Numark Transportation

Always deliver our shipments on time and in tact. Very friendly and professional drivers as well as their staff that schedules our shipment for pick up.

We had a delivery yesterday (3/10/2022) of some chemicals we get regularly. Normally everything is fine, but, yesterday, not so much.

I received a call from the driver asking how to get to my location, I told him the location and that backing in is one way some of his fellow drivers did it. About 30-45 minutes later I received a call from the driver again asking about the location again (we have a 140' gravel road that opens up into our fully paved asphalt property). So he backs up (he didn't have issues, it was quick). When he steps out though, the first words out of his mouth are "your situation here is fucked up and you need to fix it". I was taken aback but ignored it. He started unlocking the truck loading door and asked "do you have a forklift?" in which I replied "no, that's why we require you guys to come with a lift gate and pallet jack". He actually glared at me and in a chastising voice said " you are SUPPOSED to have a forklift". I replied "we have never had one and have been getting these deliveries for 50+ years". In which he replied "well you fuckin need one". He handed me the delivery papers to sign, so I did.

At this time I noticed he had two pallet jacks, both a standard one, and an electric one, which is the one he used to get the pallets to the lift gate, then he switched to the normal one. He brought them down and I said "they go over there by the white buckets (the location is about 60ft away on paved asphalt, it's even a slow slope downhill). He replied "nope, too heavy." He then dropped the pallet on out handicapped parking spot and said "you should have had a forklift, it's your problem." So I took the signed delivery slip and said "then you don't get a confirmed delivery and you can explain it to you boss." I then walked away. He of course wasn't done and I could hear him yelling: "you need to fucking sign, I had a bad fucking day, you're a fucking asshole, this is fucking bullshit, fuck you!"...

Uh, your company needs to check your employees, this is the most unprofessional and just gross attitude I have EVER dealt with. I literally have NEVER had ANYTHING like this happen. YOUR EMPLOYEE WAS A GROSS, VULGAR, SLOB, MANCHILD, HE NEEDS TO BE MAKING FRIES, NOT DRIVING HEAVY VEHICLES AND MAKING DELIVERIES OF HAZARDOUS MATERIALS.

Extremely rude driver. Nothing but attitude. Came in and said I've been waiting 15 minutes for someone. Instead of coming in and letting us know he was out side in the first place. Not very smart. Rude dude.

Looks like their service is slipping. I've been using numark for a while for my smaller ltl shipments. Not because of price, but for their mostly overnight delivery. But the past 2 orders now have taken 3 days. The most recent shipped on Thursday and it's Monday now and my customer asked for an ETA. I called the socal office and they told me to call the San Leandro office.

The lady that tracked my shipment told me it was delivered already. I asked her what time it was delivered and she put me on hold. Then a Dave, the VP of the company, he later told me, asked me in a very rude tone, why I didn't ask that part in the first question and told me to call back in an hour. Rude. Lost my business. Good job, Dave.

Exceptional service, reliability, and affordability! Same day pick up next day between LA and SF.

they are the most reliable, proactive and resourceful,
Hayward to LA one day no slop or excuses

I experienced poor reliability and even poorer customer service from this company. I had critical engine parts that were promised for delivery on Friday by noon, for an install on Saturday. At 1:30 PM when the parts had not arrived I called them and spoke with the terminal manager, Vince, who told me their truck was broken down about 45 minutes from my location. I asked him if he could send another truck to transfer the items and complete the shipment, (rent one if necessary) but he said no, I would have to wait until Monday. Since I needed the parts to complete a $12,000 installation the following day, I asked if I could just drive to the current location and retrieve the shipment but he refused saying they would deliver on Monday. I had the feeling he was just trying to dodge my call and get me off the phone when he said "as soon as the truck gets back to his terminal he "PROMISED" to call me and make arrangements for an urgent delivery". I gave him both my business number and my cell phone and said "I'll be waiting for your call". Hours later he never called.

I followed up at later in the afternoon (4:30pm) and spoke with his manager, Dave. I explained the situation and that Vince had promised to call me back. He told me Vince had gone for the day. I asked about getting the delivery sent down that afternoon or the next day but his reply was a terse: "Your location is not just around the corner you know" (it's about 1:45 hrs) "and we don't work Saturdays". When I pressed him to let me drive up and pick it up, he acted like it was a big imposition on him. Reluctantly he agreed to "allow" me to drive 1:45 on my time (and my dime) to pick up the shipment that HIS company was supposed to deliver by noon on Friday.

Oddly enough this is a quote from Numark's website about their standards:
"Numark Transportation has made it their commitment to provide the most efficient service, at the most competitive rates, with exceptional customer service".

I guess their idea of "exceptional" is different than mine.