Truthful Transport Inc.

As you can see from AAA, Google, Facebook, Yelp, YellowPages, Truckers Report, Department of Transportation, Auto Transport Reviews, Transportation Reviews, amongst many many other sites - all honest

I want everyone to know that after my wife and I hired three different transport companies who all took deposits ranging from $350.- to $500.- never went and picked up our truck where it was being stored in Arizona and brought it to us here in south Florida. Our bank had to go after all of them to get our deposits back which they did and we were still left without our truck. We then called Nicole at Truthful Transport and after a short conversation with her received a very fair quote and our truck was delivered to our home six days later. Nicole is a sweetheart and both she and her guys get the job done!



Anthony & Roxan Morville

I want everyone to know that after my wife and I hired three different transport companies who all took deposits ranging from $350.- to $500.- never went and picked up our truck where it was being stored in Arizona and brought it to us here in south Florida. Our bank had to go after all of them to get our deposits back which they did and we were still left without our truck. We then called Nicole at Truthful Transport and after a short conversation with her received a very fair quote and our truck was delivered to our home six days later. Nicole is a sweetheart and both she and her guys get the job done!



Anthony & Roxan Morville

Do not use these guys. We signed a contract with them and I sent an email 3 days before pickup verifying the amounts that would be going to the driver and port fee and that email was never answered. I verbally confirmed over the phone the amounts as well a day before pickup. The day the driver was supposed to show up (3 days outside our original window) I got an email from Nicole saying it's going to cost more cash to the driver than the contract stated and that the port fee was less. Shipping from PA to HI. She said it wasn't a big deal, but I know better than to give more money than the contract states. She said she was going to lower the port fee instead to make up the difference but we had no change in contract. This was all done 3 hours before our vehicle was scheduled to be picked up. She said she was calling us multiple times on both numbers all last week and emailing us to try to tell us this, and we had zero missed calls from her. I emailed her back 20 minutes later as soon as I got the email stating she was changing the price to the driver, and listed my number and said please call me and then called their number several times and they did not answer. I even emailed them a few times in case they had the wrong number listed and they did not respond until I told them we were canceling and wanted a refund on our deposit. Now we have to find another company to ship the vehicle which will delay it getting there but at least we know it's going to end up where we need it to and not get a bait and switch. Should've read the reviews before booking. You can believe whatever these guys reply with below or you can see how often I write 1 star reviews and look at the other reviews before booking. They will not refund us our $200 deposit even though they nullified the contract when they asked for more money to the driver the day it was supposed to be picked up. Go with a different company.

on 3/17 /23 I dispatched a car for haul from Naples to Atlanta. It NEVER showed up. I was informed a week or so later that it was totaled by another company the Truthful hired to haul my car and to date i have only seen 2 denied insurance claims by underinsured/ illegally licensed/unauthorized tranporters.
My car is totaled/GONE. and Truthful refuses to file a claim against there insurance IF THEY EVEN HAVE ANY!!

Mystreetride Classic and Muscle cars has been working with Nicole for over 4 years, probably transported 25 of our cars from all over the nation. Could not be more pleased; service, price, follow thru, and shipping times.

RUN! DO NOT USE THESE PEOPLE! STOLEN CARS!!!

My husband selected "Truthful" Transport to move our cars from LA to NH. They were picked up by two sketchy looking characters May 31st, who fussed around and took a lot of photos of the cars (which they sent us in an official looking "report" that, upon closer inspection, was a complete fraud). We asked for confirmation via photo that the cars they picked up were on a carrier that day, and it never came. Later in the week, once we had flown to NH, my husband called Nicole to ask when we could expect our cars. She was very slow to respond, and multiple times all she could say was that she was "checking with the dispatcher." She could not confirm that the shipper had our cars, where they were, or when they would be delivered. We called the number of the driver who picked up the cars multiple times, and he assured us they were dropped off at a warehouse in Philadelphia. Yesterday, Nicole phoned to say the cars would be delivered in the afternoon. No cars came. This morning, we geolocated my husband's Jeep in VENTURA, California. We called the police, and the sheriffs found it parked in the parking lot of the Hyatt Hotel in Thousand Oaks. My car could not be geolocated, since it was an older model Mercedes. So, we paid "Truthful" transport money to arrange for our cars to be transported and they were STOLEN. My husband's car was recovered by the Ventura Sheriff, but mine is nowhere to be found. During the entire nightmare, Nicole and her husband Todd were evasive and unhelpful. Nicole ignored my text messages, and dismissed my concerns when I told her I thought the cars had been stolen. What kind of company allows you to pay them to entrust your cars to them, and when thieves steal your cars, avoids answering your calls and addressing your concerns when you suspect foul play? ABSOLUTELY DO NOT USE THIS COMPANY! THEY SHOULD BE SHUT DOWN IMMEDIATELY. I have filed a formal complaint with the Florida Consumer Commission, and I will be following up relentlessly to make sure it is adjudicated. No one should have to go through this. Save yourself all the hassle of a stolen vehicle and find a reputable firm to ship your car. PHOTOS OF THIEVES POSTED BELOW...

Addendum: since posting this review, my husband has received text messages from Todd and Nicole demanding that I retract what I've said. Everything written here actually happened to us. What prompted me to write this review was not the theft of our cars, actually. Honest people can sometime be duped--we certainly were--so that Truthful Transport hired what turned out to be thieves is unfortunate, but not necessarily malicious. However, the way Todd and Nicole behaved once it became clear this deal had gone sideways was absolutely unacceptable and infuriating. They ignored us, sometimes for days, while we grew more and more anxious. Once we got law enforcement involved and confirmed the cars were, in fact, stolen (and the head thief arrested!), they didn't even offer to refund the money we had paid them. We had to get the credit card issuer to reverse the charge. They have skirted accountability for this situation, and now they have threatened to sue us unless I take down this review. I won't. Everything written here is true. My hope is that those who read this will save themselves the hassle we endured.
In happier news, I can report that once our cars were recovered by the Ventura County Sheriff, we had a wonderful experience using Montway to ship the cars to us. It was less expensive, totally hassle-free, and they arrived in great condition just when they were promised to arrive. I highly recommend Montway!

montway.com

I am 100% certain that this company is ran by true scam artists. I had an issue with this company because I signed a contract and paid a $225 deposit so that they can transport my car from Florida to New York. because of all the lies, run arounds and the unprofessionalism I decided to just forget them and go to my bank to get my deposit back. Today I learned that they had the nerve to dispute my dispute to show that they deserve my hard earned money without providing me a service. TRULY DISGUSTING! I will be fighting this and will be giving bad reviews for this company on every platform that potential innocent customers like myself will see.

Bait and switch company. They offered me a price and said that I wouldn't pay a penny more. It was $750 to ship my car from Fort Lauderdale to Boston. I put down a deposit of $250 and the balance was supposed to be due upon arrival. When they arrived they Held my car hostage on the truck unless I paid 800 cash. I ended up having to pay it and try to get the $250 deposit back which was unsuccessful so I ended up paying over 1000. I read on the better business review website that this company has done the same thing before. They are a third-party company that hopes that you won't go after them. They messed with the wrong guy

This company absolutely pathetic. I'm thinking about opening a car shipping company in Boca, I'll name it "Actually Truthful Transportation".

This is what they do, they offer you the lowest rate and hire former convicts (not positive on the convict part but paints a good picture) to intimidate, collect extra money, and hold your car hostage on their flatbed. They guy who argued with my buddy's mom looked like he spent 15-20 in Florida state pen. She got nervous/scared, and shelled out another $800 (on top of the contracted price).

I wish I had 4 hands...I'd give truthful transportation 4 thumbs down.

THEY ARE LIARS AND THIEVES!!!!!! They started by promising me my car would be picked up on Friday or Monday FOR $800 door to door. Of course that didn't happen. I called and was told the driver was delayed by the storm which made no sense since the driver was coming from Pennsylvania not Florida. Then i was told it would be picked up Tuesday. Once again didn't happen and no phone called to to me. I had to repeatedly call them. Finally my car was picked up on Wednesday. On Friday i get a phone call from the driver saying this broker is telling him i owe$900 and to collect it when he drops off the car. I told the driver i had in writing from the broker i only owed $800 and wouldn't pay a penny more than that. I sent a text to Todd and Truthful Transport at 3 pm on a Friday asking why he was trying to change the price. No response. THEN TODD, THIS ABSOLUTELY UNPROFESSIONAL JERK SENDS ME A TEXT AT 1:49 AM saying i owe $800, which was the original price anyway, not the $900 he had between trying to get from me. BUT THERE I'D NO EXCUSE FOR Sending Someone A TEXT MESSAGE AT 1:49 AM ABOUT THIS BS!!! He SAID my credit card was being declined but when i checked with the card company they said he wasnt a valid vendor and that was why they wouldn't let a charge go through to his company. He also sent a text to the driver saying i was trying to rip him off even though i had in writing the original amount was $800. If they want to deny any of this i can post the text messages Todd sent me. They are lowlife liars. Go anywhere but this place. Calling themselves Truthful Transport is a joke!!!!

I contacted this company in the beginning of May to receive a quote for door to door car shipment that would occur at the end of June. I then followed up at the end of May to ask for an updated quote for two vehicles door to door from West Coast to East Coast. The price quoted was immediate and followed up with a digital contract which drew non-refundable deposit funds the same day. The contract stated a specific rate due on delivery and I likely should have known something was shady because I pointed out an error in the contract via email but no response was given. This company then went radio silent for 3.5 weeks. I called on the Tuesday before anticipated pick up (which was Friday)and was told the driver would be in contact with me the day before. Thursday comes and goes and no contact. Friday the pick up comes and no one reaches out. I call at 12p PST (the company is at 3p EST...so almost a full work day) and am told they or the driver will call back. At 4:55p I call to inquire about ETA as we are a military family on orders with a timeline. I receive a call back within 20 minutes saying the driver got delayed and would not reach us until Tuesday or Wednesday. I inform Nicole (company owner I'm assuming) that we are scheduled to leave Monday and she reassures me that she will work through the weekend to try and get us a driver on time. We exchange calls asking for ETA and updating about leaving the cars or driving them to a more convenient location ONLY. We end up leaving the cars with a neighbor and the driver finally contacts us and takes possession on Wednesday July 1st (5 days after anticipated date). Driver is from a different company and in constant contact about delivery. On July 7th, driver contacts regarding delivery and paying balance which he says is $1000 more than the price on my contract.

Here is where Truthful Transport is uncovered as lying, fraudulent transport. I send the driver a screenshot of my contract to confirm balance and he sends me a copy of the contract between his company and Truthful Transport for $1000 more than MY contract. The contract also originates on JUNE 26th, meaning my car was NEVER going to be picked up on the 26th despite what was in the contract. Upon contacting Nicole she comes up with every excuse in the book even going so far as saying that my contract is now with the company represented by the driver despite NEVER even seeing a contract from them; however I DO have proof of a contract between Truthful Transport and the shipping company. She gets even more fraudulent by saying she can rewrite a new invoice for the updated amount so that we can recoup that money from the military. Nicole, defrauding the government/US military. ..really?!

I used Yelp as a reference when selecting this company to transport my car from NJ to TX. After my experience i wish I did not picked them. Communication was good until she received my first deposit, after that she started to ignore my calls and text messages. They selected MWW Transport to ship my car. When picking up my car I did more of an inspection of my car than he did. I took pics of my car and dashboard and even recorded him putting my car on his truck. My car was in good condition just for some scratches here and there. When I received my car the right side of my bumper was not intact. He gave me every excuse in the book! He was just horrible. I couldn't believe the horrible customer service, like it was my fault he messed my car up. We both were trying to get Truthful Transport on the phone, but she never picked up or returned my text. Finally got her on the phone the next morning (just horrible!!!) she gave me a number I can call to put in an insurance claim. When I called that number they said that MWW Transport has not been under their insurance since May 15th (They picked up my car on May 29th) I called and texted Truthful Transport to let her know..and she is not picking up the phone. I would neverrr use this company again!!!!!!!!!

Did they connect us with a moving company? YES. Did they answer our phone calls? YES. Did our car arrive to its destination? YES. Problem is it was not the smoothest experience. Had lots of issues with the company that was chosen by Truthful Transport (TT). What was discussed in the contract and over the phone did not happen. We needed a longer delivery date as we wanted to receive the cars on the other end. TT said the company agreed on the contract to accommodate the delivery timeline. When the drivers arrived they told me
It will be in the east coast in 3 days since there are two drivers! There was alot of shoot from the hip answers. The moving company that TT subcontracted took 4 days to give us a BOL!! It wasn't done at the time of the pick up. Picked up the cars on the side of the freeway ON RAMP?!? It was all rushed and made lots of excuses. Not to mention they drove each of our cars to deliver it to us! TT told us they are not allowed to drive our cars more than just to rearrange the trailer. The cars did not arrive on a trailer. The guys who actually transported the cars to us (picked up as well)when delivered tried to rush us in to pay them and sign for the cars even before we inspected our vehicles. Our cars had 20 miles more than when we dropped off the cars. Made lame excuses to why we have 20 miles more in the car (each) than when it was picked up. Always made excuses they "can't fit their truck to deliver the cars". BLUF: if you value your car and want things done right then tread lightly on what moving company TT selects for you. If you just need anyone to transport your vehicle then you will be set and don't care about your car then you will be fine. We told TT our expectations and concerns can't say it was a break down in communication from our end. As for us the process it was less than ideal. Eye opening experience. Hope TT doesn't recommend this company for your move. Nothing to resolve with this company. This was my experience and I want to share what happened so others can be prepared to what expect. I refuse to be course to have my review taken down.

Truthful Transport scheduled my vehicle for pick-up for a specific date. The driver was suppose to call me the day of the pick to arrange a time. Since he didn't call me by that afternoon, I called him and he informed me that the pick-up had been cancelled. I reached out to Truthful Transport right away for clarification. They said the driver was suppose to call me to let me know it was cancelled, although I think it was also Truthful Transport's responsibility to inform me of the cancellation and to let me know they were working on re-scheduling me with another driver. I decided to cancel my order since they couldn't provide a straight answer of what the plan for pick-up was. When I asked them to cancel, they "fought" me and hesitated to cancel, I had to call to them two or three times to get them to respect by decision of canceling. Very unprofessional!!