Nice Car Auto Transport

Made a plan to ship my car and stopped responding and never gave any explanation. Told me they would pick up the car between 2-4 and waited and no call and nobody showed up

NIce auto transport dispatched a car to be transported by my company and after several attempts they still did not pay for the delivery. Mr. Kevin - a representative for the company does not pick up the phone, does reply messages. In result my company will sue Nice Car Auto transport in small claims court. By the way, the compensation for the delivery of that vehicle was only 300 dollars. I don't recommend any transporter to deal with this company, As well as customer to deal with the company like this.

The car transport business in general is a sketchy business. But this one operated by a pizza shop person, Kevin Bergman, is the worst business I have dealt with in many years. Kevin is a broker and does not own his fleet. Therefore a request is submitted by Kevin into a central booker and then it goes into neverland.
We submitted a request months ahead and gave dates that we needed our car picked up in Florida and was assured that everything was all set. We started calling several days prior to the pick up and could never reach Kevin Bergman (phone calls get forwarded to other numbers than one listed on website). This continued for at least 5 days and we began to panic because we were in a rental and needed to be out of the house the first of the month. Two days prior to having to leave the house we hired a private individual to drive the car, which was double it would cost to be taken by a transport carrier.
I could go on and on but read all the reviews and see that this business is a sham. Whatever you do - find a legitimate transport company - not easy and definitely stay away from this guy!

They pitched me with their great ratings to get the job! They must have friends and family post for them because great service is the furthest thing for the truth. I'm in California, family still in Michigan. Set up the job, never argued the price, jumped through hoops to get the vehicle dropped off at a dealership to be picked up for their convenience. I was first told Thursday or Friday, I told them I need a specific day because of my circumstances. I was e-mailed Friday July 28th between 1pm - 4pm. No show, no call, no ones answering the 561 705-6416 phone number, but they did when they wanted the work. If you still choose to use them, make sure you double book the job if you have a time crunch because they are not reliable. Not sure why people just can't say no, I don't think i can do it rather than jack you around?

First and only negative review for a company but when you are given a pickup day, its moved three times then you are ignored despite multiple voicemails and messages left with owner and secretary this is what you get. This was a company recommended by a dealer who does business with them regularly so I was confident but this quickly turned into a nightmare. Adequate time was given to pickup vehicles, price was agreed, contract signed, CC info rendered and then the company contact disappeared. I was relying on this company to help me with my move across the country and ended up getting burned...bad. I was without the vehicles for two weeks while trying to coordinate with another company and friends near my previous home. This may not seem like a big deal at first but when you move to a city across the country and don't know anyone this just adds to the stress exponentially. Being that this was over two months ago you can only imagine who infuriating this was to be submitting the review now but buyer beware, this needs to be said.

This company is very professional and for the first time my car was delivered when they said it would be.

I have shipped quite a few cars and these guys are the best I've ever used!

Good job guys!!

THREATENED MY FAMILY
Shortly after I published the review below, I received this from Kevin Bergman, the owner of Nice Car Auto Transport on Wed 5/20/15 1:26 PM

"I suggest you keep your review to your self otherwise your daughters information along with other things will get posted online!"

Over the next four hours my daughter and I were cyber harassed
* My daughter received 8 unsolicited phone calls from insurance companies
* My credit card accrued $600 in bogus charges
* I received 7 unsolicited emails directed at my daughter, offering her car insurance

Buyer beware !!

+++ original review, published 5/20/15 +++
INCOMPETENT, RUDE ... GO ELSEWHERE

After reading reviews on transportreviews.com/com…, I spoke to Kevin Bergman, the owner. He sounded gruff but honest, and I decided to ignore the few bad reviews and focus on the good ones.

I contracted with them on 4/23/15 to transport my daughter's car from Florida to Seattle, with pick up on 5/14 in Fort Myers. She was planning on leaving for Seattle on Wed 5/20, and we figured 6 days would give us sufficient time if there were delays in pick up.
* We were told the likely pick up time would be Thu 5/14 and we'd get a call from the driver an hour or so before.
* On Thu 5/14 we were told it would be picked up on the morning of Fri 5/15
* On the morning of Fri 5/15 we were told the driver was still in Miami, and would pick up on the afternoon of Fri 5/15
* In the afternoon of Fri 5/15 we were told the driver would pick up Sat 5/16
* On Sat 5/16 we were told the driver would pick up on Sun 5/17
* On Sun 5/17 we were told a new driver would pick up between 4p and 5p on Mon 5/18
* On the morning of Mon 5/18 Kevin called my daughter and asked her drive 40 miles to Naples to drop off the car, and "take Uber" back to her work. She said she couldn't get off work for that long.
* In the afternoon of Mon 5/18 the driver called me to say he'd pick up on the afternoon of Tue 5/19

The constant broken promises caused me to lose trust. I called on Monday 5/18, to ask why the car hadn't been picked up yet. His responses were:
1. Stop harassing him
2. The reason for the most recent change was because my daughter was working till 3:30pm
3. I should read the contract, "there's no guarantee"
4. He'd only made one or two changes since the weekend

I can put up with rude customer service, but not when it's combined with incompetence. I cancelled the contract and went with another carrier, who picked up the car on Tue 5/19.