National Transport LLC
Customer Reviews
Update 3
They sent a hot shot to move a loaded 40ft. And a rotator to load it with no communication of what was being sent rather than the LANDOLL that was ordered. Run run run
Day 2 of trying to move this container. They already canceled another load. My fault. The credit card didn't go through. Maybe a blessing in disguise. Now they're looking for excuses to cancel the container already paid for. My heart says let the $6500 go but who can afford that??? I'll update y'all on it soon. Prayers and pepto needed to deal with this company.
I requested a landoll to transport my 40-foot container, and I was told I could pay by credit card. Then the bait and switch began. No, I couldn't pay credit card. Ach or wire transfer. Should have been a red flag. Second, they couldn't get a landoll, but assured me the cranes could do the job. Apparently NOT. The container wasn't in position for the wreckers they sent. It was in position for a landoll. So I the customer called in a favor from a goat operator and he can the same day but not before the drivers, who started late to begin with, left. This wasn't our first time transporting big equipment. We had already transported a WWII tank with a military trailer and a half-track with a military trailer. We asked for a landoll because that was what was needed to get the job done.
Update 3
They sent a hot shot to move a loaded 40ft. And a rotator to load it with no communication of what was being sent rather than the LANDOLL that was ordered. Run run run
Day 2 of trying to move this container. They already canceled another load. My fault. The credit card didn't go through. Maybe a blessing in disguise. Now they're looking for excuses to cancel the container already paid for. My heart says let the $6500 go but who can afford that??? I'll update y'all on it soon. Prayers and pepto needed to deal with this company.
I requested a landoll to transport my 40-foot container, and I was told I could pay by credit card. Then the bait and switch began. No, I couldn't pay credit card. Ach or wire transfer. Should have been a red flag. Second, they couldn't get a landoll, but assured me the cranes could do the job. Apparently NOT. The container wasn't in position for the wreckers they sent. It was in position for a landoll. So I the customer called in a favor from a goat operator and he can the same day but not before the drivers, who started late to begin with, left. This wasn't our first time transporting big equipment. We had already transported a WWII tank with a military trailer and a half-track with a military trailer. We asked for a landoll because that was what was needed to get the job done.
I purchased a shipping container to store everything from my 3 bedroom home.. my adventure into full time RV life was beginning. A Google search gave me National Transport as a highly rated company that could transport a very large 40' high cube shipping container from Ft Lauderdale FL to Buffalo NY. I had Luke Foster as my rep from National Transport. He kept in touch throughout the process and made it seamless.
On the morning that the truck was scheduled to arrive (8 am) I got a call from Luke .. a massive snowstorm hit Buffalo and the driver that was scheduled for my trip was unable to drive the shipping container up due to the inclement weather. I had a crane at 8 am that was on scene to load the container onto the truck and they charged me $500 without loading the container (no truck).
Luke arranged for me to get refunded by his company for this charge.
The problem? I had sold the house and the new owner was moving in the next morning but this shipping container took up the entire street and entrance to the house . Needless to say I was panicked.
Luke told me to standby for an hour while he scoured his database for a trucker that could go into snow. Within an hour he had found one AND Luke went ahead, made the calls and convinced the crane company to come back.
The container was picked up and placed onto the truck by noon ! In time to drop my twin brother off at the airport for his flight back to Buffalo to meet the truck upon arrival.
I don't post reviews. Ever. But this time I thought it prudent. Many companies claim to be great and many reviews give five stars when the service is performed with no glitches. But I judge it by how the person handled plan B. When shit went sideways did they ignore my calls or try to brush it under the rug....
Well, Luke handled this snafu so expertly that I had to come on and write a stellar review.
The customer service was phenomenal. Everything got handled in the most efficient manner despite the snowstorm, lack of driver etc. And it was done in such a quick manner that I was astounded. It was wonderful to deal with such a solid company that stands behind their promise of great service. They went above and beyond despite Mother Nature trying to ruin it
I purchased a shipping container to store everything from my 3 bedroom home.. my adventure into full time RV life was beginning. A Google search gave me National Transport as a highly rated company that could transport a very large 40' high cube shipping container from Ft Lauderdale FL to Buffalo NY. I had Luke Foster as my rep from National Transport. He kept in touch throughout the process and made it seamless.
On the morning that the truck was scheduled to arrive (8 am) I got a call from Luke .. a massive snowstorm hit Buffalo and the driver that was scheduled for my trip was unable to drive the shipping container up due to the inclement weather. I had a crane at 8 am that was on scene to load the container onto the truck and they charged me $500 without loading the container (no truck).
Luke arranged for me to get refunded by his company for this charge.
The problem? I had sold the house and the new owner was moving in the next morning but this shipping container took up the entire street and entrance to the house . Needless to say I was panicked.
Luke told me to standby for an hour while he scoured his database for a trucker that could go into snow. Within an hour he had found one AND Luke went ahead, made the calls and convinced the crane company to come back.
The container was picked up and placed onto the truck by noon ! In time to drop my twin brother off at the airport for his flight back to Buffalo to meet the truck upon arrival.
I don't post reviews. Ever. But this time I thought it prudent. Many companies claim to be great and many reviews give five stars when the service is performed with no glitches. But I judge it by how the person handled plan B. When shit went sideways did they ignore my calls or try to brush it under the rug....
Well, Luke handled this snafu so expertly that I had to come on and write a stellar review.
The customer service was phenomenal. Everything got handled in the most efficient manner despite the snowstorm, lack of driver etc. And it was done in such a quick manner that I was astounded. It was wonderful to deal with such a solid company that stands behind their promise of great service. They went above and beyond despite Mother Nature trying to ruin it
We needed a 24 foot trailer moved from Virginia to North Carolina. I checked with a few transporters and National had the least worst reviews here on Yelp and decent reviews on BBB. They gave me a price, asked for some confirmation details and after sending a contract, confirmed the total cost.
They eventually got the job done, with no damage and at the quoted price. Communication could be better as I had to follow up a number of times to confirm the pickup, ask when the delivery would be and then ask more.
National Transport is a broker and the driver they selected had a breakdown on the way causing two days of delays. They did get the trailer delivered and while he wasn't able to get it into my backyard where I wanted it, it is at least secure at the side of the house. I had money for a tip for the driver if they could have gotten it into the yard, but that money stayed in my pocket.
I did manage to get it into the yard myself a couple of days later. I think maybe next time, I'll just rent a pickup truck and do it myself.
[Review 19981 overall - 1726 in Florida - 955 of 2023.]
This company was suggested to me by another customer, the company was shipping my truck to a dock and happened to get into an accident. I was notified of the accident 3 days after it happened through e-mail and was not provided any more information. I then looked to National Transport for help getting information about the truck and what happened, I had to make many phone calls and emails in order to get information to figure out what happened and had to keep National transport in the loop. After I finally got in touch with the right insurance National Transport then sent me an email saying "Unfortunately because we are the broker and not the carrier we are limited to our involvement" and could not help me any further I hope you take this into account when you are shipping your vehicle because despite how much the website tries to make it seem like they are fully insured through them YOU ARE NOT and you will be under "cargo insurance" which will only allow them to fix your vehicle and avoid paying you for a rental car, depreciation of your newly hit vehicle.
If I could give them no stars I would. We ordered a car to be shipped on a Monday and they sent the carrier over the Saturday before. The service is beyond awful and you can't get a human on the phone to remedy any issues. Never ever again and we will be fighting the charges they are posting to out credit card.
Do not use this company. I was promised a pick up date of Oct 1, they picked up a day late and lied and said the dealership where my new car was at, told him to come back the next day. The dealership sent me screenshots of their conversation that showed he was running behind and could her pick it up on Oct 5th! 5 days after the promised date!
I originally was given a delivery date of either Oct 6 or 7 and am now being told I will not get my vehicle until Oct 10th because their truck broke down. But I I had to constantly call and text to get any information. They do not communicate with you. I had to call over and over again. Their website states you can track your vehicle online. Not true. You can only call the driver. The driver doesn't answer the phone, I know he reads the texts, because he has it set to read receipt. But doesn't respond. They don't care about the customer. Just getting your money. They are argumentative and when asked how they are going to make it right. When I suggested I get a partial refund back at least, they said absolutely not.
If you get Claire on the phone, you will be highly disappointed. Sweet to you until you want answers. Talks over you and doesn't listen. Promises to call back and she doesn't. You will have to keep following up then go over her head.
I paid for an enclosed transport of a classic motorcycle. It showed up on a open flat bed trailer. They had parked on the very front of the trailer. Sand and rocks had blasted one side of the bike. Driver said 'news to me' and could not wait to leave. National Transport said 'well, that should not have happened' and offered 50 bucks compensation.
They were great and I will use them again. My SUV was delivered earlier than expected, but I was kept informed along the way so there were no surprises. I chose this company because they had the lowest quote out of 4 others I called. My car was transported from DC to Central California in 8 days in the same condition it was picked up. I used the outside trailer option because I did not need anything fancy. I highly recommend this company!
It may have been a misunderstanding on my part, but I assumed that the pickup and delivery dates were firm, whereas the company sees them as a range. If this loose arrangement works for you, then there is nothing not to like about this outfit.
My car was delivered fast, on time, and undamaged.
It was really dirty; like I waited till after it rained before going through the car wash dirty. I have rarely seen a car that dirty. Even so it was an open trailer and I can't find fault.
But when it was delivered the battery was dead on both the car and the portable jump battery. He hooked up the portable jump battery. The power window rolled down a inch. My father and I had to push the car off the trailer. And push it into the drive way. This is were it gets bad. The driver left us with a dead battery and the power window rolled down a inch and it looked like it would rain any second. Panicking my dad removed the battery while I bought a new one at the store. So we did an hour of unnecessary work, paid $150 to replace a perfectly good battery, and got really dirty doing it.
Great service!
They moved my car enclosed from FL to CA and were a day early! My car was in perfect condition as I have left it. Only took about 7 days to get to CA.
I would highly recommend.
Used this company to ship our daughter's car home from college (California to Texas).
The actual transport was perfectly satisfactory and the car arrived in perfect condition.
However, communicating with this company was a hassle. We booked the shipment so that the car would be picked up within 5 days, the 5th day being the day that she was leaving town. When we finally heard from someone regarding scheduling of the pick up, they gave us a two day window, both days being AFTER she was leaving town. Perhaps we failed to read the fine print, but be aware that the 5 day period refers to 5 business days. We tried repeatedly to reach the company via phone and e-mail to discuss the issue and hopefully make other arrangements, but there was never a response. Right before my daughter left town, she finally received a call that the car would be picked up on Monday (the next day). Out of time, she finally had to impose on a kindly professor who allowed her to leave the car in his driveway for what we thought would be a short period of time--just until the next day. We notified the company of the change of address for the pick up (at this point, we had a number and e-mail of someone in New York, a phone number in Florida and a phone number of a driver). The friendly professor waited at home all day on Monday, and the car was not picked up. The response from the company? Although the car was not picked up on Monday as promised, they were still within their 5-day window. My daughter was embarrassed to further inconvenience her professor, who was not able to be at home the following day. We had to ask him to just leave the car key under his doormat, which, although it turned out fine, made us uncomfortable.
Even after notifying them (I had a phone number and e-mail for someone in NY, my daughter had a phone number from someone in Florida and a phone number of a driver in CA) about the new pick up location (within about 3 miles of the initial location) and receiving a written acknowledgement stating that the driver would be notified ASAP, the driver called (from yet another phone number!) saying that he was driving around the college campus, unable to locate the car. After giving him the updated address, the car was picked up, transported and delivered without incident within about a week.
Bottom line is to be aware that you are not booking directly with the actual carrier and that you may encounter communication difficulties if you have any changes or if you have hard dates and times for pick up or delivery.
I recently purchased a car out of state and did not want to spend my only day off in 12 by flying and driving 6+ hours. The dealer suggested this company and the quote was exact. I didn't want the car delivered on Friday the 13th and they arranged transport within 2 hours. The driver picked up the vehicle, called me and text"d message with updates as he was delayed.
Upon arrival the driver was professional and unloaded the vehicle expertly. He pointed out things observed at pickup that I wouldn't have. (The car is a high end European import that is gently used)
I would recommend this company to anyone and especially the driver.
Did they pick up and deliver my car, yes they did but dealing with them was a nightmare.
First, while they tried to be helpful and have every operator offer to help you out it's better when you deal with just one operator throughout the entire process rather than having to explain and re-explain what you need to different people, this was not helpful.
Second, I'm the owner of the vehicle but my company paid for the transportation. So why would they call my company and inform them of the pick up date? I never got a call about the pick up date, I had to follow up with the transport company and they said they called me, I told them that I didn't understand why they called the company when I'm the owner of the vehicle???
Next, they wouldn't give me a time frame as to when the car would be picked up, a 4 hour block would be nice but they didn't. They just said, on this date have your car ready, this is their line of business they should know at what approximate time the car will be picked up.
My car was picked up a week before its scheduled delivery but then it arrived before I had even left! I had told the operators many times on the exact date that I would arrive. The driver contacted me letting me know that it would really help him out if I was there to accept the car, I don't blame the driver, I blame the transport company.
In addition, they that due to legal issues that I couldn't add more than 100lbs in the trunk, surprisingly these legal issues would vanish if I paid an additional $200.
The price was ok but dealing with them was a nightmare. Like I said my car arrived ok, I give credit to the driver not to the transport company. The 2 stars was for the driver.