Intercity Lines Inc.

I transported my 2023 Porsche 992 4GTS from Denver, Colorado to Portland, Oregon for a PCH driving trip. Heather coordinated all the details and Scott transported my car with extreme care. They both made the entire process stress free. I will use Intercity Lines exclusively moving forward and would highly recommend them as they are truly the best in the business!

Scott and Alisha handled the shipment of my Tesla Model 3 for a cross country move from San Francisco Bay Area to Indianapolis. From the beginning, they were so friendly, efficient, and communicative, and delivered my car well within the expected time. It was easy to get a hold of them and my car arrived in perfect condition. I highly recommend this business for a stress-free move!

We had my mom's 1964 Plymouth Valiant transported from Georgia to Texas in January this year and chose Intercity lines after a lot of research.

From the booking, to the scheduling, to the loading, communication throughout, and delivery...everything was excellent.

They treated the old gal like she was the finest Bugatti!

If you need car transport, Intercity Lines is the way to go!

Simply disappointing. I've used Intercity Lines in the past with no issues, so I thought things would go well this time around. Unfortunately I learned that they are not a truly door-to-door delivery service, despite what their website says. If their transport truck can't get to the delivery location such as a suburban house in a residential neighborhood, it seems like you're responsible for figuring out the last mile delivery. Headquarters/support says they're not responsible for the last-mile cost of getting the vehicle to your destination if their tractor trailer can't get there. Because they have no terminals, they can't/won't transfer your vehicle to a flatbed tow as part of the service. So after paying top dollar of enclosed transport carriers for "door-to-door" delivery of a $xxx,xxx vehicle, I still had to arrange my own flatbed tow to get the vehicle to my house 3 miles away. Compare this to when I shipped my $x,xxx daily driver with a cheapo no-name open air transport across the country for half the price of what Interline charged, and that company brought the vehicle to downtown in the city to my work parking garage on a dedicated flatbed truck. While the driver was great and did their best, headquarters was unhelpful and their actual execution of service fell well short of expectations especially for the cost and I won't be using Intercity Lines anymore.

Cancelled a vehicle pick up at the last moment on the day the vehicle was suppose to be picked up after committing to do the job.

Contacted Intercity Lines for a quote in April 2019. I was looking at buying a car in PA and wanted to know what it would cost to ship it before I committed to buying the car. I wanted to use Intercity due to their stellar reputation. I filled out their online form and all I got back was the automated response that they would get back to me with the quote. The quote never arrived and in the meantime, the seller changed his mind.

Fast forward about a month and the seller contacts me and says he changed his mind again and the car was back on the market. I emailed Intercity and told them I was still interested in the quote. Matt replied and told me it was still good. I replied back and said that I never got it in the first place. He forwarded it to me and stated they were 2 - 3 weeks out for scheduling. I had the car inspected, closed the deal within ten days and then contacted Intercity to go ahead with scheduling the transport. I filled out the payment forms online and was then told that the window for pickup was now 3 - 6 weeks out. I had a deadline to pick it up from the seller before he went on vacation or I would have to wait another two weeks. I informed Intercity of the dates involved and it quickly became apparent that they would be unable to pick it up before the seller went on vacation. This I could understand, but as I updated Intercity with the availability of the seller, they would tell me that they "would continue to work on it". I wanted them to use the dates I provided to get it scheduled, but they wouldn't schedule it until the seller was back in town.

Then Monterey car week was approaching. I spoke with them and hey explained that they were busy with that and would be until probably the middle or end of September. At this point, I started looking at other options. I found someone else who was a small, two-man team and they got the car to me very quickly in good condition for $300 less than Intercity quoted. This was also enclosed transport. I had waited two months for Intercity and then hired someone else and had the car in two weeks.

I feel like Intercity Lines didn't take me seriously because I'm not some rich, big time collector. I don't think they ever had any intention of transporting my car and they didn't have the integrity to tell me that. It's October 6th and I have yet to be contacted by them since our last correspondence at the end of July.

Update: Now that I have posted a negative review for Intercity Lines, they have tried to contact me twice by phone and once by email. Funny how they are going out of their way now to get in touch with me.