N-Motion Auto Transport

I have been trying to get in contact with them for the past month left voice messages and no one has returned my phone. If they have changed their contact info they need to update it. I have used them in the past twice no issues. Now when I really need them, they are no where to be find.

I moved a load for N Motion Transport on april 18th. I have not been able to get in contact with anyone since april 30th. I have not been paid yet!!! we agreed on paper to a 10 day pay schedule!!!!! I have proof and email correspondence of all im saying if anyone tries to defend.

I revised my review from earlier because I did end up using this company to ship my car. Thankfully they did contact me after leaving me in the dark for a few days. Meagan was nice enough to accommodate me when the car arrived earlier than expected. I was charged an extra $30 that was not included in my receipt or agreement which made me feel a little cheated however, I did receive my car in one piece.

I would never go through this company. I spoke with Meagan whom at first made it sound like I really wanted to business with this company. She was so friendly and helpful until I returned the signed paperwork to her. This was August 11 and I didnt need a driver until August 21 but once I called on August 18 to confirm that my vehicle would be picked up, she said she did not have a driver but that we had plenty of time. Every time I spoke with her, she said she would check with her boss and call me back in 10 minutes. Never happened. I called again and again to either get her voicemail or to hear her say she will call me right back. Yesterday, I had enough and had to call other carriers to make sure my vehicle made it to its destination. Luckily, I had another company take care of my requests and the vehicle was picked up this morning with no hassle. N-Motion should never give quotes if they do not plan on following thru with our requests. Bad Customer Service!!!!!!!!!!!!!!!!!!!!!!!

Initially we use them and the first load was great second load was great the third load a crazy driver showed up and Megan has not called back the guy broke our trailer left it in the mud and Megan does not call back so I don't recommend using this company at all. She sold her self is a company that really verified their drivers which is completely untrue because I talk to every single one of their drivers and they were not been verified direction brokered thru another company

Meagan moved my priceless collection of roll royces from LA to Houston seamlessly! She kept us updated and made the transport a complete success. I recommend Megan to any car owner

Based on the mostly positive reviews and a convincing initial discussion with Meghan, I booked my car transport from NJ to Texas with N-Motion. It turned out to be a nightmare.

The first issue came up when the driver I booked for a Saturday pickup arrived at the car dealership one day early (on Friday) and I did not find out via the transport company, but rather a call from my contact at the dealership. Meghan was very apologetic, explained that she didn't know why that happened, and committed to find another driver as soon as possible. I heard nothing from Meghan for the rest of the day Friday and also through Saturday, so I tried calling and emailing her for an update. When I didn't receive a response, I tried calling the main number for N-Motion, and immediately got a message that "the voice mailbox for Joshua is full". I hadn't worked with a Joshua before so wasn't sure who this was. When I tried again an hour later, someone picked up with a "Hello?" -- I asked if I had reached N-Motion, which they responded with a "yes." I explained the situation, and was told that Meghan had left for the day, but I should try her cellphone. When I explained that I left a voicemail already, the response I got was "I have no operations people here, so there's not much I can do", but I would receive a call back. No one ever called me back. By this time, my credit card was charged the full shipment amount, even though I was promised that my card would not be charged until a driver was confirmed and booked.

On Monday, I was told that a driver would pick up the car between 3 and 5 PM that day. I got a call from the dealership that the driver told them the car would be picked up the following day. Another call to Meghan, that driver was cancelled, and it was back to square one to find another driver. Finally they found someone to pick up the car on Wednesday and thankfully I received the car by the following weekend.

I was appalled at the lack of communication, professionalism, and customer service. Once my credit card was charged and issues arose, both me and the dealership learned about the issues first, and I needed to chase someone down at N-Motion to inform them of the issues and try and get someone to deal with them. Working with N-Motion was one of the worst, most frustrating customer service experiences I can remember. Hopefully this review saves someone else from a similarly bad experience.

I use N-Motion Auto Transport for all of my shipping needs. I own a dealership here in Southern California called Cali Auto Group and Ryan & Josh take care of me and my customers all the time. I highly highly highly recommend them. If you ever need to ship a vehicle or truck or anything ... Call them! They have even helped us ship some vehicles out of the country.

Every time is a smooth transaction and process.