Philam Transport

I hired this broker through Uship.com to pick up my 64 impala in los angeles and deliver to Kansas, the driver wrecked my car when he was loading it, he side swiped my passenger quarter panel. I left a review on Uship.com stating what happened. 5 minutes after I left my review the owner of philam transportation called me and accused me of lying and cussed me out then hanged up on me. This company as no real customer service. I sent him pictures of the damages and a written note thar was signed by his driver stating that he did in fact do the damages. I asked him if he was a real man he should apologies for his phone call. Never got the call so definitely not a man.
I will be reporting you. Thank you for your f up service.

I hired this broker through Uship.com to pick up my 64 impala in los angeles and deliver to Kansas, the driver wrecked my car when he was loading it, he side swiped my passenger quarter panel. I left a review on Uship.com stating what happened. 5 minutes after I left my review the owner of philam transportation called me and accused me of lying and cussed me out then hanged up on me. This company as no real customer service. I sent him pictures of the damages and a written note thar was signed by his driver stating that he did in fact do the damages. I asked him if he was a real man he should apologies for his phone call. Never got the call so definitely not a man.
I will be reporting you. Thank you for your f up service.

Be ready to forfeit your deposit. If the driver that he hires for you does not work for reasons out of your control, you will not be seeing it back. Good luck even getting Gilbert back on the phone to discuss it. Shady business practices at best.

Be ready to forfeit your deposit. If the driver that he hires for you does not work for reasons out of your control, you will not be seeing it back. Good luck even getting Gilbert back on the phone to discuss it. Shady business practices at best.

Gilbert at Philam found me the best rate for shipping my car cross-country. Understand that they're a broker, so they're not the ones delivering the vehicle, but they saved me at least $300.

I was a little taken aback by how casual it seemed e-mailing Gilbert, who replies quickly with one sentence replies. I can understand others who are put off by this, but it's efficient. There was one miscommunication where my car was a GTI but the carrier expected a Jetta, but it didn't make a material difference.

I felt a little anxious being told I wouldn't have confirmation of a carrier until 72 hours before, but he got it confirmed a week in advance, which put me at ease.

If you want to confirm they're a real business, you can find them on the DOT.gov website: safer.fmcsa.dot.gov/quer…

Philam are also active on uShip.com, a site where transportation companies bid on auto deliveries. They have almost 1000 reviews. uship.com/service-provid…

They made a mistake in listing the vehicle and then at the last minute tried to pass the cost on to me. They're just not good at doing business. I would not use them or recommend them.

The worst company ever, zero communication, doesn't answer the phone, over charges, says he will call you back and never does. Hangs up the phone. Don't waste your money. Run and don't waste your penny on this company.

Very unprofessional company, bad and rude customer service. Not answering phone or calling back

Gilbert is amazing he took the time to explain how vehicle transportation works from A to Z. He gave the the best quote. I was moving from Miami FL to Glendale CA and I was able to get my vehicle picked up on time and deliver took only 4 days. A bit of communication problem on deliver do to the driver but as soon as I called Gilbert the driver called back in 5 minutes and provided my ETA. Amazing service !!!!

Terrible and very shady transport company, with extremely unprofessional customer service. Worked with Gilbert to transport a car. Seemed ok at first, but things turned south. We were having issues delivering a car due to the weather which is understandable. His hired driver couldn't give me a confirmation on whether he was going to stay and wait for the storm was over to pick up the car or not. Gilbert went ahead and canceled on the driver, and hired a new driver. He lied to the original driver saying I no longer needed the car transported (That was a lie he used so he wouldn't receive a bad review and have the $100 cancellation fee charged to me instead).

Goes without saying the original driver was extremely angry, called me to try and figure out what is wrong. I informed him on what is happening, that Gilbert canceled on him and hired a new driver. Soon after my phone call with the original driver Gilbert called me very angrily yelling at me and asked what I have done. He was completely unprofessional and was cursing at me over the phone and complaining about the terrible review he was getting from the transporter. He got so upset and abruptly hung up on our phone call. After this I could no longer work with Gilbert to transport my vehicle.

Avoid this company completely to ship your car. Listen to the other negative reviews on this company. Honestly, this place doesn't even deserve even 1 star.

If there were a way to give no stars at all, I would certainly do it. I spoke to Gilbert, the owner. He's a fast talking guy who tries to reassure you that he's doing you a fantastic service by giving you his login information to all of his shipping sites, etc. Well, I fell for it hook, line, and sinker.

He takes a "deposit" to make sure he gets paid up front. He tells me the transaction will be $149 to ship my car. He also says he does not take any money until the car is picked up. He wants a card "just as a reassurance". He states he will call before the card is charged if you want to change the card to something else. I wake up the day the car is supposed to be picked up and he has charged my card $175. I didn't want it going on the card I gave him and he never called to get a different card as he stated. He states this is an error in his accounting department, which doesn't actually exist. He is a one man show. No one else works at Philam Transport. He refunds the money and charges my other card the correct amount of $149.

Just as an FYI - I include the following because even though Gilbert doesn't own the trucks or have anything to do with the driver, it lends to the overall situation of the transport and as the broker, he should hold some responsibility as to who I paid him to hire to transport the vehicle.

The car is picked up by some shifty immigrants on Friday. Gilbert states on the phone that the car will be there on Monday or Tuesday. Those days came and went, no car. Wednesday - No car. Thursday - driver calls and tells my wife he wants to meet her in a vacant parking lot at 12:30 AM with no lights. No go. Finally scheduled for Friday morning. Wife arrives and then the driver tells her that he isn't giving her the car unless he gives her an extra $100. I call the actual transportation company and get all of that squared away. Please keep in mind, this entire time, my wife has a ONE WAY rental car to the tune of $350 because the car didn't arrive when Gilbert said it would.

After multiple calls with the transportation company, they send me the original contract which states that the car can be delivered within 2 days of when Gilbert promised it would arrive. So, in the contract it states the car could have been delivered on Thursday with no penalty. Gilbert never mentioned this, and thus LIED about when the car would be delivered and knew up front that the transportation company was under no obligation to deliver the car when he promised me it was to be delivered.

Fast forward to Friday morning - I now have an ADDITIONAL $149 fee on my credit card as Gilbert stated that he "refunded the original $149" for some reason that no one knows. I will be calling my credit card company today to dispute all charges and cancel all cards he has access to.

I really thought I was doing do diligence researching and finding a reliable transport company. Pat was outgoing and informative on the phone, reviews were good(for a transport company). I agreed about a month ago, was in constant contact with Pat until the week my truck was suppose to be picked up. First I received an email that it would be picked up over the weekend, the weekend passed, with no pickup of my truck. Then I was told by Pat verbally to expect pickup on Tuesday afternoon and he was sending me an email. The email never arrived. I left several voice messages and emails. No response. My husband was able to get thru (using his phone) to find out there was no scheduled pick up and that they were still unable to find a driver. I have emails stating I would have it delivered on the 24 or 25 of June. They have had a month to find a driver. If the bid we too low, they should have contacted me immediately. The owner Gilberton offered to take my truck and store it until they find a driver. Umm I dont think so. In summary, the drivers will always choose the higher bid. Do not take the lowest or even second lowest offer you receive. Thanks for nothing Patrick at Philam Transport