All Reviews

Bait and switch. $645 was changed to $1899 after they claim truck broke down. Then claimed Mom agreed to higher price but could not provide any proof so phone calls became bullying to get agreement. Rude and disrespectful customer service. Do not use this company.

We had planned to use Matson to ship our car from Seattle to Honolulu but when we went to schedule it, Matson's website said, "Auto shipments to/from Hawaii through Tacoma have been suspended." Yikes! We contemplated driving to the port at Oakland, but 1. we needed those hours to finish packing; and...

Stay away. We engaged Mercury Auto Transport to take our car back to Pennsylvania. The driver never showed up or called. Meanwhile, we had a plane to catch. In the end we lost our airfare costs and ended up driving the car back up ourselves. We lost hundreds of dollars. DO NOT USE THEM. When The dri...

Pickup was delayed by a few hours but they communicated well. The office always answered and had answers to our questions quickly. Drop off was quick and easy.

Very very poor communications, brokers do anything to sell the deal but you cannot rely on the dates/times they quote for pickup or drop off, drivers don't speak English, are supposed to call ahead but don't, everything is up in the air with no transparency, they just show up regardless of whether y...

If I could give lower rating I would. I fell for use a broker I'm had been told not too. I paid up front stupid me. Was promised car would be picked up between April 19-21. Was then promised it would be picked up on 25th was not. Third company picked up on 26th was told it would be delivered on 30th...

Crappy service, zero communication, unprofessional truck drivers that will soil your interior with their oily overalls. No apologies, no discounts for saying one thing and completely doing another totally against my contract and wishes. Wow. Does it get any worse?
I read a review where a guy was g...

Our company scheduled a tow of a trailer for a very important client a month prior to the scheduled tow. All necessary documents were completed and payment was processed as stipulated on the quotation. The driver confirmed he was prepared for the pickup as scheduled four days prior. The day before t...

Terrible company. they We're unable to pick up our car as promised but kept telling us we would have a carrier up until the day before our move date. They then told us to find another option because they couldn't do it. Nothing like trying to find another carrier on the last day in town. They could ...

I got my car detailed before I got the car picked up by Direct connect auto transport and when it got delivered to Los Angeles the car was completely dirty, scratched up, and they also drove my car and dented the bumper! When I called and tried to report it, they stopped answering the phone and I st...