Interbay Transport Logistics

Couldn't recommend these guys more highly. The quote process was easy, the price was good and the customer service was fantastic. Our car went coast to coast without an issue and faster than initially quoted.

Couldn't recommend these guys more highly. The quote process was easy, the price was good and the customer service was fantastic. Our car went coast to coast without an issue and faster than initially quoted.

Great communication, with emails, texts and calls. Our cars were transported from Washington to Pennsylvania nice and boring, just wish everything eles was as good. Thank you

Go with Interbay Transport Logisitics, you won't be disappointed. They are clear about the cost, timing and the details of the auto transport.

I contact Interbay to transport my car from Bellevue, WA to NY, NY. The process of smooth up until delivery and it all went downhill from there. Upon delivery of the vehicle, the vehicle was damaged in multiple areas (several long & deep scratches driver side, 2 rock chips on hood) and was reported immediately. Their contracted truck driver from Fast Freight Trucking Inc. had the audacity to rush me even though he neither gave me a heads up nor delivered it to the right location. I had to go 15 minutes out of my way to pick up my car because him and his son were apparently "late". Not only that, they decided to double park on one of NYC's busiest Manhattan streets. Since the idiot driver parked in such a tense and fast-paced environment, I quickly signed the release form without even inspecting my vehicle (100% my fault) since I was also being rushed by the two of them. I contacted Lisa at Interbay immediately after I parked and had a chance to peacefully inspect the vehicle, calling her multiple times and her a email with all the picture proofs of damages. No one at either Interbay or Fast Freight Trucking (contracted shipping courier) bothered to contact me for another 3 months until I contacted Fast Freight myself. Vitaliy (suppose owner) calls me to ask me why I signed the papers even though I had explained their mentally challenged driver decided to park 15 minutes away in a very tense and fast paced environment. Vitaliy then goes on to belittle me and accuse me of creating the damages myself even though there are multiple dated before pictures and I had reported the damages immediately (you can't get a rock chip on NYC streets lol). Order #5334.

The people at Interbay were great from the get-go. Nate was helpful at the beginning and Lisa was helpful afterwards. The problem I had was with the driver of the transportation company they hooked me up with. Having never moved a vehicle across the country before, I was not familiar with what to look for. Our driver lacked communication (he arrived a full day earlier than planned, didn't update me as promised along the route and then arrived in Austin earlier than he said). I was so thrilled to be reunited with my car, I walked around the outside, saw no damage and signed my life away. The driver left and when I got in my car later, I realized it was a mess. I have a light colored leather interior and there were black handprints EVERYWHERE - the ceiling, the back seats, the front seats, the head rests. He had also obviously laid our back seats down and there were scratches in the trunk of our SUV. My husband and I had the car washed and spent an hour trying to get his greasy hand prints off everything. There are still a few left but it's better now. We think he used our vehicle to transport something inside. But that's not ITL's fault. I should have looked on the inside and Lisa at ITL did everything she could to make things right.

This business is overrated. I did not receive the same level of customer service described in the other reviews and so I do not feel that the premium to ship with Interbay was worth the additional couple hundred dollars over other similar car shipping companies. There was a disconnect between the dispatch and the drivers that created difficulties that I expected I would not have had to deal with by spending more with a "premium" shipper. Unfortunately, my expectations were not met.

We contracted with them to move our car from Seattle to Chicago and all went well at first. When the car arrived in Chicago the window had been cracked and that's when Interbay completely stopped providing any real customer service. I have been emailing them since May asking for updates only to be repeatedly told that they needed to get information from the carrier company. It appeared that they have done nothing to resolve this claim since May and now it's almost September. I have tried to call them but you only ever get a voicemail and then they never call back. They are all too happy to help at first but then just don't seem to care once the car is delivered.

Update: After I sent a scathing email to them I got a quick response back stating they would try and get a resolution. They stated that they were trying to work with the carrier to get the claim paid. I guess we'll see. I just wish they had communicated more effectively from the start.

Update 2 - we were ultimately reimbursed for the damage to the car.

Interbay Transport is the most incompetent and inconsiderate company we have dealt with. They were supposed to deliver my car yesterday and we are still waiting for it. Lisa in the Seattle office is of no help and the car driver that is transporting our car is rude and even threatened to not deliver the car when he was asked about the delays. Stay away from this company.

I needed to write this review because my experience had very little resemblance to all the 5 star ratings. The first issue is that only 5 star ratings are shown so it will be interesting to see if this remains on the site.
I chose ITL because they were local. They were more money but I was extremely anxious with all the companies and their claims. Based on the reviews and the local contact, I contracted with them.
I had to change the date of the pickup and from that point, I seemed to be blamed for every failing. I COULD not receive any tracking information. I was just told (by Lisa) the car would arrive between 8 and 11 days from date of pickup.
On the evening of the 8th day, I received a call saying the car had broken down and needed to be repaired. They were hoping to get it to me by the 11th day.
I was told by Lisa that there was no way to track the car and I would just have to wait until the driver called me. It was supposed to be delivered on the 12th day. Waited and waited.
Talked to Lisa on the 13th day who had alternated between being very good to chastising me to telling me the car was picked up a day later than it was to recalculate the days to saying it was really all my fault . Blame the customer. Nate's respond was to send me a copy of the contract which tells you that nothing is their fault. I was aware of that but surprised by the lack of interest in customer satisfaction.
On day 13, I waited all day and it did not come. Lisa said it would be day 14 that the car would arrive. Lisa is very good at one word responses so I thought she had confirmed the car's delivery for day 14. When it did not arrive on day 14, I received another email that was sharp and unforgiving stating that I was just "one customer" and there are others. Each day I wait and wait and cannot make plans. ITL has my money and my vehicle and will not/ does not offer any other information besides I will get a call 2 hours before it is delivered...whenever that may be.
I feel like I was being shifted from the angry Lisa to the kinder Lisa although I do not believe there was any reason for this aggression. Lisa verbally offers to talk to Nate about a refund/discount for this trouble. She says it will be small. I paid $1200 and she said they would send a check for $50. Their disclaimers say they are not responsible for anything but customer service goes a long way. I received a check. It was $25.00. It was not about the money but I consider this more insulting than trying to appease an unhappy customer. And I do not believe I can be the only one who had an experience like this.
In clear terms, Lisa told me more than once that there is no way to track the car and just wait until they call. I waited from day 8 through day 15, everyday waiting. Hard to believe that all those 5 star ratings were only random reviews and not carefully chosen.