Shipping Experts

Thank you for a very pleasant experience with moving my car from CA to FL. Driver Eric was very professional and curtious, the car was picked up and delivered door to door and on time. I will recommend this as a good value service to anyone who asks.

Thank you for a very pleasant experience with moving my car from CA to FL. Driver Eric was very professional and curtious, the car was picked up and delivered door to door and on time. I will recommend this as a good value service to anyone who asks.

I do not recommend this company to ship your car. I went through a broker who used this company to ship my car from CA to TX. There were many issues. First, the lack of communication from the driver regarding pick-up time and delivery-time; never received calls from him until the day of that he arrived in both locations, and the estimated times for pick-up/delivery he provided were far off. Second, while one price was quoted to me, the driver ended up telling me 30 mins before my car was delivered that it was going to be $125 more than they quoted. They claimed it was because the wrong car had been listed and quoted (sedan vs small suv). The problem is they knew this upon pickup and still accepted the car and never mentioned it would be a different price until 30 mins before delivery. Third, they do not show you the BOL before they ask for your signature on it. The driver had me sign on his phone on a blank line where it asked for my name and signature. I kept asking him, before I signed, to see the actual BOL, and he said he didn't have it and I was just signing for the photos he took of the condition of my car at pick-up. I kept telling him there had a to be a BOL that I needed to see before signing it. I ended up signing b/c I needed my car to be shipped (I was leaving the next day). When I brought this up to dispatch and that the actual BOL I received (later via email) had many more scratches/marks indicated than the driver even acknowledged when he did the walk-around, they said the driver should've showed me the BOL. The driver, upon delivery, said the app doesn't take him to the BOL and he still didn't know how to show it to me when I had to sign again upon delivery. You can't ask for someone's signature on a blank line and then insert it into a legal document later. And showing a BOL to the customer before they sign is required. This is very basic!



Lastly, while the driver was picking up my car, he was telling me a story about why they're required to take photos - he kept saying a "same sex couple" sued them for damages they said happened in transit. He said "same sex couple" at least three times. Not sure what relevance that has in the story, but it was obvious he was trying to make some sort of point by saying that. Very unprofessional.

I do not recommend this company to ship your car. I went through a broker who used this company to ship my car from CA to TX. There were many issues. First, the lack of communication from the driver regarding pick-up time and delivery-time; never received calls from him until the day of that he arrived in both locations, and the estimated times for pick-up/delivery he provided were far off. Second, while one price was quoted to me, the driver ended up telling me 30 mins before my car was delivered that it was going to be $125 more than they quoted. They claimed it was because the wrong car had been listed and quoted (sedan vs small suv). The problem is they knew this upon pickup and still accepted the car and never mentioned it would be a different price until 30 mins before delivery. Third, they do not show you the BOL before they ask for your signature on it. The driver had me sign on his phone on a blank line where it asked for my name and signature. I kept asking him, before I signed, to see the actual BOL, and he said he didn't have it and I was just signing for the photos he took of the condition of my car at pick-up. I kept telling him there had a to be a BOL that I needed to see before signing it. I ended up signing b/c I needed my car to be shipped (I was leaving the next day). When I brought this up to dispatch and that the actual BOL I received (later via email) had many more scratches/marks indicated than the driver even acknowledged when he did the walk-around, they said the driver should've showed me the BOL. The driver, upon delivery, said the app doesn't take him to the BOL and he still didn't know how to show it to me when I had to sign again upon delivery. You can't ask for someone's signature on a blank line and then insert it into a legal document later. And showing a BOL to the customer before they sign is required. This is very basic!



Lastly, while the driver was picking up my car, he was telling me a story about why they're required to take photos - he kept saying a "same sex couple" sued them for damages they said happened in transit. He said "same sex couple" at least three times. Not sure what relevance that has in the story, but it was obvious he was trying to make some sort of point by saying that. Very unprofessional.

My car was delivered on Sep. 1 from Dallas to San Jose by Shipping Experts. The driver was very nice. But we didn't inspect the car carefully after the delivery and only after he left I noticed that there is a long crack on my windshield. I then called shipping expert and was told to email the claims department to let them know about the damage, the claim's department got back to me on Sep. 5 and told me that it is not their responsibility because I purchased the open transport option. I was disappointed to hear that, after all, I am the one who is left with having to fix my car on my own or deal with my insurance, I have shipped my car for 3 other times and this is the first time I run into such issue. But as soon as I mentioned that I cannot leave a good review for this experience, I was yelled at all the way through the end of the conversation. I wished I did not make that call. While I am fine with taking my own risk since I choose open transport, I really don't appreciate the way I was talked to, and wish there would be more compassion and understanding for the problem that I had to deal with as a result of this shipment.

My car was delivered on Sep. 1 from Dallas to San Jose by Shipping Experts. The driver was very nice. But we didn't inspect the car carefully after the delivery and only after he left I noticed that there is a long crack on my windshield. I then called shipping expert and was told to email the claims department to let them know about the damage, the claim's department got back to me on Sep. 5 and told me that it is not their responsibility because I purchased the open transport option. I was disappointed to hear that, after all, I am the one who is left with having to fix my car on my own or deal with my insurance, I have shipped my car for 3 other times and this is the first time I run into such issue. But as soon as I mentioned that I cannot leave a good review for this experience, I was yelled at all the way through the end of the conversation. I wished I did not make that call. While I am fine with taking my own risk since I choose open transport, I really don't appreciate the way I was talked to, and wish there would be more compassion and understanding for the problem that I had to deal with as a result of this shipment.

This company is awesome. Due to a mechanical difficulty, the original carrier wouldn't be able to deliver my car on time in awesome condition. In fact, they were overdue. Vadim picked it up and had it to me within 48 hours! AWESOME communication and service.

I have had a terrible experience with the dependability and communication from this company. They are working with Vroom, who is truly no different. The driver on the bill of lading for my car being delivered is "Don D.". He is LATE. I would never buy a car this way again and will advise others not to use online buying services unless they have incredible patience. Vroom was not easy to work with and Shipping Experts took a mediocre experience to 0 mark. Vroom has really terrible reviews, mostly focused on late and damaged cars.... I am sure that they work with many shipping companies, but this one is certainly one that is contributing to Vroom's review scores. This company is delivering to the east coast from California.

Shipping Experts, also called "VINlocity Carrier, an Acertus Product" on the Bill of Lading did not reach out to me or Vroom when they were running late.
On the third delivery date that I was told to be available from 10-6 for delivery by Vroom, I called Shipping Experts at 4 pm and dispatch let me know that they weren't going to hit the window. Though the car was only 3 hours away from me, the delivery was shifted back 2 more full days to allow the driver to "reset his time". It seems like this would be something they could plan or at least communicate the full day before I stayed home from work for an 8 hour delivery window. Abel (sp?) told me the company couldn't foresee that Don D. the driver was going to hit his maximum driving hours and need to stop. "It just happens when it happens and we can't plan it like that". ANY SHIPPING COMPANY WOULD BE ABLE TO PLAN THIS.

I hope Shipping Experts work to fix this issue. I will also communicate it to Vroom so that they are aware.

I did not have a positive experience with Shipping Experts. I had a delivery from San Francisco, CA to Austin, TX. I blame the agent I worked with for setting a false expectation on approved delivery date. I only approved working with a company who could deliver on or after 7/13/19 because I would not be in Austin to claim delivery. The agent said that it was fine and he confirmed they would deliver on the 13th. When I delivered my car for pickup, I again confirmed with the driver, Zarko, that delivery would have to be the 13th or later. I showed him my flight details and said that I'm new to Austin. He said what's done is done and he would figure it out and took my vehicle so I also blame this company for taking my car when I was upfront about delivery expectations. The next day their dispatcher, Roman, calls and says that the car will be delivered on the 11th or 12th. I said that's not going to work and you all need to figure it out because I let everybody know and confirmed my expectations before the car was picked up. Roman says there's no way they can hold the car until the 13th. He would never have agreed to the job if he knew delivery was needed on the 13th. Their company knew before taking the car of delivery expectations and took it anyway. Roman called over and over bullying/ forcing me into a delivery that required payment for the keys even though I'm not there to accept delivery. They threatened to leave it at a storage facility and said they wouldn't give me the address to the location until I PayPal-ed the full delivery amount. It would be my responsibility to pay for all the storage fees. I ultimately had to ask my real estate agent to accept delivery and be responsible for my car and the contents inside it.

I am waiting for my father's car from Dallas. It was supposed to arrive Thursday. It is now Saturday. I've talked to Laci and Art and texted with the driver, Eric over the last few days. They explained the delay and assured me the car would come today. I'll update once it does. However, I was informed just a few hours ago that they only accept cash or a cashier's check or a money order. My father wrote a personal check for the balance and was not informed otherwise. After going back and forth I was told that either I get the cash/money order, or they wouldn't deliver the car. I've asked for signed paperwork showing that my father read and agreed to these terms. Have not heard back. Will update once I know more.