Passport Transport

All around one of the worse enclosed car haulers out there. Some Good drivers but management needs help. Damage claims are generally discarded unless they are forced. It generally takes some kind of legal action.

After 30 days they did not pick up the car as contracted. Waited another 60 days and many calls about scheduling a pick up date. 90 days I was strung along saying I should be on the schedule soon. The seller is now moving and the car will be put outside his garage on a public street. My final call to Passport Transport the representative lectured me on the word logistics and told me I should contact another transport company since I am now in a bind to move the car. Poor customer service and failed to deliver on contract. I though going direct with a transport company would be a great experience and build a good relationship for future vehicle moves. Sadly it was a terrible experience with Passport Transport. Going back to Uship.com for my shipping needs.

After placing my online order, I was contacted by two selling agents regarding my transport. Both assured me separately that my quoted pickup window would be met.

As that deadline approached, I still received no updates and when I called was told that it would take another MONTH before they could pick up my vehicle because there was a shortage of drivers due to them being hospitalized. I asked if there was anything i could do as i was paying for storage and didn't want to pay another month. I was transferred to a supervisor who never returned my call. Not only do they have a logistics and customer service issue but apparently a safety issue as well.

DO NOT RECOMMEND.

Passport was great. Chris worked with me to get the car picked up within a tight window, and Andy kept me updated as he drove. Pickup and drop-off were quick and efficient, with plenty of heads-up they were coming.
Very professional, and everything was in order - can't ask for more.

I would use Passport Transport in the future for all of my vehicle moves. EXCELLENT communication, reasonable prices, experienced drivers, GPS tracking the entire trip of you car, EVERYTHING about Passport Transport is first class. They are a carrier and not a broker. Door to door service, no hidden costs, EASY pick up and drop off. HIGHLY RECOMMEND ...give yourself a piece of mind. Your vehicle will be safe with Passport. They use nylon ties and have semis with hydraulic lifts for low profile cars. Wayne was my transport driver and he always kept me informed and notified me 24 hours prior to drop off. The company's GPS tracker gives you an idea of when your vehicle will arrive.

Big complaint is that it took just 1 week less than 3 months for my vehicle to be delivered from the time I booked the shipment. Passport was not particularly good with communication, to find out status I would have to reach out and ask what was happening, they did not give me updates. I was promised on several occasions that my truck would be picked up but it did not happen. In the end the Operations Manager had to get involved and even at that it took a couple more weeks for the pick up. The truck diver did a good job and my vehicle arrived safe but they still had a mix up on my phone number which complicated the delivery. Since delivery there has been no follow up to check on the delivery or to inquire about my satisfaction. Seems like a decent company but given my experience I would not use them again and would not recommend them. There are others out there that provide much better service. I regularly do vehicle shipping so I have experience and this is the worse that I have encountered.