Hawaii Car Transport

I did not ship with this company, but so thoroughly didn't enjoy their sales tactics. They lied and said only two ships arrive in Maui PER MONTH. This is crazy and easy to see is not true just by googling "Matson Hawaii Schedule." They claimed every other broker was a scammer and only they had the correct dates and that it would take 6-8 weeks no matter what. This is also just not true according to so many other brokers I checked with. I suggest doing your research and being careful if you consider using them. Check out Montway (who I got much better vibes from) for a larger organization that gave me more details and didn't use the toxic high-pressure tactics.

I did not ship with this company, but so thoroughly didn't enjoy their sales tactics. They lied and said only two ships arrive in Maui PER MONTH. This is crazy and easy to see is not true just by googling "Matson Hawaii Schedule." They claimed every other broker was a scammer and only they had the correct dates and that it would take 6-8 weeks no matter what. This is also just not true according to so many other brokers I checked with. I suggest doing your research and being careful if you consider using them. Check out Montway (who I got much better vibes from) for a larger organization that gave me more details and didn't use the toxic high-pressure tactics.

[Edit] - 0 stars. Absolutely unreliable and unprofessional.



Scheduled my vehicle pick up over a month in advance and was assured that residence pick-up the morning before we left would be no problem at all. A few weeks later I called to modify the address and verified the date was still good and was reassured everything would be fine. I called a few times before today last week and hung up after 20-30 minutes on hold each time. Fast forward to today, 4 hours past the agreed pick up time and I finally got someone to pick up the phone in Hawaii.. I was told that they had not selected or contracted a carrier at this time and it may be 2-5 days. I informed them I leave tomorrow at 4am from VA to HI and that I was assured multiple times that this would not happen.. Their advice was to "call back at the end of business and we will let you know if we have found someone - but you may need to leave it at the hotel." But they arent liable if it gets towed by the hotel.. yeah - no. So we have 14 hours before we hop on a plane and a vehicle stuck in Virginia with no carrier..



I will modify this assuming they find someone to pick this up today, on the agreed upon and confirmed pick up date, but if not, AVOID AVOID AVOID.



How the heck are you going to assure a customer, who you know is shipping the day before they leave that the date is fine, not have any contact with them days before hand, and then say, "we haven't selected a carrier yet".



[Edit 1] - They found someone! . . . for next week and asked if I would still be available. No. No I won't. I literally check into Hawaii tomorrow. WTF. How do you "forget" that you are scheduled to pick up a car today, or "forget" to select a carrier a month in advance after the customer calls 2-3x. They should be liable for this..



[Edit 2] - No go. They were unable to assist and unwilling to offer a discount or compensation for their failure. They passed it off on me saying that they cannot guarantee any pick up date, company, time, or service at all.. Yet that wasn't what they said last month or the times I called leading up to today.



I am using a separate company who informed me that Hawaii Car Transport is probably the worst option available and that a good number of their clients come from customers who had Hawaii Car Transport "forget" about them..



Do. Not. Use. Hawaii Car Transport.

I will be speaking to the DoD Shipping Office regarding this company and suggesting a PSA be put out regarding it.

[Edit] - 0 stars. Absolutely unreliable and unprofessional.



Scheduled my vehicle pick up over a month in advance and was assured that residence pick-up the morning before we left would be no problem at all. A few weeks later I called to modify the address and verified the date was still good and was reassured everything would be fine. I called a few times before today last week and hung up after 20-30 minutes on hold each time. Fast forward to today, 4 hours past the agreed pick up time and I finally got someone to pick up the phone in Hawaii.. I was told that they had not selected or contracted a carrier at this time and it may be 2-5 days. I informed them I leave tomorrow at 4am from VA to HI and that I was assured multiple times that this would not happen.. Their advice was to "call back at the end of business and we will let you know if we have found someone - but you may need to leave it at the hotel." But they arent liable if it gets towed by the hotel.. yeah - no. So we have 14 hours before we hop on a plane and a vehicle stuck in Virginia with no carrier..



I will modify this assuming they find someone to pick this up today, on the agreed upon and confirmed pick up date, but if not, AVOID AVOID AVOID.



How the heck are you going to assure a customer, who you know is shipping the day before they leave that the date is fine, not have any contact with them days before hand, and then say, "we haven't selected a carrier yet".



[Edit 1] - They found someone! . . . for next week and asked if I would still be available. No. No I won't. I literally check into Hawaii tomorrow. WTF. How do you "forget" that you are scheduled to pick up a car today, or "forget" to select a carrier a month in advance after the customer calls 2-3x. They should be liable for this..



[Edit 2] - No go. They were unable to assist and unwilling to offer a discount or compensation for their failure. They passed it off on me saying that they cannot guarantee any pick up date, company, time, or service at all.. Yet that wasn't what they said last month or the times I called leading up to today.



I am using a separate company who informed me that Hawaii Car Transport is probably the worst option available and that a good number of their clients come from customers who had Hawaii Car Transport "forget" about them..



Do. Not. Use. Hawaii Car Transport.

I will be speaking to the DoD Shipping Office regarding this company and suggesting a PSA be put out regarding it.

I have not used them because I saw the reviews. I went with someone else, but I did submit a request for a quote, so when they called me, I will say I had a rude interaction with the customer service rep. He called and asked if this was Anthony; I said who was calling? The rep said Hawaii Car Transport. Is this Anthony? It was, but I said no. He said why would you ask then hung up. It was a funny interaction, but rude and not something I would expect from someone running a business where you trust them with your car and thousands of dollars. If I were you, I'd go with a company that can be kind.



Honestly, whoever the guy was, saying Hi (insert name), I am calling from Hawaii Car Transport. May I talk to (insert name)? wrong number? No worries, have a good day. It is pretty simple, but they figured out if the company is still running.

I have not used them because I saw the reviews. I went with someone else, but I did submit a request for a quote, so when they called me, I will say I had a rude interaction with the customer service rep. He called and asked if this was Anthony; I said who was calling? The rep said Hawaii Car Transport. Is this Anthony? It was, but I said no. He said why would you ask then hung up. It was a funny interaction, but rude and not something I would expect from someone running a business where you trust them with your car and thousands of dollars. If I were you, I'd go with a company that can be kind.



Honestly, whoever the guy was, saying Hi (insert name), I am calling from Hawaii Car Transport. May I talk to (insert name)? wrong number? No worries, have a good day. It is pretty simple, but they figured out if the company is still running.

Horrible customer service. My daughter arranged to ship her car from Las Vegas to Kauai. They took her payment information. Sent an automated email saying her car would be picked up 12/15. Car was never picked up. Waited all day and night. Tried calling numerous times that day and no one answered. Called 12/16 in the morning and was told that they would get ahold of the driver to see what happened and email her. She never got an email. Hours went by and we tried calling again. CLOSED! All the phone numbers put you on hold but no one picks up. Email was from an automated mailbox so you cant reply to get a person. Tracking information does not help either.

Horrible customer service. My daughter arranged to ship her car from Las Vegas to Kauai. They took her payment information. Sent an automated email saying her car would be picked up 12/15. Car was never picked up. Waited all day and night. Tried calling numerous times that day and no one answered. Called 12/16 in the morning and was told that they would get ahold of the driver to see what happened and email her. She never got an email. Hours went by and we tried calling again. CLOSED! All the phone numbers put you on hold but no one picks up. Email was from an automated mailbox so you cant reply to get a person. Tracking information does not help either.

I would not trust these guys to ship a 3 dollar lawn mower after the experience I just had on the phone. I asked questions about the shipping process, laughed about an answer I received, and the agent disconnected the line! How do I know he disconnected the line you ask? I immediately called back. The same agent answered the phone and transferred me to a voicemail. I called back a third time, spoke with a female agent who apologized before putting me on hold and you guessed it, transferred me to a voicemail line. This company has placed children at the most important point of contact with their customers which should make you question EVERYTHING about how they do business. Don't do it! There are other companies.

I would not trust these guys to ship a 3 dollar lawn mower after the experience I just had on the phone. I asked questions about the shipping process, laughed about an answer I received, and the agent disconnected the line! How do I know he disconnected the line you ask? I immediately called back. The same agent answered the phone and transferred me to a voicemail. I called back a third time, spoke with a female agent who apologized before putting me on hold and you guessed it, transferred me to a voicemail line. This company has placed children at the most important point of contact with their customers which should make you question EVERYTHING about how they do business. Don't do it! There are other companies.

We are very disappointed in the service that was provided to us. First the Jaguar was sitting on the dock since the 21 of June. the communication between PASHA and Hawaii car Transport sucks.
The manager told us it would be delivered 10 July. When I called on the 12th an agent told me it was scheduled for a deliver on the 12th. Okay fine at least we will finally get it. Right!!
Well we get a call at almost 9 pm asking us to meet them, the carrier, because they don't want to come all the way to our location because we are the only car going there. I don't know what to say.

I booked a car to be moved from Honolulu to Tennessee. The quoting process was quick and easy. The drop off went great. But after that, it is impossible to get any answers from the company. They will not answer emails, will not answer the phone. The "online tracking" is non-existent as it hasn't updated since the car left the port in Hawaii. We are currently 5 days past the day that the vehicle was supposed to be delivered and I cannot get in contact with them about where my car is.

Hawaii Car Transport is good with booking your appointment, but reaching them to reschedule (or remove the hidden fee for a credit card) was nearly impossible. Call after call, and I could not reach the representative that booked me. I finally got the change done, and the first vehicle shipped but was delivered several days late.

The second vehicle was supposed to ship right away but sat in storage for over a week before making it to the ship. We dropped it off on the 27th and were told delivery would be on the 14th. But we are told the vehicle is still in Hawaii and not shipping until the 3rd. Customer service said the 14th is the "arrival" of the car to port and NOT DELIVERY LOCATION. They did NOT provide a date the vehicle would be DELIVERED TO US.

This was NOT a misunderstanding. I was originally told the entire shipping process would take about 2 1/2 wks from shipping to receipt. But it will actually be almost DOUBLE the time to get the vehicle!!! Had we known, we would have made plans accordingly.

BUYER BEWARE! Ask for specifics!!! When will the vehicle arrive at the "port" and when will it be "DELIVERED. to the DESTINATION" Get it in writing and get specifics so you know what to expect. Many other shippers cost less, guarantee delivery dates have more transparency dates for "DELIVERY TO FINAL DESTINATION." I will NOT be using this Hawaii Transport Service for my last vehicle and suggest you find more reliable alternatives also.

I don't usually leave reviews but feel I could save some people heartache. I should have done more research. I had an easy time with quotes, booking and dropping off my car to move to Portland, OR. My option was to do port to door because the NW ports have been closed? This service cost extra. It was estimated my car would be delivered July 10-18th. I never got any update even online as it is an "estimate" of when the car would get to thr port, ready for delivery etc. The website states it updates in real time which is not true. I had to call Pasha and got the actualy date my car got to port in Oakland, July 3rd. I called July 13? Asking Hawaii Car Transport when my car would be pick up as it had been 10 days and they told me to check the online tracker and wait for email. I got an email that a carrier was assigned on July 14. I then saw they finally put a date for delivery July 21. I was shortly relieved I had some date. The next day, it changed to July 22. I get no notification/email/call as I am waiting for my car. I look up the carrier they assigned, Border to Border Auto LLC and it is like this trucking company is nonexistent with no website and terrible reviews as well as the company being difficult to fins info for online. Very scary. I tried to call Hawaii Car over the weekend but alas, not working weekends. I tried to call the trucking company and no answer or professional voice message. It's now July 25th and after writing to Hawaii Car customer service, they sent a simple email that stated the carrier has picked my car up... no dates, nothing else. I have been living in a new place with 2 kids without my car for 20 days. Choose wisely friends, because I didn't. I should have gone to Oakland and drove my car up myself. Complete waste of money and time.

I wish I had read the reviews before I booked

PLEASE, read, you have been warned and I am just trying to help.
I am not a normal complainer, you can see my other reviews that this is not a common thing for me to do.

Do NOT ship your car from this company.

They took my money and now I cannot even drop the car off or get anyone to help me.
I fly out tomorrow, leave the island and cannot get anyone to help me at the harbor or with the paperwork

I was sent everything to book, filled it out sent it in.
Got a letter this morning that I needed a notarized form from the bank (takes up to two weeks) and when I spoke with someone this morning, she laughed and said good luck.

I have now been on hold for an hour waiting to talk with someone.
The original person that I spoke with Chase, was quick to answer and return my calls before I booked but now he won't take a call or reply.
Chase ... that is his name.

I am so frustrated and I do not wish this on any of you.

DO NOT get stuck in this mess, so please do not ship with them.
They will take your money and not even your car, and you will be left booking with someone else.

You have been warned

Whatever happens and what you do, DONT USE THIS COMPANY! I have never been so frustrated with a company like this before. They lied several times about when my car would arrive to my location. I found trash in my car that I hadn't left (car has to be clean when shipping) and my battery was dead so had to replace it when I got it. I had no problems when I shipped through Matson to the islands but they use Pasha and I had difficulties when dropping the car off as well. Just whatever you do, don't use this company. The only good experience was the driver was nice and communicated well but otherwise the company is terrible.

what a horrible experience. these people have NO customer service skills and simply do not care for the consumer. my truck was shipped to the wrong island and all they have is excuses of why there's nothing they can do about it. they refuse to even give me even a partial refund so I can make other arrangements because they claim it's not their fault. and now instead of total shipping time being 3 and a half weeks which was already too long in my opinion they said it's going to take an additional 3 and a half weeks to get to Kauai from MauI. I could swim that faster!! we are getting our attorney involved. UNACCEPTABLE Hawaii car transport!! 2 thumbs way way down. NEGATIVE STARS

The people who took the car at drop off and pu did a great job, DO NOT let them talk you into insurance, they don't pay for the damages incurred while in their possession

Eric the guy I spoke to on the phone was just either a guy with a huge ego an asshole or both . never seen someone turn away business that fast

Aloha,
Third time shipping a car with Hawaii Car Transport. This time it was from Florida my nearly new Santa Cruz to Kahului, Maui. After picking up the car exactly as planned from my son house the truck had a breakdown in Texas which happens and and no issue as we were in good time for the ship. Communication through this first hurdle from Lana Ramis was outstanding.

Well.... everything on track and I get a call from Lana saying port will refuse the car as a recall by Hyundai for a fire hazard had just been issued and NHTSA have to clear the recall before port will accept. (makes sense for sure) Lana arranged for truck to drop Santa Cruz off at Hyundai dealer in Long Beach and they were super awesome with a quick turnaround. Next challenge was to get dealer to enter recall completed on Hyundai portal and then Hyundai to enter recall complete on NHTSA website. Well Hyundai were a bit slow and in the end we missed the ship by a few hours.... no problem for Hawaii Car Transport and Lana Ramis, shift gears and rebook on later ship, yes had an additional small charge for trucking to port which was fully understandable and reasonable.

Car arrived on the next ship in Kahului, Maui and after all this car in perfect condition and only a quick drive through car wash, car is good as new.

My only small suggestion is to improve the online tracking, however Lana provided excellent feedback whenever I needed it by email or by phone.

What was super cool to me was the "can do" attitude by Lana Ramis and Hawaii Car Transport, we worked as a team to get over every hurdle and communication from Lana was simply outstanding. All I can say is THANK YOU to Lana Ramis and Hawaii Car Transport !!!

If I could give 0 stars I would!! DO NOT GO WITH THIS COMPANY!! I booked with them never imagining what a shit show it would be. I shipped my first vehicle on 6/9/2023 for my move to Cali in hopes it would be here ready for pick up by 6/28/2023 as they quoted me. Well here I am, In Cali renting a car for a week and now having to rent another car for a whole other week or so because my car isn't here yet!They can't provide me with any dates on when my car will get to the Oakland port for pick up. Also......dropped my second vehicle off on 6/29/2023 which was supposed to be ready for pick up as quoted for 7/11/2023 only for Hawaii Car Transport & Pasha to push the date back even further. No one calls you to tell you your vehicle didn't make the original voyage nor do they give a shit about you having to scramble and pay for a rental for almost a month. They don't give refunds or accommodate you with a rental. Turn around and go with Matson!! Not to mention, HCT's customer service is on the East coast so they aren't even in Hawaii nor will they be available to answer your calls past a certain time of you reside in Hawaii. I really thought this would be an easy process but I was sooooooo wrong!

Still waiting after months for these people to call me back in regards to my claims. Waited a whole ass month for my car for them to give me difficulties and now this yea highly wouldn't recommend this

I am currently attempting to work with Hawaii Car Transport and the experience is terrible thus far:

1. They misquoted the date of pickup. I requested a 23MAY23 pickup, they confirmed 23MAY23 pickup only to inform me that it will be a 30MAY23 pickup.

2. On pickup day I had to call the company to confirm that pickup was on for the day. Subsequently, I never received a single follow-up call, email, or notification of/from a driver in the 2-3 hour window as was indicated in a Hawaii Car Transport email.

3. I attempted to call and stayed on hold for over 3 hours waiting for anyone of the representatives to answer and assist/provide details on why a delay would be occurring. No one ever answered and I never received a confirmation of receipt of voicemail or email requesting information.

4. They moved forward with charging my credit card without actually picking up the vehicle or providing services.

5. Pick-up occurred at 31 1500 MAY 23, SPARK PRIME Logistics was the carrier and professional.

6. I did not and have not received any follow-up communication from Hawaii Car Transport confirming pick-up and follow-on events.

Bottomline: dissatisfied with a complete lack of communication which appears to be due to apathy.

I am willing to allow the company to make this correct but I fear holding my breath may result in severe medical issues.

Hawaii Car Transport/John S. "Business Customer Service": Make this right and communicate to at least give me an idea of what is going on.

This review will Continue as I get more info.
No Updates on progress, no updates on website online tracking. Online tracking is useless on their site. No information on shipping. Could not provide me with a vessel name. Contacting them becomes a problem. they do not return calls.

I looked at several car shipping companies to get a quote as I needed to ship my car (2016 Nissan Versa Note) from Maui to Washington state. (*Tacoma port is currently closed*). Hawaii Car Transport was one of the companies I checked and initially they said that it would cost $2895 "with everything included," but when I spoke to one of their agents, William, and he processed a booking/shipment confirmation, it went up to $3131 which includes insurance and a processing fee.

I didn't realize that William made a booking confirmation when I simply asked about the final cost. When I got the "Booking Confirmation" email, I called him and said that I am still unsure about which company to choose and asked if I can still cancel. He said, "Yes you can cancel but remember, since Tacoma port is currently closed, we are the only company who will ship your car from Oakland, CA and then take your vehicle by truck to deliver it to Washington. No other company will do this."

This is absolutely false! When I checked with another company to see if they would do this for me, (Port to Door delivery), they said yes - they offer that service, and when I said, "Hawaii Car Transport claims that they're the only company who would do this so I just wanted to check," the lady that I spoke with from the other company laughed and said, "Of course they said that. They are lying. I get about 8-10 of their angry customers every day."

Now Hawaii Car Transport is sending me an "Action Required" email every single day to agree and sign to their Terms & Conditions: "TO AVOID ANY DELAYS WITH YOUR BOOKING, YOU MUST AGREE TO THE TERMS AND CONDITIONS BY CLICKING THE FOLLOWING LINK." I suggest reading those terms before signing anything if you decide to make business with them.

Thank goodness I didn't sign the Terms and Conditions of this company. I trusted my instincts. They seem very sketchy, especially after not answering any of my calls anymore after I said I might want to cancel, and based on their reviews here on Yelp, it appears that a lot of their customers who made business with them are highly dissatisfied.

I would say be cautious with making business with them and trust your instincts. Get a quote from other companies first and weigh your options before signing an agreement with them.

We had planned to use Matson to ship our car from Seattle to Honolulu but when we went to schedule it, Matson's website said, "Auto shipments to/from Hawaii through Tacoma have been suspended." Yikes! We contemplated driving to the port at Oakland, but 1. we needed those hours to finish packing; and 2. when we did the math for the drive ($150 gas + $120 hotel + $222 flight back from Oakland), it made more sense to use the services of Hawaii Car Transport. We booked it, then read the reviews and got worried.
I'm happy to say, we've received our car on time and in perfect condition (yes it needed a bath). Pickup in Seattle: we identified the day that worked perfectly with our schedule. The driver of the 18-wheeler car transport called in advance and gave us his arrival time. We met at a large parking lot nearby (our street was narrow and winding and the driveway was steep). Car got loaded up fine. The estimated pickup date in Honolulu was May 11.
In Honolulu, got an email on May 9 saying please call the port to schedule a pickup appointment and reference port booking number.
So (not obeying the instructions... phone???) we got on the Internet and went to the Matson website and it said vehicle not found. Ha. But when we actually followed the instructions and called the number as directed, and yes talked to a real human, we discovered the "port" was actually Pasha's.
Made the appointment, went to pick up the car on May 11, exactly as estimated. It was neatly parked in Pasha's indoor car pickup warehouse on Kohou St. near Dillingham Blvd (took 10 minutes to get there from downtown), entrance is on Mookaula St. Super quick (though it is a bit of a sketchy area). Friendly and pleasant fellow handling the paperwork. Apparently the car was shipped out from the port of San Diego! And not a scratch on it.
Right down the road on the way to town is a Texaco station with a car wash. Got the wash that included undercarriage. I swear the car was purring.
Just wanted to share my experience, and express appreciation to both Hawaii Car Transport and Pasha.

Thank you to Michelle Oconnor and Brandon Plumb!
After I got quote from few different companies, I was going to ship my car with Matson as their price is reasonable until they stop accepting new reservation due to Tacoma port was suspended. Hawaii Car Transport was one of company I got quote originally so called Brandon if they can shipt to WA under this circumstances. He said can do ship to CA and then transport to WA. The quote was double than just to ship to Tacoma but there was no other choice unless you wait until the port open which was unknown by that time and it also almost $1,000.00 less than other company I got quote.

I wasnt 100% sure if I can trust this company as there are many negative review, comments but I also asked around friends and neighbors who used this company and their comments were positive so I decided to use this company. During transition, I only got email once when they assined ground transportation with estimated arrive date. Later I got call from driver saying that he is on his way to arrive in few hours. Luckily, I was able to be home by that time they arrive. What if I was not able to be there by the time my car arrive?? I wish he or someone called prior to leaves CA. The arranged service was port to door but he did not deliver my car to door but dropped off on main street!

My friend was surprised how my car was not dirty as his car was full of dirt when picked up his car shipped by different company.
I got a call from Michelle few days later to making sure my car was delivered.
Hawaii Car Transport and PASHA were good in my experience but I am questioning about ground transportaion company they are using.

Overall, I am happy to used them and most likely I will use them again if I need it in the future.

The company is a broker and contracts the transport to a third party. The company did not contact me so I had to contact them to ensure a transporter was going to pick it up on or after the readied date. Originally, I had placed a transport order from door to port. The transporter was unable to come to my house so I had to drive a few miles to meet him in a grocery store parking lot. He showed up with a Ford 1-ton truck with a gooseneck trailer. No DOT number was displayed on the driving truck. But he showed me documentation. I have placed several tracking devices on the vehicle and was fully insured so I didn't really care much about losing it. I had used other transporters before but this was by far more work than I had to do before. However, I still got my car to Hawaii in a timely manner. I just wanted to share my experience so you can make an educated decision.

Car got here in one piece and not damaged. Service wasn't very helpful and after waiting 2 additional weeks I called daily asking for an update. As if by magic another 2 weeks later (1 month later) my car was ready for pickup. Hard to find the pickup entrance and very pricey. If you want quality service and your car to arrive quickly and on time find another service provider. Don't trust these ones on their timelines or updates.

So i ended up on the phone with the supervisor. My connection was bad so i asked him to talk slower so i could catch everything. He told me to listen faster. He kept cutting me off and just wanted to argue. . .which i was happy to do but then it just got old.

He didnt even have my buisness yet. They claim they are the least expensive. My reserach is showing that not to be true. But even if it is, its worth a little more to get a friendly individual, good communication, and good customer service. There are two other car carriers that are direct and have much better reviews.

I see a whole bunch of negative reviews but took the chance, did port to port, dropped off in Honolulu and picked up in Oakland probably a week a half later, wasn't long at all, got an email when it got on the water the day after drop off. They honored my quote that was multiple months old. My dash cam was running during the whole process, saw no funny business, car being put on boat and being taken off. Despite the negative reviews if you have a simple port to port ship like me i think you are in good hands

Dont use them. There are cheaper more reliable companies including going directly through Pasha who is who they use. I've shipped one car previously and had to deal with an employee booking the shipment incorrectl. I just got a quote for shipping another car and the employee was rude saying I shipped one car that is still in storage (I have multiple vehicles) and then becoming argumentative and hanging up on me when I said that was wrong information. when I called back he kept hanging up on me. Save yourself the headache with this unprofessional company and go through someone else. Also if you do book and ever need help you're looking at 20minute wait times on the phone.

I would not recommend using this company. Unfortunately, I did not read the reviews until after booking with them. It's been almost a month since my car sailed from Honolulu. I can never get through to anyone, I'm always on hold forever. The online shipment tracking is never updated. Last I heard my car was released by the port but it's been almost a week and a driver still hasn't been assigned and I can't ever get any answer to why it's taking so long, I'm told I'll receive emails that never come. My estimated delivery date has come and gone. I've never written a review but I thought I may save some people a headache.

I shipped with them earlier this year and the shipment was delayed a week, so I lost a lot of money on hotels waiting in San Diego for a week.

On top of that, one of their sales reps, Nick Miluzzo- was rude when I did the online quote
for the return trip. Going with another shipper.
When you disrespect your customers, they don't come back.

Here is what I experienced using HCT to ship my SUV form California to Hawaii:

I called them to see if I could ship a vehicle with a ignition lock unit in it. The agent I spoke to told me "oh no problem we will have someone blow on the unit and drive it on to the barge." This was I lie so I booked.
He lied!

I book my vehicle to arrive in Hawaii when I got there.
I had to call them to find out my vehicle (and everyone else got bumped off due to the military taking over the whole barge.) this set me back 20 extra days.
I don't even know if they were truthful.

Double whammy! I will never use them again to ship.

Rogue Chef

Despite reading all of the negative reviews, I decided to go with this company because they offered a fairly competitive price compared to what I would've had to pay going directly through the shipper (Matson).

I was irritated by their customer service on the sales side because of this "If it's not with us right now then go **ck yourself" attitude. It's already stressful moving on/off island as is and having to deal with assholes doesn't make it any better.

With that being said, these guys got the job done. I showed up to the port (Tacoma, WA) with the vic and my booking number and it was simple, quick, and easy. I received the notification that my vic arrived about a week early. Went to the Matson port to pick it up and that was a quick smooth process as well. Car exterior was a bit dirty but no damages. I am glad my move back to Hawaii is complete.

The service was seamless. Great communication. No problem with shipping my car to Maui from Utah.

They were professional and had 6 people call me. No one answered their phones ever. I think it is a clearing house number. Overall ok. I paid 2000 usd to get my car shipped to Maui

We shipped cars back and forth across the pacific, and HCT has been awesome each time. The process was easy, and customer service answered any questions we had. Drop off and pick up at port is easy. The Sand Island branch has a nice seating area with a tent so you can sit in the shade outside during covid times, and Uber drivers are able to easily access the facility to pick you up after you drop off your car.

At first I was hesitant to book with this company because of some bad reviews, but they handled my move perfectly! I found out I was moving and had very short notice to get my car to Hawaii. I asked the company to get my car there as fast as possible and my car actually came two weeks EARLIER than expected! I was very pleased with this service. I have no damage to my car either. I would recommend this company to a friend.

Shipping my truck from Maui to Seattle was very easy. They have excellent service, and we're always easy to reach. Plus if you shop around you will find that they are the cheapest. I will use them again.

Great service. They answered any questions i had to my satisfaction. I was able to track my car. Delivered to my door when they said. I would recommend this company.

I have been to this establishment to many times count, and every time I come the team here is always outstanding , wether it be to ship one of my vehicles or to pay the fee for shipping a container The customer service is outstanding they always go out of there way. I have used matson for many years and I will
Continue to use them for many more to come

I had a pretty painless experience using this company they sent me all the information I needed in email, phone service speed could be quicker I'll admit but it got my car from WA to HI without any incident. When I arrived my car was dirty from the rain so they gave me a free car wash which I thought was good on them.

Easy to schedule. They often checked in to see if I was ready to ship car. Car arrived earlier than expected. Very easy and convenient. We shipped our car from Long Beach Beach to Hilo. Great experience, recommend them. Seemed affordable.

After reading some reviews, I was very nervous to ship my car from Texas to Hawaii but my experience couldn't have gone more smoothly. If you have any questions you will need to contact the company directly, they do not reach out or check up on you, but they will always call you back and answer any questions you have.

A semi-truck arrived right in front of my house in Texas and took my car to Matson in California. Once the car is loaded onto Matson's boat you are able to track it through their website. Once the car is ready to be picked up from Matson, you will receive a phone call. Besides my car being dirty on the outside, which they give you a free car wash coupon for, it was in perfect condition.

Not only did I ship my car from Texas to Hawaii (2 years ago), I recently just shipped it back from Hawaii to Texas and it went just as smoothly. As a two-time customer, I couldn't be more satisfied with the timeliness and quality of service.

Super fast and super easy no issues besides they couldn't drop off at the door because there are too many back roads and low trees. When I asked for an estimated time of arrival they were right on track.

Car arrived in Honolulu exactly on the day they said it would, looking just as it did when it was picked up, for $500 less than Pasha quoted me. Really pleasantly surprised.

They don't deliver to your door if the streets are narrow, etc. My car was supposed to take a week, it took 2 days! My carrier even stayed an extra day to wait for me to be able to pick up the car! A bit expensive but worth a safe return. Open carrier so my car did get very dirty. Overall, my experience was great! Fyi they communicated with me from beginning to end

A really good company. Very friendly staff, and always on point. We shipped two of our vehicles from Honolulu to Las Vegas. They gave me estimated time 13 days. So I message them on the location of our vehicles and they responded quickly in less than 5 mins. The company that delivered our cars to our front door was a third party company. Driver was courteous and friendly. So I really recommend Hawaii Car Transport, Can't beat any other prices. If you plan on shipping your car to anywhere it goes. Hawaii car transport is your best bet. Thank you n ALOHA

Used HI Car Transport three times now and everytime it has been great. Super easy to get an estimate and book a rate. Dropping off at the port was also super easy. Keep in mind, they are only a booking agent. They don't actually do the shipping and transport of the vehicles. I had an issue with damage on my vehicle but that was not HI Car Transports fault. The truck driver who drove from LA to DEN was super informative as well and kept giving me updates by text as he got closer. Cannot recommend them enough.

I just picked up my car today... and I am very impressed
This company has the best prices, there employees are amazing from the quote phase, to booking, to calling you for pick up. SUPER GRATEFUL :)

I must admit, I was very skeptical of this agency after reading the reviews. I took a leap of faith and had a great experience. When making arrangements, one must understand that Hawaii Car Transport is a third party agency. I dropped my car off at the MATSON terminal in Honolulu on 15 January (very smooth process). My car arrived to Fayetteville, NC on 09 February: one week earlier than projected. My car did not leave Honolulu until Monday, 18 January which was explained to me prior to dropping off. I did not have the bad customer service as mentioned in many reviews. In fact, the one time I did contact them I recieved an answer right away as to the status of my vehicle. Three days before delivery, the dispatch of the ground transport company called me with an expected arrival date and name of the driver transporting my vehicle. The driver contacted me 24 hours in advance to tell me exactly when he was arriving to Fayetteville and provided me with a meeting location of my convenience. I did not have a home address at the time for front door service, but I am sure he would have come to my home. My car was not damaged (that I currently see). I will tell anyone to look into thier damage coverage in the event something was to happen to your vehicle. If I remember correctly, I think it was only $1000 covered on their end. I encourage to verify. You should check with your insurance company to see if your vehicle is covered during transport; do not assume! Last, my truck was very dirty outside, but expected when being transported from California to North Carolina on an eighteen wheeler. I would recommend Hawaii Transport to anyone. It is at your own risk to see which experience you recieve. I am grateful my experience was hastle free!

When shopping for a company to ship my car, I read many of the previous reviews here. I was nervous to use Hawaii Car Transport because of the reviews. Their price was $1K cheaper than another company! I called someone who I knew shipped her car, and she actually used this company twice without a glitch. I decided to trust someone I personally knew over the reviews. I'm so glad I did. Everything went smoothly. It was easy to drop off the car, and it was easy to pick up the car on the date I was told it would arrive.

Like others, I couldn't use the online tracker. HOWEVER, one simple phone call to them provided me the information I needed. No big deal.

Rob A. was wonderful to work with. He constantly followed up on my initial request for information, and he walked me through the steps. As a first-time auto shipper, Rob A. helped to make the process a lot less worrisome.

Thank you, Hawaii Car Transport, for doing an excellent job!

I have now used these guys twice, both times excellent service. Keep in mind they are merely brokers, who arrange with carriers to transport the vehicles. So they earn their stripes by staying connected to reliable carriers and providing good customer service, both of which these guys do. On one occasion, I had to arrange transport quickly, in less than a week for two vehicles. They cam through with flying colors. There is no pushy --- rude --- or hard sell going on here. They charge a bit more but its' worth it.

I'll admit I was a but nervous about using this service after reading some of the reviews. However, I noticed a trend with the 1 star reviews: MOST had their vehicle picked up from their home rather than dropping it off at the port. Luckily for me, I live in California so I had the option to personally drop off my vehicle and save the extra $300. Please note that Hawaii car transport uses a 3rd party to pickup your vehicle if you decide to use the home-to-port service and I believe that is where the majority of the communication breakdown begins. I decided to use HCT because it saved me a little money rather than going directly through Matson (HCT was sending my vehicle via Matson anyway so why pay more, right?!?!) I dropped my vehicle off but it didn't make it on the first ship due to having large rims even though I checked with Matson and they assured me there wouldn't be an issue. HCT called me right away and let me know of the issue. I wasn't happy but I also understood that getting upset would accomplish nothing. My vehicle arrived 6 days later than expected with no damage. I got a phone call they day it was available for pickup and the transaction was simple. I would use them again.

I was very impressed by Hawaii Car Transport's customer service. Every time I emailed them I received a response (either phone call or email) on the same business day. They were patient and courteous with all of my questions. I have worked with other vehicle moving companies before, and was not so lucky. My vehicle was picked up within the week I requested, and was delivered in 2.5 weeks, which is very fast considering it went from NY to Hawaii. My only negative comment is they did not offer any military discounts, but their prices were competitive with other companies.

Great service... It took me two month to find a service that didn't feel sleazy. As soon as I talked to road runner I knew they were different. Very professional, on time and I will use them again!! Ask for Darryl.

I called RoadRunner in a panic when another company left us stranded and never picked up my car. Roadrunner guaranteed pick up the next day and in only twelve hours my car was being taken out of my driveway. Thank you for coming through for us and actually providing the service. Not like other companies who get the sale and leave you waiting.

On time pick up and quick delivery from Texas to Miami. Good communication from start to finish. Pick up vehicle looked to be brand new and in great condition. Driver very careful in strapping car down. Great experience. Will use for my next car next week.

Pickup and delivery were both within promised time. There were no issues with the vehicle. i.e damage. I would use this service again.

Hawaii Car Transport did an awesome job, from setting up the day of ship out to the day of delivery!!! I plan on using them again in a few years when it comes time for us to leave the island!!!

Hawaii Car Transport was great. I shipped from Kailua Kona to Oakland and the car arrived on time and in great condition just as it was when I dropped it off. Everything was hassle free and if I ever need to ship my vehicle I will be coming back to them. Great business.

Shipped my car over from Southern California to Molokai. Hawaii Car Transport made it fast and efficient.

Hawaii Car Transport is an excellent business to use to ship your car. Great service and excellent staff. My car was in great care. We will use them again.

Hello,

My experience with HCT was AWESOME and AMAZING. My car arrived on schedule in good condition, customer service was smooth, and overall GREAT. I would recommend Hawaii Car Transport to my friends and family.

Thank You,

Happy Customer

We used Hawaii Car Transport to ship our vehicle from Oahu to Washington. I must say they have excellent customer service and were extremely flexible with use constantly changing the dates because we weren't sure exactly when we were going to leave and every time I called to change the dates and the times they were very professional and was extremely nice over the phone. Our vehicle was in nice clean condition when we dropped it off and when we picked it up it was in the same condition, and the people on the other end over here were really nice too as well. I would highly recommend to use Hawaii Car Transport. We are a satisfied customer and would definitely use them in the future!

I was very please with Hawaii Car Transport. Drop off was quick and efficient. You only get a estimated delivery date; so much depends on the ship's arrival date. I called a few times and was given updated delivery estimates so I could plan my pickup. They were polite and helpful. The home delivery is a great feature. I had them delivery to a hotel in another city because I had to return a loaner car there. This was extremely flexible and easy. They confirmed the delivery time the night before and called me an hour before arrival. We exchanged phone numbers in case I needed to contact at the last minute. I wish my furniture move went as smoothly as my car.

great service.
pick up was timely, delivery was timely.
everyone was prompt and courteous. we could not have been more pleased.

Great experience. I didnt had to worry about anything, my vexhile was shipped from coast to coast super fast..

I have no issues to speak of. The entire transaction was painless. My vehicle was picked up (San Diego) & delivered (Sacramento) earlier than I expected.

Roadrunner is awesome.. Shipped my car from Los Angeles to Atlanta. Customer service was great. The time they schedule was prompt actually my car arrive before there estimated time. Thanks Roadrunner I will definitely use them again !!!!

RoadRunner gave me a decent quote & explained to me the ins & outs of car transporting. I recommend to call for your quote instead of an online one. Its better to talk to a real person & let them know all your circumstances. I would use them again.

i was looking for a transport company to send a car to Houston for two weeks I try ten different ones but I only got run around and bs then I called them very professional and reliable and on time . I am extremely happy and satisfied and I wn

If you are looking for an auto transport I highly recommend using Roadrunner auto transport to ship your vehicle(s). I had went with another company who took advantage of me and did not tell me everything upfront. Roadrunner is very reliable and no BS, straight forward with everything and detailed on transports ! I had two vehicles shipped from Sparks NV to Anthem AZ no troubles at all !!!!

Since we were out of town, the driver picked up our car and transported it to it's destination. This company is slick and efficient in their business. I highly recommend them for your auto transport needs. First time for us, with some trepidation which was ill founded. Ask for George Kastrinakis for the best in service and sales. Knows his business.

I love how Yelp has multiple companies up for the same business...

I will just copy and paste my previous review from the other company listed as Hawaii Car Transport on this site...

Let me start off by letting everybody know that I have been involved with transporting my vehicles I purchase from auctions for over 6 years now, so I know when to stay away from a company in this industry.

Hawaii Car Transport is NOT one of those companies to stay away from.

I had a vehicle I purchased at a copart in Kapolei, HI that needed to be shipped over to my shop down in Florida. I would never think I would have bought something so far away, but the price was good and I was able to incorporate my reselling price including the shipment from Hawaii to Florida, where Hawaii Car Transport comes into play.

I gave Hawaii Car Transport a phone call, with a human on the other end picking up within 10 seconds, EVERY TIME I called. Compared to these other companies I have been working with (nationwide) this company surpasses all of them.

They informed me of everything that I needed to know to have this vehicle picked up and shipped over to me. I set up the booking within 7 MINUTES!!!! It sometimes takes me up to 15 minutes haggling the price and booking with these other companies, but there was no need to haggle on the price I received since it was within the range I was looking to spend, along with receiving other quotes in the same ball park.

They shipped my vehicle in a FULLY ENCLOSED, AIRTIGHT container overseas, which they informed me is the most secure and safest way to ship the vehicle overseas away from all the salt water. I heard/researched that salt water plays a big factor with the vehicles over there and I did not have 1 spec of salt on my car when I received it down in Florida.

The driver was extremely professional when he delivered the car, unlike some of these other drivers that have been assigned to my moves previously. He gave a phone call to my shop informing them when he would arrive a day before he was there and then a few hours out from when he dropped it off.

I feel like this company deserves recognition on Yelp, considering they were able to move a vehicle half way across the world for me!!!

A++ Customer Service
A++ Pricing
A++ Company

I hope this review can shed some light into the shipping of a vehicle to or from Hawaii, since this is my first experience receiving a car from Hawaii. I guarantee Hawaii Car Transport helps me out on my next purchase, which does not seem far away.

Keep up the amazing work Hawaii Car Transport, there needs to be more auto transport companies out there like you, since there are a lot of shady companies out there.