and within 3 hours another company had a driver lined up for us, but because the other company put us in the system full of bids, I think this lit a fire for CAT to actually line someone up for us since they could see it.

The guy we dealt with offered a discount on his fee, but in a weird way. I didn't accept it because it just seemed weird "you tell us what you want to pay us." just kind of seemed like he should have said, "since we screwed up, we'll take $150 off of our fee." rather than putting it on me.

I would not hesitate to use them again if I had a one-way trip, just not a roundtrip transport.